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remote assistance software

  • 30-05-2007 09:29AM
    #1
    pickarooney
    Moderators, Arts Moderators Posts: 35,926 Mod ✭✭✭✭


    Our company is looking to replace our current (slow, expensive, Vista-incompatible) remote assistance software.
    We're a call-centre dealing with computer-illiterate clients, will need about 15 licenses and the software should match the following criteria:

    - file transfer possibility
    - reasonably fast
    - no port forwarding or firewall configuration necessary
    - Windows-only is fine
    - full license no more than €1200 or yearly license no more than €500
    - the option to connect to several client PCs from one machine here
    - Vista compatible

    Our current solution uses an ActiveX component installable from our website, which, while not ideal, is easier to set up than installing software over the phone with the client.

    Any recommendations/non-recommendations welcome.


Comments

  • #2
    TJM
    Registered Users, Registered Users 2 Posts: 548 ✭✭✭TJM


    Co-pilot?

    https://www.copilot.com/

    Possibly not suitable for your specific needs but worth a look.


  • #3
    Philbert
    Registered Users, Registered Users 2 Posts: 358 ✭✭Philbert


    Try http://www.logmein.com


  • #4
    matt-dublin
    Registered Users, Registered Users 2 Posts: 4,468 ✭✭✭matt-dublin


    http://www.webex.com


  • #5
    rymus
    Registered Users, Registered Users 2 Posts: 8,819 ✭✭✭rymus


    logmein rescue is nice.. we've been using it very successfully over the last 6 months or so.


  • #6
    Spunj
    Registered Users, Registered Users 2 Posts: 437 ✭✭Spunj


    Someone I know is just starting to use http://www.techinline.com/
    No idea what its like tho.


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  • #7
    thebman
    Closed Accounts Posts: 10,012 ✭✭✭✭thebman


    http://gotomeeting.com

    Easy to use and allows you to take control via web interface which is nice.


  • #8
    pickarooney
    Moderators, Arts Moderators Posts: 35,926 Mod ✭✭✭✭pickarooney


    Thanks guys.
    Copilot - doesn't seem to like our proxy server, gave up on it.
    Logmein - been using it a while, downside is that the client has to install the program and create an account, otherwise pretty good
    Webex - nice and fast, just tried it today, but I can't seem to send special keys (windows etc.). Maybe a setting I'm missing.
    Must look at the last two.

    I've also tried spark-angels - Decent enough, though the French interface is a turn off for English clients and Inquiero, which is not really Vista compatible and kid of slow.


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