mac repair...

decob

first off, warranties in the eu are 2yrs?

basically my macbook developed a crack on the keyboard, similar to the first image from here http://www.appledefects.com/index.php?s=macbook+crack
but on the right. Machine is just over a year old... So where is the best place to get it repaired in dublin the quickest...

babypink

1 yr warranty as standard!

mactivate or typetec for all your repairing needs!

whiterebel

Put yourself thru tha agony of ringing tech support, pointing out that there a lot of issues about this. They probably won't do anything, so ask for Customer services and register the complaint with them.

Cabaal

I could be wrong but under Irish consumer law itenms such as laptops, washing machines etc have a two year warrenty.
Saw it posted in consumer issues about 2-3 weeks back (links included and all)

decob

Cabaal wrote:

I could be wrong but under Irish consumer law itenms such as laptops, washing machines etc have a two year warrenty.
Saw it posted in consumer issues about 2-3 weeks back (links included and all)

i've heard similar.. but can't find it in writing.. i do have 3yr applecare but not sure if it'll be covered under that.

Cabaal

Ok here we go

EU Directive http://europa.eu/scadplus/leg/en/lvb/l32022.htm

The seller is liable to the consumer for any lack of conformity which exists when the goods are delivered to the consumer and which becomes apparent within a period of two years unless, at the moment of conclusion of the contract of sale, the consumer knew or could not reasonably be unaware of the lack of conformity.

Irish Law, Sales Act -

Irish law doesn't mention 2 years,. but you could maybe chance your arm by quoting EU directive I suppose.

To be honest I've never tried it, you could check this with a Citizens advise outlet before hand.

whiterebel

decob wrote:

i've heard similar.. but can't find it in writing.. i do have 3yr applecare but not sure if it'll be covered under that.

If you have AppleCare just get Apple to sort it out - Don't take any BS off them in Tech Support either. Certainly don't pay for the repair, thats what you have an APP for.

I don't think the 2 year warranties apply here, I remember Sad professor did something about it a while ago. Whether it is to come in in the future, I don't know.

babypink

it'll absolutely be covered by APP.......it was an inherent design flaw in the product when shipped, you'll be fine. Just take no BS!!

Sad Professor

whiterebel wrote:

I don't think the 2 year warranties apply here, I remember Sad professor did something about it a while ago. Whether it is to come in in the future, I don't know.

Yeah I did a bit of looking into this a while ago and I'm afraid Irish law is still a bit cloudy on the issue. Basically EU directive 1999/44/EC specifies that the seller is liable for a minimum of two years (even longer potentially). However when this directive was translated into Irish law they decided to leave out the bit about 2 years :rolleyes:. So all we've got is the Sales and Goods act which indicates a "reasonable" amount of time. This has become loosely defined as 1 year. Or you could go to the courts and argue otherwise...

Anyway Applecare should cover this problem.

decob

grand i'll ring them on monday when back in work..