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Buying from Dell

  • 20-05-2007 4:12pm
    #1
    311
    Closed Accounts Posts: 5,332 ✭✭✭


    Hello ,I've been pricing up a new machine on Dell at the moment. And was wondering ,
    Have they changed much in the last few years ,with regards to service and build quality ?

    I've two machines from them at the moment ,only ever had trouble with one and a new drive was delivered the next day for it.

    I'm a bit concerned though ,that they don't look after customers like they use to . I've heard stories about their service centres are operated by people who speak half english.

    I was opting for the 3YR guarantee ,but only if it's a service thats of any use.

    Anyone shed any light ?


Comments

  • #2
    snappieT
    Registered Users, Registered Users 2 Posts: 3,357 ✭✭✭snappieT


    Yeah, their call centres are muck.
    That said, I've never come across a dell with a major hardware fault.
    Their machines are pretty cheap too.

    Don't go for the 3 year warranty, it's a waste of cash. Anything happens, call someone over to fix it. It'll work out cheaper.

    Don't do any upgrades, in particular RAM & Graphics Cards, they make a bomb on these, and you can fit them yourself with relative ease at a snip of the price. See http://www.komplett.ie for real prices.

    Care to post what machine you're after?


  • #3
    311
    Closed Accounts Posts: 5,332 ✭✭✭311


    snappieT wrote:

    Care to post what machine you're after?

    I was mainly looking at the Dimension 9200 ,2.1G ,2G Ram. 2x160GB raptors.
    Or getting a xps 210 and upgrading ,but the 9200 was working out cheaper.

    thanks for the reply.

    Brian.


  • #4
    byte
    Moderators, Regional North West Moderators Posts: 19,158 Mod ✭✭✭✭byte
    byte


    Komplett now do full PC's I noticed, might be worth a look. They offer 3 year warranty, not sure how good the warranty is though.


  • #5
    311
    Closed Accounts Posts: 5,332 ✭✭✭311


    The only reason I'd buy from Dell ,is they are the closest to home for service.
    But the thoughts of talking to a pcworld icon ,when I have trouble ,isn't good news.

    Even if the machine is a little dearer on komplett ,I would probably stand a better chance of diagnosing trouble with it myself.

    Unless someone can tell me dells service is great ,I suppose komplett are the best bet.


  • #6
    TerrorFirmer
    Closed Accounts Posts: 29,930 ✭✭✭✭TerrorFirmer


    Actually unless you're buying a gaming system there is absolutely no way you will beat Dell for value. Check out bargin alerts - core 2 duo machines with 1gb ram and 20" monitors for 600.

    Komplett would be good for either a gaming pc, or parts to upgrade a purchased Dell base unit.


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  • #7
    Borderfox
    Registered Users, Registered Users 2 Posts: 10,263 ✭✭✭✭Borderfox


    Sounds like a good spec, maybe watch out for their specials and if one comes along that is near to what you want then jump on it. Maybe look into 2 monitors, I use them a lot when editing.


  • #8
    311
    Closed Accounts Posts: 5,332 ✭✭✭311


    The dell deal looks good ,not sure how good the 20" ultrasharp monitor is good for photos.


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