Ha.....My Odyssey With Sky-What Balls On These Bastards.

IT Loser

I used to have an account with Sky, at my old address, but I had to leave thanks to a family bereavement.

I was only half way through the 12 month contract, so I left the direct debit in place and allowed SKY to keep deducting the 55 euro per month.

Happy Days.

Once the 12 months were up, I cancelled the direct debit.

A few months later, I start to get threatening phone calls about how I owed this and that and the other to them because of the manner in which I cancelled the service. They said I had "technology" in the box and the satellite, and that they didn't want them back, but that the company, acting on behalf of SKY {called BB Credit Services or some ****} wanted some €150-00 odd.

Needless to say, I never gave the bastards a dime, and they stopped ringing me. Eventually.

Tony

I'm wondering why you did not downgrade your package to the minimum amount?

IT Loser

Tony wrote:

I'm wondering why you did not downgrade your package to the minimum amount?

Initially we had this plan to do just that, but then we thought we could re-install the satellite and box at our new address. But, as it turned out, we were just on the wrong side of the apartment complex.

Then I was going to set it up on my parents, you see.

In short time passed by and before you know it it was over and done with.

What balls they had to come after me like that, and I had always paid them. Always. A premium account customer for 12 months. The bastards.:mad:

Tony

Did you cancel in writing as per the contract?

IT Loser wrote:

Initially we had this plan to do just that, but then we thought we could re-install the satellite and box at our new address. But, as it turned out, we were just on the wrong side of the apartment complex.

Then I was going to set it up on my parents, you see.

In short time passed by and before you know it it was over and done with.

What balls they had to come after me like that, and I had always paid them. Always. A premium account customer for 12 months. The bastards.:mad:

conax

it would have been easier if you had just rang sky and cancelled the service once your contract was finished, their system may have given you the benefit of the doubt and continued supplying service. All their systems are automated, Sky are not at fault here.

bigpaddy2004

IT Loser wrote:

I used to have an account with Sky, at my old address, but I had to leave thanks to a family bereavement.

I was only half way through the 12 month contract, so I left the direct debit in place and allowed SKY to keep deducting the 55 euro per month.

Happy Days.

Once the 12 months were up, I cancelled the direct debit.

A few months later, I start to get threatening phone calls about how I owed this and that and the other to them because of the manner in which I cancelled the service. They said I had "technology" in the box and the satellite, and that they didn't want them back, but that the company, acting on behalf of SKY {called BB Credit Services or some ****} wanted some €150-00 odd.

Needless to say, I never gave the bastards a dime, and they stopped ringing me. Eventually.

Would I be correct in saying that after 12 months you just called up your bank and cancelled your DD to Sky without even informing Sky that you wished to cancel your subscription?

IT Loser

Tony wrote:

Did you cancel in writing as per the contract?

Balls to their contract. I signed up over the phone. Not in writing. I am entitled to cancel over the phone too.

IT Loser

bigpaddy2004 wrote:

Would I be correct in saying that after 12 months you just called up your bank and cancelled your DD to Sky without even informing Sky that you wished to cancel your subscription?

Oh no...Sky knew I wanted out, they knew I wanted out as I had tried to get out of the contract earlier, they said uh-uh its a 12 monther, then I said well when 12 months comes I'm out.

I guess they conveniently forgot that over the course of the next few months.

They had notice man!!

dingding

Looks like you cancled the DD without contacting Sky. They probbaly kept supplying the service through their automated systems, be careful that they don't have any effect on your credit rating.

IT Loser

conax wrote:

it would have been easier if you had just rang sky and cancelled the service once your contract was finished, their system may have given you the benefit of the doubt and continued supplying service. All their systems are automated, Sky are not at fault here.

They are at fault for passing my details onto a debt collection agency somewhere in the Gorbals district of Glasgow over a jaysus €150 fee they were trying to get out of me.

The suckers must have known that the satellite wasn't receiving a signal from June-December. To mention nothing of the fact that we had been thru the duration of the contract thing time and time again and I had intimated that I wanted out by December, when the thing expired.

IT Loser

dingding wrote:

Looks like you cancled the DD without contacting Sky. They probbaly kept supplying the service through their automated systems, be careful that they don't have any effect on your credit rating.

I don't know what service they could have kept supplying to a satellite that was no longer in place, which had been taken down and was disconnected from its box.

Besides, there is a new satellite at the old address in question.

So thats that as far as I am concerned.

IT Loser

dingding wrote:

, be careful that they don't have any effect on your credit rating.

Funny you should mention that:- the young lady who contacted me {over the phone-cold by the way} tried that angle until I kindly informed her that my bank of 10 years wasn't likely to give a flying damn about some €100 that was owed to an obscure Scottish debt-collector, operating outside the jurisdiction of the Rep of Ireland. You can't just walk around putting the word out that so-and-so owes you money and have their credit rating negatively affected, bada-bing, on your own say-so.

Thats just not how it works. There have to be findings of facts, a dispute of the debt, consideration of the size of the sum in question etc etc etc.

And all the time the dame is telling me that all I have to do is strike up a new agreement with Sky and its all hunky dory. Sounds like a sales pitch dressed up as a threat if you ask me.

But thanks for the heads up anyways.

Mossy Monk

IT Loser wrote:

I don't know what service they could have kept supplying to a satellite that was no longer in place, which had been taken down and was disconnected from its box.

Your card was still active. That is the service they would have been supplying to you. You were in the wrong here, not Sky.

IT Loser

Mossy Monk wrote:

Your card was still active. That is the service they would have been supplying to you. You were in the wrong here, not Sky.

Perhaps, Strictly speaking, I was wrong. But there was no need to send a grubby little gorbalite after me either. Not for €100. Surely its better business to be polite and hope the customer re-subscribes in the future. Thanks for your input.:cool:

Do you reckon the card is still active?:D

IT Loser

Ding-Ding why did you delete your post??? It was a good one!!!;)

dingding

IT Loser wrote:

I don't know what service they could have kept supplying to a satellite that was no longer in place, which had been taken down and was disconnected from its box.

Besides, there is a new satellite at the old address in question.

So thats that as far as I am concerned.

If the dish was disconnected and not part of a multi-room package it would not need to be connected to a phone-line.

Without a connection to a phone line, sky would have no feedback on the state of the dish / box, also as you were outside the 12 months they would not have followed up for a disconnected phoneline. Regarding multiple dishes at one address, would get this with appartment complexes, and country areas where the only address in the townland.

Don't think saying that I wanted it disconnected in six months would be sufficient.

If you did not use the service it is not sky's fault, they provided the service and made it available to you.

Would you pay rent on an appartment for the 2 weeks of your summer hols.

Perhaps this thread should be moved to consumer issues.

dingding

IT Loser wrote:

Ding-Ding why did you delete your post??? It was a good one!!!;)

Reworked it.

The BBC explain better here what I was trying to say. Some tips here to check if they had a negative mark put against you for a credit score.

http://news.bbc.co.uk/1/hi/business/2963580.stm

Might not matter as much in the ROI, not sure what they use here, as the BBC say, they are looking more for trends so this as a once off item might not matter.

dingding

IT Loser wrote:

Do you reckon the card is still active?:D

try and sell it on www.adverts.ie or www.ebay.ie

Note to self, don't buy sky card on adverts.ie or ebay.ie

IT Loser

dingding wrote:

If the dish was disconnected and not part of a multi-room package it would not need to be connected to a phone-line.

Without a connection to a phone line, sky would have no feedback on the state of the dish / box, also as you were outside the 12 months they would not have followed up for a disconnected phoneline. Regarding multiple dishes at one address, would get this with appartment complexes, and country areas where the only address in the townland.

Don't think saying that I wanted it disconnected in six months would be sufficient.

If you did not use the service it is not sky's fault, they provided the service and made it available to you.

Would you pay rent on an appartment for the 2 weeks of your summer hols.

Perhaps this thread should be moved to consumer issues.

As ever, Skys in-service treatment was impeccable. What I disagree with was the manner in which they tried to make me {as I see it} a Sky customer once again. Third party belligerence over pocket money never goes down well with me. I agree I was sloppy with it, but, on the balance of all the conversations I had with them, they were well informed of the situation, they just didn't choose to put it all together, and I ain't here to hold they god-damned hands!!

Cheers anyways and thanks for your POV.:cool:

IT Loser

dingding wrote:

try and sell it on www.adverts.ie or www.ebay.ie

Note to self, don't buy sky card on adverts.ie or ebay.ie

Ha!

I wouldn't do that anyways. I'm sloppy, but I ain't no scumbag. And besides, how would I look, robbing Sky whilst complaining about them!!!! Poor form to say the least!!

Tony

IT Loser wrote:

Balls to their contract. I signed up over the phone. Not in writing. I am entitled to cancel over the phone too.

Nonsense, you must have signed a sky agreement afterwards, sky will not install without one. I'm no lover of sky or their customer service but two wrongs don't make a right. You say you are entitled to cancel over the phone but did you actually try that? From you previous posts the impression given is that you canceled the direct debit and nothing else.

Tony

IT Loser wrote:

The suckers must have known that the satellite wasn't receiving a signal from June-December. .

How exactly could they know this?

_Kaiser_

My interpretation on this... I may be wrong

OP moves house and tries to cancel by phone. Sky advise that as per his contract, he is committed to a 12 month subscription.

OP tells the agent that "he's out" after 12 months then.

12 months arrive and OP advises his bank to cancel the DD.. without calling Sky, instead presuming they will just "know" this from a conversation he had with an agent several months earlier, and without confirming this in writing as required by the contract he agreed to initially, or because he unplugged the dish/box at the old address.

Sky (naturally) send out the collection agency to recoup monies their owed.

OP feels this is unfair.

Balls to their contract. I signed up over the phone. Not in writing. I am entitled to cancel over the phone too.

Sorry, but I have to side with Sky on this one. It's the customer's responsibility to be aware of the full terms of conditions of any legally binding Agreement or Contract they enter in to - including (in this case) the conditions surrounding (early) termination of the Agreement.
For what it's worth, most contracts I've seen require written notification of termination, Sky is no different.

So thats that as far as I am concerned.

I'm afraid, as you've found out, it's not up to you. Pay up. You didn't officially/correctly cancel the contract, Sky continued to provide the service, and you defaulted.

bigpaddy2004

Kaiser2000 wrote:

My interpretation on this... I may be wrong

OP moves house and tries to cancel by phone. Sky advise that as per his contract, he is committed to a 12 month subscription.

OP tells the agent that "he's out" after 12 months then.

12 months arrive and OP advises his bank to cancel the DD.. without calling Sky, instead presuming they will just "know" this from a conversation he had with an agent several months earlier, and without confirming this in writing as required by the contract he agreed to initially, or because he unplugged the dish/box at the old address.

Sky (naturally) send out the collection agency to recoup monies their owed.

OP feels this is unfair.


Sorry, but I have to side with Sky on this one. It's the customer's responsibility to be aware of the full terms of conditions of any legally binding Agreement or Contract they enter in to - including (in this case) the conditions surrounding (early) termination of the Agreement.
For what it's worth, most contracts I've seen require written notification of termination, Sky is no different.

I'm afraid, as you've found out, it's not up to you. Pay up. You didn't officially/correctly cancel the contract, Sky continued to provide the service, and you defaulted.

Thats what I was gonna say!!:D