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cant send emails while connected to VPN

  • 10-09-2007 4:40pm
    #1
    etcetc
    Registered Users, Registered Users 2 Posts: 392 ✭✭


    I cant send emails when connected to relakks vpn

    https://www.relakks.com/


    getting the following message from system administrator

    The following recipient(s) cannot be reached:

    'support@relakks.com' on 10/09/2007 10:54
    553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)


    Any ideas on how i can configure Microsoft
    office outlook to work properly using VPN


Comments

  • #2
    CptSternn
    Registered Users, Registered Users 2 Posts: 1,530 ✭✭✭CptSternn


    Whne your connected to your VPN all of your traffic is rerouted through their system. This means your SMTP account information in Outlook will no longer work.

    For example, if your on Eircom and your SMTP server is mail1.eircom.net and you connect to your VPN, you can no longer use the eircom SMTP server as you are now on another (virtual) network.

    You need to do one of the following:

    Edit your account information in Outlook (under tools). Note however that when you disconnect from the VPN, you will manually have to change your SMTP account information back to the original.

    OR

    Get a POP3 account which allows you to send emails that requires a logon. That way no matter what network your connected to it will send the email regardless.

    GMail does this, as may some others, but thats the first one I can think of thats free.


  • #3
    Sully
    Moderators, Education Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 24,056 Mod ✭✭✭✭Sully


    Interesting - I know of a chap who cant send emails when using wireless broadband - he has to be directly connected via cable. Never looked into it as hes always away on business, but thought it was rather odd.


  • #4
    azzeretti
    Registered Users, Registered Users 2 Posts: 1,477 ✭✭✭azzeretti


    CptSternn wrote:
    Whne your connected to your VPN all of your traffic is rerouted through their system. This means your SMTP account information in Outlook will no longer work.

    For example, if your on Eircom and your SMTP server is mail1.eircom.net and you connect to your VPN, you can no longer use the eircom SMTP server as you are now on another (virtual) network.

    You need to do one of the following:

    Edit your account information in Outlook (under tools). Note however that when you disconnect from the VPN, you will manually have to change your SMTP account information back to the original.

    OR

    Get a POP3 account which allows you to send emails that requires a logon. That way no matter what network your connected to it will send the email regardless.

    GMail does this, as may some others, but thats the first one I can think of thats free.

    As long as your SMTP server accepts authentication, it shouldn't matter where you are when you try to connect. mail1.eircom.net should be routable through the VPN tunnel. You can test this by connecting, open CMD and typing "telnet mail1.eircom.net 25".
    As long as Outlook is checked to "My server requires Authentication" this shouldn't be a problem

    Does the host you are sending to have reverse DNS setup correctly? This could be a problem.


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