Top Up on 3

Steoob

is there any sign of electronic top up on 3? found it so handy to be able to text top up back when i was on vodafone... on the aib banking site they said they cant cater for 083 customers AT THIS TIME so maybe in the future...?

mickger

Alot of 3 customers like me have said the same thing about topping up. At this stage there should be a facility to top-up online at least. Its a pain to have to go to a store to top up.

jimmycrackcorm

Typical 3. Good technology but completely non-customer friendly.

Skary

Has anyone here ever tried to set up relationships for these kinds of things with a bank/chain of banks before?
Obvioulsy not if you think that it is as easy as 1-2-3 There are various levels of red tape, legal contracts and many more exciting things that have to happen before something as simple as "electronic topup" can happen
Granted - I am not in the telecoms industry, so I dont know the full background, but I have had projects with banks and it has taken months and months to do something really SIMPLE. I have been a customer of 3 since they started, I have been through the whole scotland and india thing as much as everyone else, but maybe I am realistic. These guys are doing the best they can. I have dealt with FAR worse call centres based in IRELAND - (anyone ring the ESB lately????) I have seen a massive improvement in 3's customer care over the last few months, and I personally think India is better than Scotland. Its all about attitude at the end of the day... so give them a break - they are trying really hard, and anyone who I know personally who is on 3 are great advocates.. none of them have had a ridiculously bad experience with them, it does seem to be people who want more and want to go against the norm who have the biggest issues.. 2+2=???

flodis79

http://mobiletop-up.com/3.html

Try this

Random

Skary wrote:

Has anyone here ever tried to set up relationships for these kinds of things with a bank/chain of banks before?
Obvioulsy not if you think that it is as easy as 1-2-3 There are various levels of red tape, legal contracts and many more exciting things that have to happen before something as simple as "electronic topup" can happen
Granted - I am not in the telecoms industry, so I dont know the full background, but I have had projects with banks and it has taken months and months to do something really SIMPLE. I have been a customer of 3 since they started, I have been through the whole scotland and india thing as much as everyone else, but maybe I am realistic. These guys are doing the best they can. I have dealt with FAR worse call centres based in IRELAND - (anyone ring the ESB lately????) I have seen a massive improvement in 3's customer care over the last few months, and I personally think India is better than Scotland. Its all about attitude at the end of the day... so give them a break - they are trying really hard, and anyone who I know personally who is on 3 are great advocates.. none of them have had a ridiculously bad experience with them, it does seem to be people who want more and want to go against the norm who have the biggest issues.. 2+2=???

Just ask them for a copy of the paperwork O2/Vodafone/Meteor used and tippex in3

Steoob

ciaranfo wrote:

Just ask them for a copy of the paperwork O2/Vodafone/Meteor used and tippex in3

you need a credit card for that tho thats just as awkward as going to the shop... suppose it would work in emergencies tho

jimmycrackcorm

Skary wrote:

Has anyone here ever tried to set up relationships for these kinds of things with a bank/chain of banks before?
Obvioulsy not if you think that it is as easy as 1-2-3 There are various levels of red tape, legal contracts and many more exciting things that have to happen before something as simple as "electronic topup" can happen

Actually yes, I have as a matter of fact - electronic topups for epos and it really is as easy as 1-2-3.