Meteor Network down - esp Dublin

athtrasna

I posted this on another thread but wanted to highlight it - Meteor is currently down across most of Dublin (13 sites) and some other parts of the country. They have no idea when it will be back :mad:

qz

I'm experiencing this too. Just got 3 messages all delayed.

me87_ie

Just like i thought

girloperfection

was wondering why it was taking himself so long to reply to my texts...now i know why!!

ghostchant

I *think* it's back...though saying that I've probably just jinxed it...

athtrasna

I can now make calls out but if I dial my mobile from my landline it won't connect - or even go to voicemail :mad:

Keep an eye on it, this happened earlier and it went again.

mloc

tests from several phones including land lines show meteor phones as unreachable in dublin.

crap.

I'm down in Kerry at the moment with the 'rents, no problem here. Though Vodafone went down last night for a while, was woken up to my phone beeping "No network coverage." (I tend to roam on Vodafone down these parts since the signal is more solid) A network search showed up Meteor but no Vodafone.

So even the big guys aren't immune!

copacetic

just confirmed i can make calls from meteor but can't get through to my meteor phone from vodafone moby.

m176244

Same problem in The Leixlip/Celbridge area hopefully it'll be back up soon although we can't get through to customer care because you have to dial the number from your phone so we can't even get an update from them.

athtrasna

You can dial the customer care number (1905) from a landline. I got through around 2pm. When it came back they asked me to cal back if it went again and I've been trying to get through for the last 2 hours :mad:

m176244

Ah I thought 1905 was only available to use on the meteor phones ( I tried with a landline but couldn't get through) Oh well back to Vodafone for a few hours.


I just wish when things like this happen they'd add a message on their websites even if they can't give an eta on a fix for the problem even just saying that their was a problem on their end and that they were working to resolve it.

Irishpimpdude

I can ring any other network but not meteor and cant send/receive calls or txt messages.. hope it comes back soon

flurby

Weird, this happened to o2 last friday. Watch out Vodafone & 3 next week!

6ix

They just announced it on the radio news - they're working on the network, but there are major problems nationwide.

Urban Weigl

Just heard about it on the radio as well. Wonder what caused it?

godskitchen

Urban Weigl wrote:

Just heard about it on the radio as well. Wonder what caused it?

The rain seems to be getting blamed for most things these days................

krudler

i got a bollocking off a customer earlier because he couldnt ring a meteor number,he just wouldnt let it sink in that the problem was with meteor not with his phone, people would make you wonder sometimes

Henne220

Stick to the trusted Vodafone.. u pay for the quality service.!! but its worth it..

gurramok

Don't worry, dat fella Bruce from Die Hard will sort it

Just sent a txt to another Meteor fone in south city Dublin from northside, got one in return, maybe its backup

godskitchen

#Elites wrote:

it really shows how stranded you can get without your phone, i was in town with no signal and coudn't call my friend to find him, his phone was down to so coudn't call from a phone box!

I hope no one died.

copacetic

gurramok wrote:

Don't worry, dat fella Bruce from Die Hard will sort it

Just sent a txt to another Meteor fone in south city Dublin from northside, got one in return, maybe its backup

think it is back up alright, I can now call my meteor moby from voda moby..

athtrasna

Looks like it's back for now, have made and received calls.

Anyone get any compensation from Meteor? When I spoke to customer services around 2 I asked what they were going to do, and by the end of the call the guy had joked his way up to 36 months free line rental. Don't want to get him into trouble and actually go looking for that but I certainly would expect a gesture.

jimmycrackcorm

Henne220 wrote:

Stick to the trusted Vodafone.. u pay for the quality service.!! but its worth it..

I remembr voda going down one afternoon due to a fire in a basement exchange. It got lots of news coverage at the time and was unheard of.

athtrasna

Didn't someone post on here that Vodafone was down last night?

I've been with O2, Vodafone and Meteor and Meteor is the only contract renewed, generally their customer service is way way way superior to the others'.

chrislad

It down for about 4 hours. Hardly a major downtime. Only Meteor to Meteor calls/texts and calls to Meteor were affected. All working now.

copacetic

have to disagree with that chris, 4 hours in the middle of a business day is a massive downtime.

the_manchine

I'm told their HLR went down - Oops!
Bit of a biggie to have problems with.

tracert

I just tried to top up my Meteor Pay As You Go and was told credit for Meteor hasn't been available since yesterday. Coincidence? Lazy bastards in the shop?

athtrasna

chrislad wrote:

It down for about 4 hours. Hardly a major downtime. Only Meteor to Meteor calls/texts and calls to Meteor were affected. All working now.

No - Meteor customers could not use their phones at all bar emergency calls while the network was down. I could not make or receive any calls or send or receive any text messages to any network while the service was down. It was down for over 5 hours on a busy work day. Their customer service lines couldn't cope and customers couldn't get through. Hardly ideal for a phone company!

chrislad

athtrasna wrote:

No - Meteor customers could not use their phones at all bar emergency calls while the network was down. I could not make or receive any calls or send or receive any text messages to any network while the service was down. It was down for over 5 hours on a busy work day. Their customer service lines couldn't cope and customers couldn't get through. Hardly ideal for a phone company!

Yes, they could. I'm on Meteor, and I could ring O2 and Vodafone with no issues. I had problems ringing Meteor and texting Meteor as well as landlines. Networks aren't perfect. People just get in a huff. Three were down for 2 full seperate days in the last 6 months. Parts of O2 were down for days in some parts of the country. It happens.

As for Meteor credit, that's more than likely lazy shop assistants or their machine isn't working. Meteor don't do credit, same as O2/Voda, and recently, Three. It's done through PostPoint, an An Post company or whatever they are. Meteor credit could be bought through all the downtime yesterday.

athtrasna

Where are you based Chris? I'm in Dublin and neither I nor my work colleague (also on meteor) could use our phones. We tried dialling our mobiles from work and got a disconnected tone - didn't even go to voicemail.

copacetic

I could call my voda moby from meteor one during the out, but couldn't make any calls from to my meteor moby. In sandyford/D4 on friday afternoon.

chrislad

athtrasna wrote:

Where are you based Chris? I'm in Dublin and neither I nor my work colleague (also on meteor) could use our phones. We tried dialling our mobiles from work and got a disconnected tone - didn't even go to voicemail.

I'm in Limerick City. Had full calls throughout the outage to other networks. Meteor calls came and went between 2 and 6. I got Network Busy 90% of the time between those hours for Meteor calls.

chrislad

chrislad wrote:

Yes, they could. I'm on Meteor, and I could ring O2 and Vodafone with no issues. I had problems ringing Meteor and texting Meteor as well as landlines. Networks aren't perfect. People just get in a huff. Three were down for 2 full seperate days in the last 6 months. Parts of O2 were down for days in some parts of the country. It happens.

From about 1230 to 700pm on friday is more than 4hrs.
I know for a fact that it wouldn't work in Dublin or anywhere down the N7 including portlaoise.
Calling a meteor phone during that time got a message-"we're sorry this number is not recognised" or just got nothing.
No texts got through for me sent to a meteor phone untill the network was back up.

Three were down for 2 full seperate days in the last 6 months. Parts of O2 were down for days in some parts of the country. It happens.

I mostly use three and have never had as complete an outage as this meteor one.The most I experienced was a three cell down and at least then I could roam on vodafone so I had no loss of coverage.

cast_iron

chrislad wrote:

Only Meteor to Meteor calls/texts and calls to Meteor were affected.

That's great, but you are not the entire Meteor network. Just because that's what happened you doesn't mean it happened everyone else.

Many Meteor customers had no network coverage at all. Coming on here and telling people they could call o2 and Vodafone when they quite clearly know they couldn't (as they had no coverage whatsoever) is just plain ignorant and stupid.

etcetc

for people still affected by this you need to power off your phones and then power back

this is the only way to deregister from the network and then register just disconnecting battery isnt enough

chrislad

cast_iron wrote:

That's great, but you are not the entire Meteor network. Just because that's what happened you doesn't mean it happened everyone else.

Many Meteor customers had no network coverage at all. Coming on here and telling people they could call o2 and Vodafone when they quite clearly know they couldn't (as they had no coverage whatsoever) is just plain ignorant and stupid.

In that same respect, you are not the entire Meteor network either. In fact, there are 850,000. I see about 20 complaints about total lack of coverage. I dealt with a number of people on that day, all who could ring O2 and Vodafone fine. Fact is, I could ring O2 and Vodafone. The only area that so far seems to have been affected by not being able to ring O2/Voda was Dublin, and it seems that the only ignorant and stupid thing here is that some people thing Ireland begins and ends at the Red Cow. *sighs*

I mostly use three and have never had as complete an outage as this meteor one.The most I experienced was a three cell down and at least then I could roam on vodafone so I had no loss of coverage.

http://boards.ie/vbulletin/showthread.php?t=233786&page=78

Top o' page 78 (of the thread, not forum). There was another outage, but I think one shown is enough to show that it has happened.

From about 1230 to 700pm on friday is more than 4hrs.
I know for a fact that it wouldn't work in Dublin or anywhere down the N7 including portlaoise.
Calling a meteor phone during that time got a message-"we're sorry this number is not recognised" or just got nothing.
No texts got through for me sent to a meteor phone untill the network was back up.

Again, I was down from around 3pm to about 6 or 7 a the latest. Again, and no offense, Ireland doesn't begin and end in Dublin. Even the thread title is funny, esp Dublin

when your working, and needing a mobile, it is a major hassle when you cant ring people.

Of course, it is, I don't disagree on that. I was affected as well, but my original point was that this happens to every network. I remember being back on eircell where messages would deliver in lumps of 20 every 3 or 4 hours. I used to come home from school to about 40 messages, mostly from the night before! Fact is, this was a minor downtime. For most of the country, it only affected less than 18% of the market, and was over in 4 hours. Only Dublin seems to have been affected worse.

Anyways, I'm not out for an argument. People should know me from here by now, and know that a) I know my stuff about phones and b) I've no need for pointless arguments or people getting excited over nothing (plus c) I type a lot!). I feel that it wasn't a major downtime. Every network has them. As I said, as was mentioned elsewhere in this thread, all networks have been down for some period in the last 4 months.

GerardKeating

chrislad wrote:

Only Meteor to Meteor calls/texts and calls to Meteor were affected.

Not actually true, most of the text i sent on friday (to non-metoer or even non-irish) nubmer never arrived. and a lot of incoming text, (again from non-meteor sources) never arrived.