Buying components

Ishindar

I have been using komplett for the last few years as they have had very competative prices. since last september any dealings ive had with them has been very badly handled by them. Last week i ordered the components for a new system, all items were in stock when i ordered. A week later they email me to say all the components are out of stock and some not back in stock until next month! looks like this company is going to the wall. Anyone know of any suitable alternative suppliers with competative prices & postage?

Ruu_Old

Have a chat to McKomplett on the Komplett forum and see if you can get answers first. You could try Dabs.ie.

papu

www.hardwareversand.de

they have excellent prices , even better than komplett , shipping is a little bit more and they only accept bank transfers but their a quality company

Ishindar

im not interested in dealing with komplett anymore, too many bad experiences and very poor service from them , ill check out dabs.ie thks

dazftw

Yea they really need to sort out there dates they do! I wont order anything unless its got over 10 in stock or if under ill email them to find out

pgleeson

I totally agree with ye that they gotta sort it out at komplett, plenty times over the past year they showed up an item in stock and then left me hanging for a few weeks waiting for new stock to arrive. I guess they don't have a good stock tracking system hooked into the website side of things :-(

They are certainly losing a lot of my business due to it - so I'd imagine its the same for others too.

Anti

OKay, back on topic before this turns to a flame war....

Dabs.ie are a good company. Even though they sent my last purchase to egypt... But they did refund me the whole price of delivery, so i can complain.
overclockers.co.uk should be avoided like the plague for many reasons. scan.co.uk i find great as they have some really rare stuff there, and the biggest rang ive seen. Its also alot easier to navigate then dabs.ie which is a complete mess. yoyotech.co.uk have some good offers too.

BlackWizard

I had the same issues as the OP with OcUK and Komplett. Komplett even sent my stuff to Germany a few months back.

Recently I ordered a case from Komplett and the components from OcUK. Ordered at the same time. Kompletts arrived 3 days later while OcUk still had some silly status messege like "in warehouse queue". After about 6 emails between myself and OcUk I discovered that two of my items where not in stock. They were then , upon knowing the issue, more than helpful to sort it out. I changed my order and they even refunded me a few euro.

I've worked with a few warehouse IT systems and really they are all the same. The businesses process are all similiar from one company to the next.

I think the old tradition of holding onto your order(and money) until the items come into stock needs to be changed. Noticifications of stock depletion needs to be made to the customer.

The other issue is not really easily solved. When you make your order out of office hours, or sometimes in hours, for that Graphics Card and there are only 2 in stock, you might not of gotten it. Why? Because two others before you put down their order first and the stock list wasn't updated. Some people think that the system should deduct the quantity of stock immediately upon purchase , but that causes a good few issues. But nothing is impossible and technology works for us right? Not us for it.

Anti

These companys needs to start using SAP. Live inventory stats. And its easilly implimented into any system.

Offalycool

I waited for over a week for Dabs.ie over my security status, I eventually cancelled the items. There is a thread here http://boards.ie/vbulletin/showthread.php?t=2055060340

As for Overclockers.co.uk, I ordered a 22’ widescreen in February. I eventually got it but they sent it to my home address instead of the student address I specified. As both my parents work there was nobody home to collect the item so the delivery man left it in a local shop, my mum was suppressed to get a message to collect an unknown item from the honest shopkeeper.

I phoned them about this and was told to be happy I received it. Naturally I was not entirely satisfied so I posted this on their product review and they promptly deleted my comment as well as about 30 mostly positive comments, and started again. The delivery cost was just shy of 50 Euro, and in fairness to the delivery man he had the wrong details from Overclockers, and was somewhat understandably desperate to avoid driving into the middle of nowhere the next day.

Whatever about it, the delivery details where there on my shopping log, and it is obvious where its destination was supposed to be, so it was not good value for money on Overclockers part.

Never had an issue with Komplett, but they are milking it.

Anti

Oh i can beat that

I ordered a x1950pro. Thing broke. Rma'd it. After 28 days heard nothing. Demanded money back after stating my staturtor rights, distance selling act and a few others. They said okay. So i sent them my new bank accoutn details. As my old bank was in the uk and closed. Guess what they did..... The stupid geebags paid the money to my uk account. So now i have ot fill out form's with the bank in the uk as they say they never got the money as the account has been closed. And overlcockers say it hasnt bounced back to them. So now im in contact with watchdog in the uk and the small claims court in the uk.

Beat that

Offalycool

Dumb ass's

L31mr0d

Ok enough of the flaming. I personally have had bad experiences with online shopping from various companies but in the majority of cases I accepted I was the exception rather than the rule. You aren't going to get people who received their items speaking out so fervently about how great the service was. Only the people who where dissatisfied are going to use this thread to vent so it will get very biased. The OP is asking for alternatives to Komplett, not reasons why he shouldn't shop there again.

I'm only going to recommend places i've personally bought from and had no problems, i'll sort them by value for money:
1. [url]www.adverts.ie:[/url] boards.ie's own classifieds, sold and bought many an item from there and haven't had a problem since. Great service and FREE

2. [url]www.ebay.ie:[/url] Generic items like graphics cards and PSU's can be bought a lot cheaper from the states using ebay. Although you'll wait longer and there is a lot more risk involved.

3. [url]www.hitide.ie:[/url] for watercooling and specialist items he's very good, and if you live in dublin, he's very easy to get to collect.

4. [url]www.dabs.ie:[/url] Cheap with fast shipping. Never had a problem with them.

5. [url]www.quietpc.com:[/url] good range of products if you are building a HTPC or just a quiet pc.

Aside from that, i'd recommend signing up to as many tech/computer/overclocking forums out there and becoming an active member. Most of these sites will have a forsale section and you can find some excellent deals buying computer parts 2nd hand from the states, or even in europe.

youcancallmeal

Its been at least a year since I ordered from Overclockers or Komplett.

Firstly its sad to see komplett has gone downhill so much. I've had many dealings with them over the last few years and have never had too many problems. I even RMA'd some ram which went smoothly enough. From what I've read here though I will definitely be looking elsewhere for my next build.

Despite numerous horror stories of Overclockers experiences I have never had a problem with them. They are expensive for delivery though.

Darwin

Another vote for dabs.ie and I'm going to add pixmania to the list. I've ordered plenty of items from them and never had a problem with delivery or lost orders etc.

BlackWizard

L31mr0d wrote:

but in the majority of cases I accepted I was the exception rather than the rule. You aren't going to get people who received their items speaking out so fervently about how great the service was.

This can't be understated, EVER.

Don't go jumping on the band wagon yet folks. The broadband section is the same. If you went with all the advice there you would still be on a 56k modem.

Offalycool

Very true, but we are paying for a service and in the few cases something goes wrong, the only leverage outside of legal red tape is the power to voice our personal experiences. If we don’t the number of unsatisfied customers will rise. I don’t purchase computer equipment on line very often, yet I have experienced some unacceptable service, and I will voice my objections if I feel I have been met with a less than enthusiastic response from any retailer.

Ishindar

thks for the info guys. that german site looks good, www.hardwareversand.de im going to try them out.

BlackWizard

Thats not the first time someone has posted up that German site. I was thinking about ordering a load of equipment from them too. But I just resisted the change

Is it dabs.ie that we can actually collect it from the Irish warehouse or is dabs a UK company?

papu

hardwareversand have great prices

another company id recommend is www.caseking.de

i ordered a scythe ninja a silenx ixtrema fan , and a fan controller

bank transfer went great , it got here with in 4 days , courier delivered into my school because he knew the secretary , thats what i call service XD

Anti

BlackWizard wrote:

Thats not the first time someone has posted up that German site. I was thinking about ordering a load of equipment from them too. But I just resisted the change

Is it dabs.ie that we can actually collect it from the Irish warehouse or is dabs a UK company?

That would be www.hitide.ie

DanGerMus

I dont think i can recommend hardwareversand.de enough, i just recieved an LG 22" Widescreen monitor. It was the best price around and it was delivered within a week of payment. Fantastic. It's so big and shiney makes me have to sit back farther from my desk...lol

SwampThing

happygandalf wrote:

I dont think i can recommend hardwareversand.de enough, i just recieved an LG 22" Widescreen monitor. It was the best price around and it was delivered within a week of payment. Fantastic. It's so big and shiney makes me have to sit back farther from my desk...lol

what model happy?

DanGerMus

L226WTQ-SF 2ms, it's lovely. Shame i had to post off my old mobo today am just waitin for new ds3p to come in from ocuk. I did get to use it for an hour or so though and it's a hellova nice imporvement on the 15" old yoke i had been stuck with since my 19" wouldnt work with my x1950pro. So wont get to play BF2142 on high res til next week . Maybe i should start my project thats due next week... lol

kazzer

hardwareversand.de only accept bank transfer, right? Is that not a bit risky?

awhir

happygandalf wrote:

L226WTQ-SF 2ms, it's lovely. Shame i had to post off my old mobo today am just waitin for new ds3p to come in from ocuk. I did get to use it for an hour or so though and it's a hellova nice imporvement on the 15" old yoke i had been stuck with since my 19" wouldnt work with my x1950pro. So wont get to play BF2142 on high res til next week . Maybe i should start my project thats due next week... lol

ahh ya shoulda got the dfi .

now in stock in ocuk and better ocing brd.

DanGerMus

I was lookin for it when you suggested it to me but couldnt find it. Plus now i see it's a lot more expensive too. I'll see how i get on with the ds3p when i fit my new apogee gt fingers crossed for 4ghz

Offalycool

kazzer wrote:

hardwareversand.de only accept bank transfer, right? Is that not a bit risky?

They check out

https://www.euro-label.com/euro-label/ControllerServlet;jsessionid=3649B2A376D49190B19842E4421034B0?lg=en&to=welcome&tc=language

papu

lol cash is risky , credit card is risky , bank transfer is fairly safe unless you post them ur details and tell them to withdraw the required amount :P

DanGerMus

Yeah bank transfer is no riskier than anything else. Accept maybe Credit cards do offer insurance. Anyway these guys check out i've used em successfully and will again.
I would say set yourself up with online banking with your bank makes things a lot easier than fillin out that long ass form in the bank.

Gadgetman496

Ishindar wrote:

thks for the info guys. that german site looks good, www.hardwareversand.de im going to try them out.

Does anyone have experience dealing with this company?
In particular does anyone know what exactly they mean by "Logistics Costs"

They have a shipping charge to Ireland of €20 plus Logistics charge.

How do you know the cost of the logistics for an order of let's say 10 items?

CarefulNow

gadgetman496 wrote:

Does anyone have experience dealing with this company?
In particular does anyone know what exactly they mean by "Logistics Costs"

They have a shipping charge to Ireland of €20 plus Logistics charge.

How do you know the cost of the logistics for an order of let's say 10 items?

It will cost €5.87 for 10 items. Just go through the order screens and it will tell you the price.

Offalycool

From Hardwareversand’s site

“Logistic costs in amount of 0,75% of the gross value of the goods indl. value tax coming along for deliveries within Germany and abroad.”

That’s 75 cent for every 100 Euro, excluding shipping.

Richard Dower

papu wrote:

hardwareversand have great prices

another company id recommend is www.caseking.de

i ordered a scythe ninja a silenx ixtrema fan , and a fan controller

bank transfer went great , it got here with in 4 days , courier delivered into my school because he knew the secretary , thats what i call service XD

Whats the postage like?...my iisue with German websites it s the postage. If they sent stuff by normal German postal service it would be great, but most use UPS or FexEX/TNT...which costs alot.

I asked alternate.de about a €14 fan and they wanted €25 for shipping :eek:

Richard Dower

kazzer wrote:

hardwareversand.de only accept bank transfer, right? Is that not a bit risky?

Nah, as long as you have the correct SWIFT/BIC code and IBAN..done money transfers before and all went ok. Also it's free...money transfers within the EU. If you send Sterling to the UK AIB charge €15 + OCUK demand you pay them £7 Sterling for what they claim is there bank charges??????

What?..OCUK sucks, i'll never use them again unless i can't find an item anywhere else.

kazzer

I was thinking more along the lines of sending them money, and then not receiving your stuff and having no comeback - unlike a credit card where you can chargeback. But their prices are too good and going to definitely use them now!

Ishindar

gadgetman496 wrote:

Does anyone have experience dealing with this company?
In particular does anyone know what exactly they mean by "Logistics Costs"

They have a shipping charge to Ireland of €20 plus Logistics charge.

How do you know the cost of the logistics for an order of let's say 10 items?

i just ordered about a grands worth of stuff and the total extra charges + postage were about 28e which is cheap imho

L31mr0d

happygandalf wrote:

L226WTQ-SF 2ms, it's lovely.

but... the site specs say that that monitor is 5ms?

far2gud

I bought components and monitor from hardwareversand and have no complaints. They provide a good service

On the otherhand the Asus Mainboard they shipped is faulty so I had to pay €34
the have it shipped back to them. I will be waiting up to three weeks for a replacement but will be reinbursed the postage cost.

Anyone know of any german stores that will take credit card as Im thinking of asking for a refund and buying the board elsewhere as it will be quicker.

papu

shipping from caseking to ireland was 13.90 , which is very resonable

Gadgetman496

papu wrote:

shipping from caseking to ireland was 13.90 , which is very resonable

Can their page be viewed in English?

papu

no sorry , but sticking the words into a decent translator usually brings up the jist of things

its all a bit how it sounds

cpu kuhler - cpu fans
lufter - fans
gehause- cases
netzteile - psu's
hdd zubheror - hdd accessory's
zubheror - acessory's
vga ram chip coolers
watercooling
specials
and new stock

Gadgetman496

papu wrote:

no sorry , but sticking the words into a decent translator usually brings up the jist of things

its all a bit how it sounds

cpu kuhler - cpu fans
lufter - fans
gehause- cases
netzteile - psu's
hdd zubheror - hdd accessory's
zubheror - acessory's
vga ram chip coolers
watercooling
specials
and new stock

Cheers papu.

DanGerMus

L31mr0d wrote:

but... the site specs say that that monitor is 5ms?

no it's 2ms thats what it says on the box. Actually i just noticed something, be careful of the specs on the site, the german versions are correct but the english ones are frequently not and seem to be copy and pasted from similar items. So when your checkin spec make sure you select the german flag.

try babelfish.altavista.com for translations.

Orion

I'm starting to regret buying from hardwareversand. I ordered on the 11th, the got payment on the 14th and they still haven't shipped. After 2 or 3 emails I got a reply last Wednesday saying they were waiting for the gfx card to come in to stock on Friday. It came in and they still haven't shipped. Every part has been in stock at various times over the last 2 weeks. I sent them a lengthy pissed off email yesterday morning - no response. Just tried to send them a fax but it's a premium rate line which is blocked in the pabx in work so I can't. Rang them from my mobile and couldn't get anyone who spoke English.

Unless they ship by Friday I'm demanding my money back and cancelling. At this stage I'd rather spend an extra 100-200 elsewhere for reliablility.

I'll let you know how I get on.