Apple tech support

J.S. Pill

Does anyone here work for Apple tech support in Cork?

They're hiring tech support people for the English line at the moment. I was just wondering if anyone could tell me what kind of shifts are rostered (e.g. how many weekends are you expected to work in a week) and how long training is.

None of this info is on the job description and HR are next to impossible to get through to.

I've worked for apple before in aftersales and they're not a bad company to work for at all. I just want to make sure I know what I'm getting myself into before I go applying for this.

Thanks

(Mods feel free to move but I doub't i'd get much of a response in work & jobs)

440Hz

/Runs off to apply for new job!

woohoo

mikemac

I've rang Apple Support once and when I rang the number I got through to some friendly chap in India.

I thought Apple Support was in India but Sales are in Cork. Am I wrong?

440Hz

lol!! Hehe yeah you usually get Indian chaps as you put it alright! But hey didnt you know thats just the Blackpool call center you get! India hehe yeah right

</cork-in-joke>

J.S. Pill

440Hz wrote:

lol!! Hehe yeah you usually get Indian chaps as you put it alright! But hey didnt you know thats just the Blackpool call center you get! India hehe yeah right

</cork-in-joke>

They do have some tech jobs in Hollyhill alright, mostly for the contintal market but they do have some for the english.

440Hz

Ah yeah, I know a few heads down there! Not quite the joke I was getting at though!

whiterebel

Sounds like its as bad as it was when I worked up there 2 years ago.
Last minute shift changes, mails notifying people of a different start time when they are away on holidays etc. Wasn't a good place to work when I left 2 years ago - they tried to implement some really stupid changes, the worst of which was that you had to finish your last call, even if was gone past 8pm. So if one of the calls came through from the Indian call centre at 19.55 you had to stay with it until 20.45 or whatever. We had murders up there over it, but it may have been changed since. No decent grub on bank holidays as the canteen only catered for production. Nice discount on new macs though......:)

eurotrotter

I worked in Aftersales for a while, also worked in production for a while. Aftersales is a v nice place to work, and they prpbably have the new callcentre ready now as well, wasnt there for its opening, but iI heard its really nice working environment. As for aftersales, there were talks of introducing 8am-6pm as the opening hours, not sure whether this applies to tech support or not.
I'd go for it if I were you, great place to work for many reasons; money, call centre women :eek: , apple discount, and you get to work with a lot of interesting people.
@ Whiterebel, I got hit by the 19:55 callers once or twice as well, but it doesnt happen that often, I used try to fob them off, used work every time

Urban Weigl

Anyone know what the compensation is like?

WizZard

Urban Weigl wrote:

Anyone know what the compensation is like?

Call centre women???

whiterebel

@ Whiterebel, I got hit by the 19:55 callers once or twice as well, but it doesnt happen that often, I used try to fob them off, used work every time[/QUOTE]


We were told we couldn't, so being a mouthy git, I just went into "toilet break" aux for the last 15 minutes......:cool:

J.S. Pill

I finally got through to HR the other day. The opening hours are similar to aftersales and you have to work 1 in 4 saturdays. Now the HR lady said she wasn't 100% sure about these hours (of course you're sure, you're the f**king HR manager - she just doesn't want to be quoted on any of this).

Thing is, the training isn't starting till august! I asked her why they were putting up the add so early and she gave me some bullsh*t answer - I'm just glad the job actually exists.

I worked in aftersales last year too. I thought it was fine. as callcentres go its definately the best one to work for in Cork.

J.S. Pill

whiterebel wrote:

We were told we couldn't, so being a mouthy git, I just went into "toilet break" aux for the last 15 minutes......:cool:

Good old aux9!!

whiterebel

J.S. Pill wrote:

Good old aux9!!

Ahhhhh, the memories......

whiterebel

J.S. Pill wrote:

I finally got through to HR the other day. The opening hours are similar to aftersales and you have to work 1 in 4 saturdays. Now the HR lady said she wasn't 100% sure about these hours (of course you're sure, you're the f**king HR manager - she just doesn't want to be quoted on any of this).

Thing is, the training isn't starting till august! I asked her why they were putting up the add so early and she gave me some bullsh*t answer - I'm just glad the job actually exists.

I worked in aftersales last year too. I thought it was fine. as callcentres go its definately the best one to work for in Cork.

She's a pillock anyway, she probably DOESN'T actually know.

J.S. Pill

I got an interview for that tech support job next Tuesday, but...



...I also have an interview for aftersales this thursday.


Now I'd much rather have the tech support job but I'm going to do the aftersales interview anyway (aftersales would do me fine but the contract only lasts till xmas). To the best of my knowledge, the recruitment for tech support and aftersales are handeled by 2 different people so hopefully they won't know I'm going for both.

Now all I have to figure out it how the f**k I'm going to pass the drug test.

Anyone want to volenteer an unadulterated sample of urine?

K.O.Kiki

J.S. Pill wrote:

I got an interview for that tech support job next Tuesday, but...



...I also have an interview for aftersales this thursday.


Now I'd much rather have the tech support job but I'm going to do the aftersales interview anyway (aftersales would do me fine but the contract only lasts till xmas). To the best of my knowledge, the recruitment for tech support and aftersales are handeled by 2 different people so hopefully they won't know I'm going for both.

Never worry about that. If you impress the interviewers, it's likely you'll get offered both jobs; then you can pick whichever one has nicer benefits

J.S. Pill wrote:

Now all I have to figure out it how the f**k I'm going to pass the drug test.

Anyone want to volenteer an unadulterated sample of urine?

Your honesty on a public board is silly!

J.S. Pill

K.O.Kiki wrote:

Your honesty on a public board is silly!

All you can deduce from my profile and my postings is that I live in Cork and like beer. That narrows it down to about 200,000 people!