Problem with IT guy in work

ponderer

What is it with IT people? At work the IT chap came into me and was like 'your using up all the resources on the server and slowing everything down'. He was like you must be browsing a lot, so I said no i have 2 word docs open and my outlook email....the guy beside me had 6 word docs open and 2 web pages and said nothing to him....Like what the hell is his problem? He seems to pick on me and just me! Anyone else been suffering from an irritating IT guy? :mad: :eek: :mad: :mad:

layke

I work in IT and I have no idea how browsing the web would use any resources apart from bandwidth. I assume he means you have a thing called a proxy sever. It works like this (i'll try not to make it too complicated); you open your browser, which in turn requests the information from the proxy. Then the proxy goes off to the web and gets that info and in turn sends what it recieves to your work station.

Question him as to how he came to such a conclusion. Proxy's keep a record of who looks at what so there should be no confusion as to your interenet usage. Using word like 'you must be browsing a lot' sounds to me like he's guessing. It's sounds more a like a problem with Outlook if it's using server resources and he's sure it's you.In which case it's not your problem or fault, it's his.

jhegarty

Get him to check your pc for a virus....

ponderer

Thanks for that, well about the server. Basically all the computers are **** so we connect to a terminal server....ie... when i log onto my pc i then log onto the terminal server which is shared by any number of people....im sure ya understand what i mean!!

thanks again for your help! he is such an as**ole

jhegarty

ponderer wrote:

Thanks for that, well about the server. Basically all the computers are **** so we connect to a terminal server....ie... when i log onto my pc i then log onto the terminal server which is shared by any number of people....im sure ya understand what i mean!!

thanks again for your help! he is such an as**ole

Ah ,now it all make sense... and doesn't at the same time....

where the word files very big ?

how big is your mailbox in outlook (old e-mails) ?

fricatus

ponderer wrote:

What is it with IT people?

Would you like to define "IT people"? It's only a profession you know, we're not like some sort of homogenous entity!

Outrage and perceived insult on my part aside, try to put yourself in his shoes. You described all the PCs as "sh1te". That gives me the impression that this guy doesn't exactly have a lot of resources in his budget. The servers he has to manage are probably sh1te too, and he probably gets lots of sh1te from his management on one side and his user community on the other.

IT is his area of expertise, not yours, which raises two points:
1. You're not expected to know what will cause a server to run slow, but you're entitled to ask what you might be able to do to help.
2. Did you ever stop to think that he might actually know what he's talking about, albeit that he doesn't express it very well?

My advice is to take a co-operative, non-confrontational approach next time. Tell him that you don't want to make his life difficult, but that you don't see what you're doing as being any different from what the guy next to you is doing. Ask him to explain. Most people love nothing more than sharing their professional expertise.

And if he doesn't respond to that, then I'll give it to you: he's an a$$hole.

ponderer

I define 'IT people' as people who work in IT. Yes of course he is an expert in IT but I don't understand how I can be using more resources than the guy next to me (when I'm using 3 applications and he is using 6!!!!)

zAbbo

He certainly doesn't sound like an IT Expert, sounds like he doesn't know how to admin a TS Server.

bbbbb

Any chance "ponder" is a she and "IT guy" is trying to make small talk, in which case this should be moved to PI?

aidan_walsh

ponderer wrote:

I don't understand how I can be using more resources than the guy next to me (when I'm using 3 applications and he is using 6!!!!)

Numbers like that are meaningless. Your three applications could be using more processor time and RAM than his six.

fret_wimp

Please dont group us all under the heading "IT People". Its insulting. This technician may be having difficulty in articulating the message he wants you to grasp. Business guys are just as bad at this ( have you ever had a business guy give you requirements only to change them at a moments notice and be completely ambigous at the meaning of words in his specification?). What I advise is exactly what has been said above. Be nice, if you dont understand his response, ask POLITELY for him to rephrase in layman's terms. be decent, he may go the extra mile for you then. If your computers are rubish, its not his fault, and he, or anyone else for that matter wont be able to make a rubbish pc work much better. Ugh, i hate explaining things to "business folk"( see, its not nice to be branded)

GoneShootin

ponderer wrote:

At work the IT chap came into me and was like 'your using up all the resources on the server and slowing everything down'.

I work in IT - but I hate this kind of IT worker. Fire a barrage of technical terms at the user without explaining the cause and effect properly and then wonder why he has to put up with these uneducated in IT users. Sounds like someone that isn't cut out for the job of IT support at the user level...

Do what fricatus suggests - its good advice.

smdweb

Most I.T people don't mind explaining a technical term - if you don't know what they meant by the technobabble - ask them to explain it in easier terms, in that way you will know what was meant and you can avoid such problems in the future... If somebody consistently uses tech jargon, they may not know how to explain the problem in plain english.

Jumpy

ponderer wrote:

What is it with IT people? At work the IT chap came into me and was like 'your using up all the resources on the server and slowing everything down'. He was like you must be browsing a lot, so I said no i have 2 word docs open and my outlook email....the guy beside me had 6 word docs open and 2 web pages and said nothing to him....Like what the hell is his problem? He seems to pick on me and just me! Anyone else been suffering from an irritating IT guy? :mad: :eek: :mad: :mad:

You can shadow a TS session, I suspect there was more here that you are letting on, and I suspect you were caught out.
Your post is also very immature, I assume you have a more professional attitude while at work yes?

the_syco

ponderer wrote:

so I said no i have 2 word docs open and my outlook email....

Maybe then, but overall, do you use much stuff? He may have been working off a report from yesterday, and not right now.

smdweb wrote:

If somebody consistently uses tech jargon, they may not know how to explain the problem in plain english.

That, or they're a business person trying to look like they knows about IT:D They won't be able to explain it, though.

rick_fantastic

i admin 4 terminal application servers / 4 virtualised and let me tell you it is no easy task. ive had to disable so much stuff in here to keep them running to a level that is acceptable to users (client audio, mpeg, wma, mp3 the list goes on)

im finding youtube / bebo and all that crap is crippling to network.

if the IT guy tells ya your using to many resources then be polite and listen to him and then do as he says.....

the last thing in the world you want is the IT dept against you. believe me they hold all the power.....

bringitdown

Ya .. best thing is to call his bluff, politely ask whats he thinks is going on - chances are if he is worth his salt, he will know exactly what you are doing ...

http://www.youtube.com/watch?v=geZoES9KQ-Q