grey pixels/dust? under screen on mbp

heggie

just noticed, about 15 barely visible specs on my macbook pro, they are under the screen, has anyone had this? should there be any problem with a repair? These are quite new, definately not there when I bought it

spidermonkey

probably dead pixels, a girl i know from college got a new macbook and noticed similar a few months later,
just a little cluster of them at about 9,2 (battleship co-ordinates)

didn't bother her, so she did nothing about it.
personally it'd drive me mental, especially if i was working on something.

dont think warranties cover dead pixels, well not little amounts anyway??
try one of those pixel fixer software things that flash colours like a mother fu*cker to try and free them.

probably not a good idea if you suffer from epilepsy.

heggie

yeah i know what you mean! i think if you've over 5 its covered, this definately should be/better be!

440Hz

How long have you had the machine? Def sounds like dead pixels to me! My sympathies

Dublinstiofán

You have to have at least 9 for apple to do anything about it.

heggie

i've 15 'spots', pretty sure its not dead pixels tho, as some are wider/taller than others, and i've seen dead pixels before, but not like this

Oriel

That would piss me off.
My work iMac was fine when it arrived, an hours later it had one dead pixel.
It still pisses me off to this day.
I have a new (personal) MBP coming, and I'm praying that everything's ok with it!

McSandwich

heggie wrote:

i've 15 'spots', pretty sure its not dead pixels tho, as some are wider/taller than others, and i've seen dead pixels before, but not like this

The very same thing happened to mine - they just appeared from nowhere one day last week. I called apple who told me that it's a known issue with the display (they're not dead pixels) and to drop it into their service centre in Dublin (Typetec) asap. I left it in last week but haven't heard back yet...

The spots look similiar to this:

http://www.appledefects.com/wiki/index.php?title=MacBook_Pro#Big_dot_on_LCD

heggie

hi mcsandwich, thanks for the info, certainly looks like the start of that, nowhere near as severe tho, just the grey dots. Did you need to get a reference from apple or did they just tell you to contact typetec? if its the latter have you a number for them? cheers for the info

did they tell you if the display will get upgraded to the new LED displays by any chance

McSandwich

heggie wrote:

hi mcsandwich, thanks for the info, certainly looks like the start of that, nowhere near as severe tho, just the grey dots. Did you need to get a reference from apple or did they just tell you to contact typetec? if its the latter have you a number for them? cheers for the info

Mine just has the dots too, but it looks like it could get a lot worse!

I called apple first, they didn't give me a reference, just said to contact Typetec (500 9000). They're in Ballymount.

http://www.typetec.ie/

[edit] They didn't say if the replacement would be the new one, fingers crossed! [edit]

heggie

nice one thanks. I might wait it out and see how long it took to get yours back, its my main machine, and i'll have to source something temporarily.would you let me know when its back and roughly how long it took, i'd appreciate it cheers

McSandwich

heggie wrote:

nice one thanks. I might wait it out and see how long it took to get yours back, its my main machine, and i'll have to source something temporarily.would you let me know when its back and roughly how long it took, i'd appreciate it cheers

Hoping to hear today, I'll let you know

Update:

Typetec tell me that they're waiting for a new display from Apple since last week. I'm hoping this delay means Apple are waiting on new LED displays

heggie

ok, great thanks for letting me know. will have to arrange this repair with a holiday i think

440Hz

Best of luck with it! Nothing worse than the thought of being temp Mac-less

ethernet

They might not be dead, just 'lazy'! I had one or two on a Dell monitor. Only noticed a few months later. Fixed it though. Try tapping the area where the dead pixels are gently a couple of times.

Urban Weigl

Oriel wrote:

That would piss me off.
My work iMac was fine when it arrived, an hours later it had one dead pixel.
It still pisses me off to this day.
I have a new (personal) MBP coming, and I'm praying that everything's ok with it!

My Dell 20" has 5 dead pixels, and my Samsung 19" has 4 dead pixels. Luckily I've never had a dead pixel on an Apple product before, but I put that down purely to luck, as all brands seem to have them.

McSandwich

heggie wrote:

ok, great thanks for letting me know. will have to arrange this repair with a holiday i think

Ok, the latest is that Apple are awaiting a delivery of new displays - expected by 18/07. It looks like I won't have mine back until 20th

heggie

ok, might try to get it in before then, hopefully they'll have some stock!? thanks

McSandwich

heggie wrote:

ok, might try to get it in before then, hopefully they'll have some stock!? thanks

An update: I called Typtec yesterday and they still hadn't received a replacement from Apple (after 3 weeks of waiting!). I had called customer relations at Apple earlier in the week to let them know I wasn't happy about the situation and the asked me to call back on Friday. when I called them back yesterday they agreed it was taking too long and offered me a replacement (latest model) Macbook Pro - which I accepted! Apparently replacement screens for the old model are no longer available..

440Hz

McSandwich wrote:

offered me a replacement (latest model) Macbook Pro - which I accepted!

RESULT!!! Excellent. You'll love your new screen! yumyum

heggie

hmmm sounds good, i cant imagine being down 3 weeks tho! thanks for the updates