Takeaways keeping details on file

Time Magazine

I'm just off the phone from ordering a pizza. They asked for a phone number, typed it into a computer and had my address on file.

Is there anything about that data retention that's illegal? It's not like with Xtra-vision or something where you sign-up for an account, they had kept my details from a previous order. Or is it just illegal to distribute it?

I ask purely out of interest.

your information, provided you are not ex-directory, is availible in a book in everyone in ireland's home...

They may not have been keeping a file, simply using a reverse telephone book/application.

Time Magazine

Deleted User wrote:

They may not have been keeping a file, simply using a reverse telephone book/application.

I clearly stated they had kept my details from a previous order.

how do you know that? Did they know what you were going to order? By putting your telephone number into a reverse telephone book/application, they can see your address.

Time Magazine

Deleted User wrote:

how do you know that? Did they know what you were going to order? By putting your telephone number into a reverse telephone book/application, they can see your address.

Again, I clearly stated they had kept my details from a previous order.

masseyno9

i know that some certain pizza places (not sure if we're allowed mention names) keep order details. ie. they ask you if you want the same as last time. I imagine this is not illegal as i remember reading it somewhere, either in a menu or in the shop.

princess k

hiya,same thing happens to me everytime i ring both of the local pizza shops. they ask for my number(i am ex-directory) and then quote my address,not what i last ordered,just the address. not sure of the legalities of it all though...now that the question has been asked,im curious to know if it is infact legal.

maidhc

It is legal if they have consent. If they don't then it is not. Write a complaint to the data protection commissioner @ www.dataprivacy.ie if you feel strongly.

padser

You would certainly be within your rights to ask for them to remove your details.

Basically Data protection means that company cans
a) only use data for the purpose for which you give it to them
b) following from a - not retain it for any longer then is necessary for that purpose.

The argument of a Pizza place would be that you implicitly agreed for them to keep your details on file for future use - if a complaint was made to the data commissioner this would almost certainly (in my opinion at least) fail.

However someone pointed out that in one place they have it on the menus that they will retain it for future use - this would make it completely legit (although you could still request to be removed at a future date).

Also if they began asking you the first time if this was OK with you it would also become legit.

I would say that this is technically a slight breech of data protection laws - but it's a pretty convenient service - especially since most ppl manning the phones don't speak native english so excess details make for a painful conversation - so please don't anyone complain to the data commissioner!


I would be interested to know if anyone knows if there is a loophole in the law in the case for example where someone doesn't pay. Can they record that number and blacklist it as Taxi companies do? If you requested to be taken off that list would comapny have to comply/??

Sully

I know of one local firm that does it and one large international firm that does it (take away pizzas). Iv never once been asked or told the information will be retained in any way. It never bothered me as it makes life easier.

johnnyskeleton

padser wrote:

I would say that this is technically a slight breech of data protection laws - but it's a pretty convenient service - especially since most ppl manning the phones don't speak native english so excess details make for a painful conversation - so please don't anyone complain to the data commissioner!

I suppose one problem is that if you ring up and give your number they reply and give out your name and address. So I could ring up for a pizza, give a random number and theoretically get personal information back from it. But I do think they should ask if the details should be kept on file, or if you want an account. I just find it a bit disturbing when I ring for a pizza (I only order pizza maybe twice a year) and they know who I am and if they have caller ID, they don't even ask any questions.

padser wrote:

I would be interested to know if anyone knows if there is a loophole in the law in the case for example where someone doesn't pay. Can they record that number and blacklist it as Taxi companies do? If you requested to be taken off that list would comapny have to comply/??

I would say that they can record those details because it is reasonable to do so for business purposes, and provided it is obtained and processed fairly there shouldn't be a problem. As for the request, I think you can only ask a data controller to remove you data if they are violating s.2 of the act (i.e. not acting fairly etc). The Irish Credit Bureau collects this type of information and I think it is reasonable that they do so.