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Dell Laptop Delivery Delay

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  • 13-09-2007 1:50pm
    #1
    Mr E
    Registered Users Posts: 55,470 ✭✭✭✭


    I ordered a Dell laptop at the end of August, and got an estimated delivery date of 14th September. I just got an email from them saying that the delivery date had been revised and was now 9th October.

    Has anyone experienced a delay from Dell like this? Normally they're pretty on-the-ball with deliveries...


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    #2
    petes
    Registered Users Posts: 8,382 ✭✭✭petes


    Due to shortage of parts and whatnot recently Dell have been delivering late.


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    #3
    Obelisk29
    Registered Users Posts: 175 ✭✭Obelisk29


    Big leadtime problems with monitors and laptop screens at the moment. Also processors.


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    #4
    koneko
    Registered Users Posts: 10,304 ✭✭✭✭koneko


    Things have sped up lately, I'd give them a call and check, some people on notebookreviews' forums also got delay notices but then got their laptops sooner.


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    #5
    Mr E
    Registered Users Posts: 55,470 ✭✭✭✭Mr E


    Yeah I called them up. They said that there has been a huge surge in demand lately, and they weren't expecting it. He said it will probably be revised to ship sooner than the quoted date.

    I blame these donkeys.


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    #6
    koneko
    Registered Users Posts: 10,304 ✭✭✭✭koneko


    Bastards. Still, I'd say you'll get it a good bit quicker than that, I got mine 2 weeks before the EDD. One evening it was still in pre-production, the next morning it had shipped, and the EDD on the site never changed.


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    #7
    zilog_jones
    Registered Users Posts: 6,641 ✭✭✭zilog_jones


    There is still a significant backlog in Raheen, thanks to a shortage of LCD screens earlier this year and a high demand for laptops. Things may improve when the new assembly plant in Poland opens up later this year - I dunno. I probably shouldn't say any more :)


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    #8
    dulpit
    Registered Users Posts: 10,413 ✭✭✭✭dulpit


    TmB wrote:
    Yeah I called them up. They said that there has been a huge surge in demand lately, and they weren't expecting it. He said it will probably be revised to ship sooner than the quoted date.

    I blame these donkeys.

    I'd blame students heading to college for the surge...

    Also, i ordered my dell about a month ago, the delivery date was for 4 weeks, got it under 2, the estimated delivery date is total worst case, you may be unlucky and have to wait for ages but then again you may not...


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    #9
    Rael
    Registered Users Posts: 617 ✭✭✭Rael


    I ordered a Dell Vostro 1500 last Wednesday night (@ about 10pm). I upgraded it to Windows XP, a 1440X900 Screen with True Life and the 7200RPM Hard drive. I also went with the one year warranty.

    It arrived at 13:27 this afternoon :)

    Its sitting beside me getting formatted as we speak


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    #10
    RoyalMarine
    Closed Accounts Posts: 5,824 ✭✭✭RoyalMarine


    Rael wrote:
    I ordered a Dell Vostro 1500 last Wednesday night (@ about 10pm). I upgraded it to Windows XP, a 1440X900 Screen with True Life and the 7200RPM Hard drive. I also went with the one year warranty.

    It arrived at 13:27 this afternoon :)

    Its sitting beside me getting formatted as we speak


    hmmmm i wonder why its being formatted???? dont you like all that dell sh!te that comes pre-installed?? :cool: :cool:


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    #11
    mmalaka
    Registered Users Posts: 792 ✭✭✭mmalaka


    Is the delay only for big screens Laptops???


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    #12
    zilog_jones
    Registered Users Posts: 6,641 ✭✭✭zilog_jones


    Don't think so, but it seems to be certain models. There doesn't seem to a problem getting Vostro laptops out on time anyway.


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    #13
    mmalaka
    Registered Users Posts: 792 ✭✭✭mmalaka


    What is the delivery time for the laptops and for the Desktop units?
    I can not find that in the web site


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    #14
    goose06
    Registered Users Posts: 742 ✭✭✭goose06


    Ordered my laptop on the 14th of Aug, EDD Today, got an email saying that it will be delayed until the 6th of november, god damn you dell


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    #15
    Tom Dunne
    Registered Users Posts: 23,212 ✭✭✭✭Tom Dunne


    goose06 wrote:
    Ordered my laptop on the 14th of Aug, EDD Today, got an email saying that it will be delayed until the 6th of november, god damn you dell

    Crap, that's really bad.


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    #16
    zilog_jones
    Registered Users Posts: 6,641 ✭✭✭zilog_jones


    goose06 wrote:
    Ordered my laptop on the 14th of Aug, EDD Today, got an email saying that it will be delayed until the 6th of november, god damn you dell
    Which model was it?


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    #17
    goose06
    Registered Users Posts: 742 ✭✭✭goose06


    inspiron 1520


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    #18
    John_Mc
    Registered Users Posts: 2,790 ✭✭✭John_Mc


    My EDD is the 3rd October for a Desktop XPS 710, seriously hope I'm not waiting that long for it though :confused:


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    #19
    Jonathan
    Moderators, Education Moderators, Home & Garden Moderators Posts: 8,120 Mod ✭✭✭✭Jonathan


    Lads im getting very worried......

    I've an EDD of next monday 24th.... Its now friday 21st and its still sitting in pre-production..

    Please tell me that they operate over the weekend in Limerick :)


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    #20
    delllat
    Closed Accounts Posts: 1,388 ✭✭✭delllat


    they dont..............


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    #21
    John_Mc
    Registered Users Posts: 2,790 ✭✭✭John_Mc


    I can tell you with absolute certainty that they do in fact operate on weekends.

    How do I know this? I worked there for a summer when I was in college, and 12 hour shifts on weekends is not something you forget easily.

    I also checked my order status and it went into production as of tonight, a Saturday night.


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    #22
    Jonathan
    Moderators, Education Moderators, Home & Garden Moderators Posts: 8,120 Mod ✭✭✭✭Jonathan


    jmccrohan wrote:
    Lads im getting very worried......

    I've an EDD of next monday 24th.... Its now friday 21st and its still sitting in pre-production..

    Please tell me that they operate over the weekend in Limerick :)

    Doesn't matter anyway lads... my vostro 1400 is now back until Oct 17th :(


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    #23
    Nephew
    Closed Accounts Posts: 1,340 ✭✭✭Nephew


    Have they charged your credit card or is it only charged when it has been dispatched?

    I'd definitely ring up and complain and see if they'll give you some sort of compensation for the delay, along the lines of a free upgrade or a laptop case.


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    #24
    zilog_jones
    Registered Users Posts: 6,641 ✭✭✭zilog_jones


    John_Mc wrote:
    I can tell you with absolute certainty that they do in fact operate on weekends.

    How do I know this? I worked there for a summer when I was in college, and 12 hour shifts on weekends is not something you forget easily.
    I am also currently doing said weekend shift. Not all the lines run on the weekend, but the main laptop ones do (or all the laptop ones? I forget). They're taking on loads of new people to try and tackle the backlog.

    Here's some vagueness on some of the issues from Dell:
    http://direct2dell.com/one2one/archive/2007/08/24/25755.aspx


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