Chorus can't fix tv until another 5 days.

tech77

My parents have Chorus at home.
It's not working.. again
They got on to Chorus and they say they say it'll be 5 days before they can come out to fix it. :eek:
That's just crazy.

Nearly a whole week without telly before the a$$holes can come out.
Somebody reassure me that this is not normal practice.

Anyone have any suggestions as to what action can be taken- surely they don't have to pay for service for these 5 days so then.

And anyone suggest any good alternative cable companies to Chorus.

jd83

wait until it is fixed then ring them and tell tem to credit you for the days that there was no service thats what i did with my broadband with ntl. And yes there very fast taking your money and sending an installation person out but when it comes to support they are useless so dont hold your breath.

conax

tech77 wrote:

My parents have Chorus at home.
It's not working.. again
They got on to Chorus and they say they say it'll be 5 days before they can come out to fix it. :eek:
That's just crazy.

Nearly a whole week without telly before the a$$holes can come out.
Somebody reassure me that this is not normal practice.

Anyone have any suggestions as to what action can be taken- surely they don't have to pay for service for these 5 days so then.

And anyone suggest any good alternative cable companies to Chorus.

Now to be fair this would probably be the same if you were with any other TV provider, unless you are very lucky a wait time of a few days is commonplace.
Even new customers have to wait to get a service installed.
If they don't turn up after 5 days...then get upset
I am sure they will credit your account for you, just ask nicely:)

DingDong

5 days is very normal for most companies. Especially when they don't charge for service calls(at least NTL doesn't anyway).
Like conax said if they don't show up after the 5 days then you have every right to be pissed. They will also credit you for your 5 days without service if you ring them after the service call.

steveon

Trust me when I say 5days for a service call with Chorus is extremely quick, haven't previously worked there I was often sent to people waiting weeks for repairs especially in rural areas for MMDS...However on a rare occasion some people may get a service call within 2 days if there is someone in the area.

The reason is due to time it takes to log a call, roll it out to the company going to do the service call not always Chorus directly. Other factors include distance to your home from nearest Center or if they have any other calls in the same area which can be done

I have found that they give themselves a few days grace as often people will fix the problem themselves as they get angry and find a cable pulled out etc.. Can you tell us what Service you have Cable or MMDS(Aerial on the roof) and what the problem is maybe we can put you in the right direction..

They will credit you for the days without service, but you will have to request this once you are back up and running...usually €1 per day

tech77

steveon wrote:

Trust me when I say 5days for a service call with Chorus is extremely quick, haven't previously worked there I was often sent to people waiting weeks for repairs especially in rural areas for MMDS...However on a rare occasion some people may get a service call within 2 days if there is someone in the area.

The reason is due to time it takes to log a call, roll it out to the company going to do the service call not always Chorus directly. Other factors include distance to your home from nearest Center or if they have any other calls in the same area which can be done

I have found that they give themselves a few days grace as often people will fix the problem themselves as they get angry and find a cable pulled out etc.. Can you tell us what Service you have Cable or MMDS(Aerial on the roof) and what the problem is maybe we can put you in the right direction..

They will credit you for the days without service, but you will have to request this once you are back up and running...usually €1 per day

OK thanks.
TBH i know very little myself about the ins and outs of cable tv generally or even of my parents' cable setup specifically.

I'm fairly sure it's MMDS though.
There are 4 TVs all getting the configuration screen but they don't seem to be able to do anything with this. Confirm/Exit commands etc don't seem to work.

Incidentally 5 days for repair of a relatively important service in this day and age (whether the norm or not) still sounds crazy to me.
Ho hum.