UPS extracting the mickey

Our man in Havana

DUBLIN,
IE 23/07/2007 11:36 A DELIVERY CHANGE REQUEST FOR THIS PACKAGE WILL BE PROCESSED / THE PACKAGE IS BEING HELD FOR FUTURE DELIVERY. UPS WILL ATTEMPT DELIVERY ON THE DATE REQUESTED
23/07/2007 10:29 DIRECTIONS TO THE RECEIVER'S LOCATION ARE NEEDED FOR DELIVERY. UPS IS ATTEMPTING TO OBTAIN THIS INFORMATION. / DELIVERY RESCHEDULED
23/07/2007 3:15 IN TRANSIT
23/07/2007 3:14 IMPORT SCAN
DUBLIN,
IE 20/07/2007 13:34 THE ADDRESS HAS BEEN CORRECTED. THE DELIVERY HAS BEEN RESCHEDULED
20/07/2007 12:40 A SECOND DELIVERY CHANGE REQUEST WAS SUBMITTED FOR THIS PACKAGE. / THE PACKAGE IS BEING HELD FOR FUTURE DELIVERY. UPS WILL ATTEMPT DELIVERY ON THE DATE REQUESTED
DUBLIN,
IE 19/07/2007 12:14 A DELIVERY CHANGE REQUEST FOR THIS PACKAGE WILL BE PROCESSED / THE PACKAGE IS BEING HELD FOR FUTURE DELIVERY. UPS WILL ATTEMPT DELIVERY ON THE DATE REQUESTED
19/07/2007 11:20 DIRECTIONS TO THE RECEIVER'S LOCATION ARE NEEDED FOR DELIVERY. UPS IS ATTEMPTING TO OBTAIN THIS INFORMATION. / DELIVERY RESCHEDULED
19/07/2007 5:09 OUT FOR DELIVERY
19/07/2007 5:08 IMPORT SCAN
NUNEATON,
GB 17/07/2007 23:41 EXPORT SCAN
17/07/2007 23:40 ORIGIN SCAN
17/07/2007 23:31 EXPORT SCAN
17/07/2007 23:30 ORIGIN SCAN
17/07/2007 22:39 IMPORT SCAN
GB 17/07/2007 20:58 BILLING INFORMATION RECEIVED

This is the tracking for a package from Apple Store to me in Laois.
It seems that UPS are taking the mickey and just don't want to deliver to me. I told them the directions from the nearest town (5km away) on 19/07 and I also gave them the same details on Friday and Monday (today). I even gave them my mobile number. It seems that UPS just don't care and/or the driver simple can't be arsed to telephone or make any attempt to deliver. I have tried to escalate the matter but the phone drones will have none of it.

Where can I take this? What is the best way to deal with muppets like this?
Does anyone have a snail mail addy for UPS?

Alter-Ego

United Parcel Service of Ireland LTD
M50 Business Park
Ballymount Real Estate
Dublin 12
Ireland (Republic of)
Customer Service: 1-800-57-57-57


Dublin
Unit 3
Mygan Park
Jamestown Road
Finglas, Dublin 11
Ireland (Republic of)
Customer Service: 1-800-57-57-57


UPS Europe N.V./S.A.
Avenue Ariane 5
1200 Brussels Belgium


Country Manager
Jim Barber


Local Company Registries
Trade Registry: Dublin
Trade Registry Number: 113016
VAT Number: IE 4807506K

muckety

Same happened me, 12 days later I still haven't received my package. Have now cancelled the order from Apple and explained why I cannot use their online store again, at least until they change carrier.

Our man in Havana

I eventually got my order a full week after UPS got it.

I would not order again from apple. The UPS phone agents simply lie to get you off the phone. In my case the package never left the depot despite UPS phone agents saying the driver can't find the house. The UPS driver who knows me very well told me what happens. He said that Apple do not address their packages correctly and if the UPS software cannot sort the package for the correct route the item just sits in the depot. It took me ringing the manager of UPS Ireland to sort it out.

A horrible experience and I shall not be ordering from apple again.

muckety

I agree about the agents just lying to get you off the phone. I tried to speak to the country manager but no one would put me through to him. I imagine thats because he would spend all day speaking to angry customers as this is not the only bad experience I have had with UPS! However, I think I will write to him as I am really angry that they can just sit on a delivery for almost 2 weeks, especially since it was a child's birthday present that was not delivered in time for the birthday.

James Forde

i wish i read this before i ordered of pixmania, F***in cnuts UPS, i paid an extra E20 for an even worse service than an post!!!!!

Evil Evil Company!!