Three rip off

dee232007

Hi all

Just wanted 2 let u all know that 3 is a big huge waste of money ive had LOADS of problems since buying the phone last may the problems were


the game premierscore manager costs €10.00 2 activate, €4.00 per month and €1.00 4 every team entered/cup entered tot all that up 4 about 8 months and u get a grand total of approx €100.00 wasted on crap


Software for LGU8330- This was crazy we installed the disc 10 times onto the computer wouldnt work USB ports weren't matching and they told us that we had 2 get the software upgraded??????????


"FREE CREDIT"- ye rite u have 2 top up 2 get it absolutely ridicolous!!!!!


Broadband- How many of u wasted €6.00 b 4 u were told 2 give CC details to verify ur age???????


Customer Service- They can barely speak English, and they constantly cut across u when ur trying 2 explain something



The handsfree kit- We wanted 2 install it 4 my car and guess what the rubber piece snapped and a little piece of gold fell out of the phone and now i have NO SIGNAL



Repairs- even if it's their fault, we have 2 pay 4 it and were promised the phone back within 3 working days who actually believes this??????




Restricted service thats been on my phone since i got it yet im able 2 recieve calls and not able 2 make them its in everey area i have the phone and ive told 3 about it in person and via customer care nothing done about that either



if anyone has any advice as 2 what i can do about this please let me know



Thanks 4 reading

lynchtp

So you signed up for a crap game, used piss poor internet services, broke your phone while trying to install it and didnt send it off for repairs. And now your complaining.


Good Luck buddy

hope u find sum1 to hlp u
der is loadz of de ppl on ere that wuld b able to help.

culabula

The majority of complaints do not, at first glance (after wading through the spelling) appear to be the fault of 3.

These comments from people about 3's Indian call centre staff barely able to speak English are at best stupid and at worst racist and I am really sick of reading them. The force speak excellent English albeit heavily accented and remain a highly-educated body whose worst fault appears to be reading from a script and not departing from that. Apart from that they are extremely polite and anxious to help but appear to be let down by their training.

They are certainly no more used to various Irish accents than you are to theirs.

jayo2004

Customer Service- They can barely speak English, and they constantly cut across u when ur trying 2 explain something

TBH I dont see anything wrong with what he said about 3's Indian call centre staff or most call centre staff for that matter. I dont think he is racist or stupid he is only asking for advice:rolleyes:

paulm17781

dee232007 wrote:

Customer Service- they constantly cut across u when ur trying 2 explain something

This I agree with, sort of, their customer service is awful, I have found them difficult and seem unable to do anything put place the blame elsewhere.

dee232007 wrote:

Customer Service- They can barely speak English

Up until recently it was said the best English in the world was spoken in Dublin. This recently changed to India, I can't remember what city, I think Mumbai. I have found that their customer service consistnently pronounce my sirname correctly. The only other race I have found that can do that is the Irish. Also, did you see your spelling? People in illiterate houses...

1huge1

all those problems for the most part are caused by you
grow up and learn how to spell

chrislad

Three's customer care is crap. They can speak English fine, albeit heavily accented and a bit distorted over the long distances but their reliance on their scripts and inability to deal with anything not written down in front of them it pitiful. If O2/Meteor/Voda don't know, I find they generally just say so. Three try to convince you it never existed or try to make you doubt yourself for asking it.

culabula

jayo2004 wrote:

TBH I dont see anything wrong with what he said about 3's Indian call centre staff or most call centre staff for that matter. I dont think he is racist or stupid he is only asking for advice:rolleyes:

Well "they can barely speak English" is just plain wrong.

But my comments were directed at the many, many ill-advised comments here about the Indian staff and the misconception that their English is poor. Many of those comments HAVE bordered on the racist and this, the latest in a long line of such comments is tiresome.

jayo2004

I once rang Sky to order a match and got a Scottish girl on the phone and I could'nt understand a word she was sayin (and she couldnt undersatnd me) but I still got to watch the match. Its different with SOME of the Indian call centre staff. I often had to hang up the phone and ring back hoping to get someone else? Is that racist. I think we are goin off topic here as we are in Mobiles & PDAs;)

culabula

jayo2004 wrote:

Its different with SOME of the Indian call centre staff. I often had to hang up the phone and ring back hoping to get someone else? Is that racist.

No it isn't and as we know, I am not arguing with you. My gripe is with the several posters who have made silly or racist comments about the staff's English many times on this board, when it is in my experience, quite excellent. I have let this go before but am fed-up reading it. In the case of the OP in this thread it is more than irritating as it seems that all his woes are everyone else's fault but his and throwing in this daft comment, while writing what can only be described as gibberish, warrants censure.

neilled

dee232007 wrote:

Hi all

Just wanted 2 let u all know that 3 is a big huge waste of money ive had LOADS of problems since buying the phone last may the problems were


the game premierscore manager costs €10.00 2 activate, €4.00 per month and €1.00 4 every team entered/cup entered tot all that up 4 about 8 months and u get a grand total of approx €100.00 wasted on crap


Software for LGU8330- This was crazy we installed the disc 10 times onto the computer wouldnt work USB ports weren't matching and they told us that we had 2 get the software upgraded??????????


"FREE CREDIT"- ye rite u have 2 top up 2 get it absolutely ridicolous!!!!!


Broadband- How many of u wasted €6.00 b 4 u were told 2 give CC details to verify ur age???????


Customer Service- They can barely speak English, and they constantly cut across u when ur trying 2 explain something



The handsfree kit- We wanted 2 install it 4 my car and guess what the rubber piece snapped and a little piece of gold fell out of the phone and now i have NO SIGNAL



Repairs- even if it's their fault, we have 2 pay 4 it and were promised the phone back within 3 working days who actually believes this??????




Restricted service thats been on my phone since i got it yet im able 2 recieve calls and not able 2 make them its in everey area i have the phone and ive told 3 about it in person and via customer care nothing done about that either



if anyone has any advice as 2 what i can do about this please let me know



Thanks 4 reading

Its a crappy game. Boohoo. Thats what google and reviews are for. I mean who downloads mobile games from service providers. Not me anyway.

Broadband age verification - three got the flying stuff hitting the fan as they introduced broadband without age verification and teenagers were accessing porno with it. Better than having a few illiterates raving on "b0ardz.oie" than face a backlash in the national media as far as they are concerned.

Free credit on a drip feed ie top up and you get it? Thats industry standard mate. All networks drip feed credit.

Customer service - no worse than some of the british and irish call centre staff i've encountered over the years. the accents are different though.

repairs? if the phone breaks down due to shoddy workmanship by the manufacturer or a fault covered by warranty then yes it is repaired free of charge. three use the same people as o2 for their repairs. Have you tried sending a handset back or are you just speculating?

No idea as to what you mean by restricted service. perhaps if your post was a tad more coherent and you went into greater explanation about the issue of what was wrong then perhaps someone could help.

If your phone develops a fault within 28 days of purchase normal policy should be to give you a new one.

Sam Vimes

culabula wrote:

These comments from people about 3's Indian call centre staff barely able to speak English are at best stupid and at worst racist and I am really sick of reading them. The force speak excellent English albeit heavily accented and remain a highly-educated body whose worst fault appears to be reading from a script and not departing from that. Apart from that they are extremely polite and anxious to help but appear to be let down by their training.

true. they are really eager to help despite the fact that they are incapable of doing so.

the last time i had to ring 3 was today (hopefully). i ported out 2 weeks ago but i got a "3alerts" text today. i rang to say not to send anymore. despite the fact that i've rang the same number for 2 years i was told i had got through to the wrong section (upgrades i was told). this is a fairly regular occurrence. so regular that i think "you're through to the wrong section" actually means "i don't know so i'm sending you to someone else".

paulm17781 wrote:

This I agree with, sort of, their customer service is awful, I have found them difficult and seem unable to do anything put place the blame elsewhere.

exactly. "wait 24 hours" really means "go away"

chrislad wrote:

Three's customer care is crap. They can speak English fine, albeit heavily accented and a bit distorted over the long distances but their reliance on their scripts and inability to deal with anything not written down in front of them it pitiful. If O2/Meteor/Voda don't know, I find they generally just say so. Three try to convince you it never existed or try to make you doubt yourself for asking it.

also true. you really really have to convince them that the book in front of them was not written by god himself before they'll do anything besides "escalate" the matter


by the way dee232007, i know you're new to these boards so here's one of the accepted rules. txtspk is frowned upon. you have a whole keyboard in front of you and aren't being charged by the letter so please use the full keyboard. i'm not saying it to be condescending or insulting, its just hows its done around here and it makes posts easier to read

Sponge Bob

I had some advice which involved going to a 3 shop with the phone and talking in your finest txtspk to the manager. I forgot it all now though even if I could spell it

AlmightyCushion

dee232007 wrote:

the game premierscore manager costs €10.00 2 activate, €4.00 per month and €1.00 4 every team entered/cup entered tot all that up 4 about 8 months and u get a grand total of approx €100.00 wasted on crap

You bought a crap game. I did the same on o2. It' you're fault not 3's.

dee232007 wrote:

Software for LGU8330- This was crazy we installed the disc 10 times onto the computer wouldnt work USB ports weren't matching and they told us that we had 2 get the software upgraded??????????

LG made the software so how can 3 be to blame.

dee232007 wrote:

"FREE CREDIT"- ye rite u have 2 top up 2 get it absolutely ridicolous!!!!!

The credit doesn't expire so just keep buying it and you'll still get the credit they give you.

dee232007 wrote:

Broadband- How many of u wasted €6.00 b 4 u were told 2 give CC details to verify ur age???????

I thought the same. Then I went into their store on Henry st and I was told it would be a few hours. Tried it about an hour later and it was fine.

dee232007 wrote:

Customer Service- They can barely speak English, and they constantly cut across u when ur trying 2 explain something

I'd be inclined to go with the many people above who say they have excellent english and have to keep to a script.

Kurn

There seems to be a number of people in here making excuses for 3, granted they are new.
LG made the software so how can 3 be to blame. - well they are selling the phone on their network - it should work

Most of the complaints tend to be the customers fault - even if this is true -its up to three to keep their customers happy - thats if there interested in having a proper share in the Irish Market.

There customer service makes me mad -its got nothing to do with the accent - they just seem to be restricted to selected responses -which makes them seem rude

Inquitus

I hate to generalise, but in most cases the Indian Call Centre experience is a nightmare, not due to any language barrier, but due to the intransigence of the staff to depart from a script (the training's fault not theirs), and their inability to assist with any issues they do not have a script for.

The number of multi-nationals who moved call centres to India only to pull out shortly afterwards is long. It is clearly a case of horses for courses and some things work well, and some don't.

Certain things work well - Microsofts Indian Call Centre for product activation is a pleasure to use, but others are a nightmare.

Certain things are a joke - Random cold calls from Indian Call centres where they try and tell you they are Pat calling from Cork, whilst trying to sell you an alternative telecoms provider being up there with the best (or worst)!