Don't mess with Ryanair staff

Saruman

I got back from London las week. Went to standsted on the super bargain of 4c return INCLUDING taxes and charges etc. You gotta love boards bargain alerts section

Anyway while at stansted airport, we were there too early so at in the cafe area beside our gate which was waiting to board to germany i believe.
Anyway i noticed right away that people were queuing up all wrong and not paying attention to the signs. You know the way they have priority boarding in one line and then normal in the other, well people were queuing in the opposite direction too leading in to priority boarding.

So anyway the flight is about to board and im reading my book when i hear one of the check in girls announce priority boarding and then asking the bunch of people milling in to the side of the queu if they had priority boarding and to form a line and not block up the whole corridor. Anyway one smug looking german guy in a group kept pushing in and laughed at her. Eventually she got through to him and they had to get into the line but i think they pushed in further up ahead as he got back to the front too quickly.

Anyway when he was a few from the front i heard another check in girl ask "which one is he?". She was a short bitchy type woman who obviously takes no **** and i assume her superior. Oh incidently the original girl was a cute blond
So anyway as he gets to the front he is pretty much told to wait there and he is not getting on the plane. Eventually some security and someone in a suit came and told him he is not getting on the plane. He was trying to explain he booked 22 people on board and they will not travel without him. One of his mates who stayed behind was advised to go get anyone who would not travel without him.... anyway probably 20 mins later or more it was decided that everyone else would fly, including his mate but his wife stayed with him. I guess he would have to book another flight home.

anyway he was an ass, he demanded the blonds name etc.. well everyones name actually. He said "i will see you later" and she replied "no you wont because i will be at home". His last action before he walked away was to take her picture with his camera phone and she was not happy about that.

Anyway point of the story is... do not mess with them as they will not tolerate you on the plane.
It was an entertaining wait for our flight to board though. Nice flight home... when we got on we got the extra leg room seats at the wing. although we had to put up with a screaming kid for the first 15 mins or so because they were too hot. After that it was grand.

I wonder did he do anything nasty like put her picture on the internet or something....

BuffyBot

I'm glad. I only wish the many trouble makers I've seen in airports got the same treatment. Trouble on the ground = trouble on board, especially after a few drinks.

FlutterinBantam

"short bitchy type woman" Comment of the year!!!!!.

Well done Sir:D

Ibjiba

FlutterinBantam wrote:

"short bitchy type woman" Comment of the year!!!!!.

Well done Sir:D

This brings up an interesting issue. When you are mistreated (not saying this guy was) it can sometimes be hard to get the name of the one who you are dealing with. In some situations you have nothing to go on afterwords but "someone told me I must do this". I've seen superiors not giving out their names either. So taking the picture is actually a good way of making sure you know who you have been dealing with.

Victor

Ibjiba wrote:

I've seen superiors not giving out their names either. So taking the picture is actually a good way of making sure you know who you have been dealing with.

Flip side is it is an interesting way to be banned from an airport or airline.

ioshmearse

I have given up using Ryanaur becuase their older system of passengers needing assistance was never followed by boarding staff in Dublin or Malaga resulting in a free for all cattle crush to hand over boarding cards. My only other experience was in Liverpool where the staff efficiently and effectively boarded passengers according to their rules at the time. Spanidh contractors were a joke and Irish staff not much better. Maybe Ryanair's UK ground staff know how to deal with customers and follow company rules?

littlesurfer

wish i'd seen that....i hate rude pushy people, sounds like he needed to be put in his place.....using camera is the airport can get you in trouble too,....mine got confiscated and caused me to be searched by a very angry security woman matching the above description!!!!

nottooxabi

i wrote this parody/pisstake song about ryanair after a bad experience..
hope it gives you laugh...

http://www.youtube.com/watch?v=iN3UI8hBezo

alpha2zulu

Good on the girl! They shoulden't have to deal with intimidating passengers if they dont want to.
I'm guessing that guy will be a lot more sheepish next time he's travelling:D
Their priority boarding lines at the main hubs are always clearly outlined. The attitude apparently shown by the German guy isent needed.

liamo

While he sounds like an ass, I don't believe that it warrants being prevented from boarding.

Additionally, the fact that security was involved would seem to indicate that they agreed with her.

Does this mean that RyanAir staff can prevent you from boarding because they don't like you or your attitude?
(Because it seems to me that they don't like any of their passengers)

cfitz

Whether you are mild mannered or rude, the best option in my opinion is: don't travel with Ryanair (unless you are really poor).

liamo

cfitz wrote: »

Whether you are mild mannered or rude, the best option in my opinion is: don't travel with Ryanair (unless you are really poor).

Agreed. This thread contains my most recent experience with RyanAir.

FX Meister

Queues are for suckers, plain and simple. That dude obviously pushed too far though.

GeturGun

cfitz wrote: »

don't travel with Ryanair (unless you are really poor).

+1

liamo wrote: »

Does this mean that RyanAir staff can prevent you from boarding because they don't like you or your attitude?
(Because it seems to me that they don't like any of their passengers)

There was a post on the airlinequality website there a few months ago from a woman who went to the toilet while waiting to board and came out and the scrum had formed in her absence. When she asked the Ryanair girl (taking the boarding cards) why the announcement couldn't be heard in the toilet the girl apparently told her that if she didn't stop talking she would be banned from flying with Ryanair ever again!!! WTF :eek::eek:
As the poster said, she - a 66 yr old woman - had to stand there and be spoken to like that by [and i quote] "A teenager in a cheap uniform"[HTML][/HTML]

Mylow

Flybe have been known to lay down the law to nuisance passengers.


A couple of years back.
A flight from Belfast to Leeds had a few squadies on-board who had one or two drinks to many. They were asked to keep the noise down and stop the swearing, it stopped for all of 2 minutes. Then they kicked off-again. One of the Flybe ground staff got on-board and gave them a fairly blunt warning (she was all of 5'1"). They ignored her, she then arrive back with the police and the blokes had to dis-embark. I heard afterwards they were confined to barracks for a week. It was there week off, they honestly couldn't understand why they were being removed from the flight.

breadmonkey

Yes the guy sounds like a tool but that is highly unprofessional behaviour from the airline staff.