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anti-vir problem

  • 12-07-2007 4:59pm
    #1
    admiralofthefleet
    Closed Accounts Posts: 15,515 ✭✭✭✭


    hi,
    is anyone else that uses avira avti-vir having problems trying to update, i havent been able to do so now for 3 days. the update process starts but then hangs on the 'connecting to dl4.avgate' ect.., i thought it might have been a problem with my desktop but its happening on the laptop as well.

    thanks


Comments

  • #2
    aidan_walsh
    Closed Accounts Posts: 17,208 ✭✭✭✭aidan_walsh


    Can you ping the server (dl4.avgate.net)?


  • #3
    admiralofthefleet
    Closed Accounts Posts: 15,515 ✭✭✭✭admiralofthefleet


    sorry i havent a clue what 'pinging' means, sorry


  • #4
    aidan_walsh
    Closed Accounts Posts: 17,208 ✭✭✭✭aidan_walsh


    Ok.

    Click on the Start Menu and click Run. Enter cmd into the box and hit OK. In the black box that appears on the screen enter ping dl4.avgate.net and press Enter. Post what it prints back to you here.


  • #5
    admiralofthefleet
    Closed Accounts Posts: 15,515 ✭✭✭✭admiralofthefleet


    ok here's whatv the ping said:

    reply from 62.146.66.184: bytes= 32 time= 66ms ttl = 52
    " " 55
    " " 58
    " " 58

    ping stats for 62.146.66.184=
    packets sent = 4 recieved = 4 lost =0 (0% loss)

    approx round trip time in milli-seconds=
    minimum = 55ms, max = 66 ms average = 59ms


  • #6
    aidan_walsh
    Closed Accounts Posts: 17,208 ✭✭✭✭aidan_walsh


    So you're able to see the server from your box then.

    While they may be just doing some work on the server at the minute, perhaps you had better download and run HijackThis, just so we can rule out anything that might be blocking your AV from seeing the update site.


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  • #7
    admiralofthefleet
    Closed Accounts Posts: 15,515 ✭✭✭✭admiralofthefleet


    just checked the antivir forums and they are updating their servers, thanks for the help aidan


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