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Vodafone bill probs after switching to O2.

  • 27-09-2007 4:04pm
    #1
    sudzs
    Registered Users, Registered Users 2 Posts: 8,753 ✭✭✭


    Not sure if this is the right place to post this so apologies mods if you need to move it.

    Anyway, switched from Vodafone to O2 last June and got some strange bills from Vodafone since then. The bank kindly deactivated the direct debit before they could take any more money from me and mentioned something about it happening often. :eek:

    But now I've received a stern letter threatening me with being referred to a dept collection agency if I don't cough up the dosh. On going through some bills I have found they have already charged me for service charges for time after I changed over to O2.

    I'm in corrospondence with customer care about it but wondering if anyone else has had similar problems and if they managed to resolve them.


Comments

  • #2
    sparkulicous
    Registered Users, Registered Users 2 Posts: 69 ✭✭sparkulicous


    Where you still in contract when you switched to o2? If so you would still be liable for termination charges of the contract?


  • #3
    krudler
    Registered Users, Registered Users 2 Posts: 34,788 ✭✭✭✭krudler


    most likely a cancel contract fee you incurred if you were in contrct at the time, did you get an upgrade before you cancelled?


  • #4
    sudzs
    Registered Users, Registered Users 2 Posts: 8,753 ✭✭✭sudzs


    krudler wrote:
    most likely a cancel contract fee you incurred if you were in contrct at the time, did you get an upgrade before you cancelled?

    No! Contract was up about a year ago so it cant be that.


  • #5
    nazoil
    Registered Users, Registered Users 2 Posts: 330 ✭✭nazoil


    You are required to give 1 months notice from your next billing day. If you don't you are liable for the charge up to the time your notice would have expired.

    Therefore you could be liable for 2 months minus i day. Let's say your billing day is the 16th, and you switched to O2 on the 17th August. You would be liable for charges up to 16th October.

    Initial 12/18 month contracts are deemed to continue on a monthly basis unless the appropriate notice is given. Unfortunately you would remain liable for any add-ons as well as the Basic Monthly rental.

    For anyone considering switching networks, it is advisable to use up the notice period with your existing operator and ideally switch over on the last day of the notice period. The BILLING day can be checked on your bill and for notice to take effect, give the notice a couple of days before billing day


  • #6
    Dragman
    Closed Accounts Posts: 9 ✭Dragman


    I had similar problems with em. Was still being billed after i cancelled the contract, several (Help me please, i dont unstand why ur still billing me) emails did fix it.
    Rest assured as long as i live Vodafone will never get money out of me again, (long story, Too long)
    If any one wants to avoid hell on earth (seriously) STAY AWAY from Vodafone.


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