[Article]Sprint's limit on customer service stretches the limits

Ruu_Old

Interesting new story, some of you might be interested in what is happening over the pond.

Sprint Nextel Corp. has told about 1,000 disgruntled cell phone customers that they would be better off with someone else.

Even though signing enough new subscribers has been a problem recently for the nation's No. 3 wireless carrier, Sprint executives decided to break up with a group of malcontents who called frequently with complaints.

"While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your wireless needs," stated the letter Sprint recently sent to these soon-to-be former customers.

Sprint will terminate the service of these subscribers by the end of the month.

The company is waiving early-termination fees and canceling current charges, steps that a spokeswoman said were intended to make it easier for customers to start a wireless relationship with another carrier.

The action comes in addition to Sprint's earlier attempts to cull its subscriber rolls of customers failing to pay bills.

Sprint had 53.6 million subscribers at the end of March and confronted a widening gap behind industry leaders AT&T, with 62.2 million subscribers, and Verizon Wireless, with 60.7 million customers.

After analyzing customer accounts over the past six months to a year, Sprint representatives identified about 1,000 that were generating calls to customer service centers at a rate 40 to 50 times higher than average, said Roni Singleton, a Sprint spokeswoman.

"Some called 25 times a month and some were calling 300 times a month or more," Singleton said.

JNive

to be fair, 300 times a month is totally daft and no wonder they are booting them lol

Gillo

To be fair, most companies will have a certain number of customers who they won't want (cronick moaners), at least Sprint had the balls to do something about it.