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Blueface standard procedure?

  • 13-08-2007 11:51am
    #1
    singularity
    Closed Accounts Posts: 41 ✭


    I purchased a EUR 5 pay as you go credit. And got this email after the holiday:
    Thank you for your recent Blue Face purchase.

    In order to process your order we need you to fax a copy of your credit card
    along with some form of photo id (passport/driver's license) to 01-4430400.

    This is a standard security check and we regret the inconvenience.

    Is this really a standard security check for a Eur5 purchase?

    I guess I should be glad that they take credit fraud so seriously, but it feels a bit ridiculous and at the same time
    I feel reluctant to send them this information for the same security reasons, though I am probably overreacting.
    Any thoughts?


Comments

  • #2
    FSL
    Registered Users, Registered Users 2 Posts: 1,456 ✭✭✭FSL


    It sounds like a scam to me. Similar to pretending to be a bank and asking you to verify your account details.


  • #3
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,536 Mod ✭✭✭✭Cabaal


    Could be just a random security check, alot of companys do them...like play.com and thinkgeek.com

    I'd recommend calling or e-mailing Blueface directly using the contact details on there website, verify the situation with them :)


  • #4
    singularity
    Closed Accounts Posts: 41 ✭singularity


    I called them, and they guy I talked to claimed that this is standard procedure and that everybody must go thru this.

    I asked him to redeem the purchase as I didn't want to send the details and he said that the money hadn't actually been taken yet. My bank account disagrees (so far anyway).


  • #5
    tak
    Closed Accounts Posts: 394 ✭✭tak


    It was not standard procedure April last.
    They never asked for ID nor a copy of my credit card.


  • #6
    singularity
    Closed Accounts Posts: 41 ✭singularity


    As an email conversation revealed, this is indeed not standard procedure unless:

    "BlueFace often is required to ask certain customers to send their details via fax. We do not state this on our website as it is a rare occurance (usually when we are asked to process non Irish credit cards or if a customer has an IP address outside of Ireland)"

    As I'm not Irish, (neither is my credit card), but live here (I was abroad at the time I signed up as well), this explains the standard procedure. (Not that I agree with it, but that's another story).


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  • #7
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,806 ✭✭✭GerardKeating


    FSL wrote:
    It sounds like a scam to me. Similar to pretending to be a bank and asking you to verify your account details.

    For Customer Not Present transactions, this is not abnormal, it's a fairly standard type of request.


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