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Revoking Credit Card Payment???

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  • 18-09-2007 9:13am
    #1
    BoozyBabe
    Registered Users Posts: 1,724 ✭✭✭


    Hi All,

    Brief summary:-
    Bought item on net 1.5weeks ago. Cost €600
    Large company, but only about 66% positive reviews.

    They say item dispatched 2 days later & was to be delivered within 1 week.
    Courier said several days later that they hadn't received it.
    Company said defo sent.
    It seems never to have appeared on couriers system.

    Anyway, there's now a lost parcel investigation.
    Could take 7-10 days.
    Then going from reviews, they prob tell me parcel is lost, I'll have to wait weeks for a replacement to come in stock & then they'll prob send an inferior product in about a months time.

    As you can imagine I'm extremely p!ssed off, so I want to cancel.
    I'm phoning them today, but I'm sure they won't be too keen to allow me to cancel.

    Is there a way I can get my credit card to revoke the payment?

    I'm completely clueless when it comes to this, so all advice greatly appreciated.
    Thanks,
    BB


Comments

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    #2
    Kimbot
    Moderators, Computer Games Moderators, Social & Fun Moderators Posts: 18,446 Mod ✭✭✭✭Kimbot


    Your credit card company can reverse the charge!!


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    #3
    BoozyBabe
    Registered Users Posts: 1,724 ✭✭✭BoozyBabe


    Thanks Jonny.

    How do I go about doing this? MY bank is AIB, & my credit card is Mastercard which I got through AIB.
    Which of these do I have to contact?

    Also, what proof do I have to give, & how long does it generally take?

    Is there any way the internet company can prevent them from reversing the charges?

    Sorry for all the questions


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    #4
    Kimbot
    Moderators, Computer Games Moderators, Social & Fun Moderators Posts: 18,446 Mod ✭✭✭✭Kimbot


    Ring AIB and tell them what has happened and they will tell you exactly what you need!


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    #5
    Marathon_Man
    Closed Accounts Posts: 111 ✭✭Marathon_Man


    Buying items from the net is covered by distance selling regulations. You have a 7 day cooling off period in which to return the goods after they are received.

    http://www.citizensinformation.ie/categories/consumer-affairs/consumer-protection/consumer-rights/distance_selling


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    #6
    SerialComplaint
    Registered Users Posts: 2,644 ✭✭✭SerialComplaint


    BoozyBabe wrote:
    Large company, but only about 66% positive reviews.
    Was this an eBay transaction? Did you pay using Paypal?


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    #7
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,462 Mod ✭✭✭✭Cabaal


    only 66% positive reviews and you bought a pretty expensive item from them?

    Very bad move


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