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Flight Cancelled Luton - Galway on Friday

  • 27-08-2007 6:25pm
    #1
    dreddredd
    Registered Users, Registered Users 2 Posts: 39 ✭


    Hi Guys,

    Bank holiday in the UK this weekend and i was coming home with Aer Arann from Luton - Galway on Friday night (9pm).

    We were ready to fly when a mechanical fault happened with the engine we ended up not flying until the next day at 4pm.

    All of the time aer arann were most un helpful, wouldnt tell us what was going on, once we got off the plane they told us to go down to the Ibiz hotel down the road and we would be put up there. Bags were delayed coming off the plane etc.

    They had no information on when the flight would go ahead, the told us to ring the hotel reception at 9am to find out. The hotel in question had no idea of anything, just that they had to accomodate 70 passengers.

    We got to the airport next day at 12, told flight was at 2.30, then 3.30 then 4

    Eventaully we took off at about 5 (after a baggage mishap) to land in galway for 7.

    Im so annoyed that this ruined my weekend and most importantly missed my saturday which was very important to me as i am building a house.

    Can anyone tell me if Aer Arann should be compensating people for this or what rights we have. I need to re-book a flight for next weekend or the weekend after to finish off what i was due to do this weekend?

    Any tips?


Comments

  • #2
    jonny68
    Closed Accounts Posts: 5,531 ✭✭✭jonny68


    Just like Ryanair chances are you'll get nowhere with them unfortunately.


  • #3
    John R
    Registered Users, Registered Users 2 Posts: 4,107 ✭✭✭John R


    The EU regulations set out specific rights for compensation, duty of care and the airline's responsibility to inform passengers of their rights.

    Link

    Give it a thorough read and figure out for yourself if they abided by the regulations.

    It would appear that you are entitled to compensation and from what you said that they did provide reasonable facilities as regards the duty of care, if they did not advise you of your rights under the regulations or display them you may have reason for a complaint on that.

    It is a document that all air passengers would be advised to print out and carry with them as many carriers still try to squirm out of paying the required compensation.


  • #4
    BuffyBot
    Registered Users, Registered Users 2 Posts: 24,924 ✭✭✭✭BuffyBot


    If it was a mechanical fault they can claim it was outside their control, which means that it is unlikely they'll have to cough up for compensation.


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