Getting refunds from Paypal for no show ebay goods?

ruprect

I ordered 3 items on ebay from a seller who looked OK. €150 each on average. Now he has no items on sale and has got lots of recent negative feedback. Have emailed him looking for tracking numbers with no response. He is still registered on ebay business seller with 98% feedback abut 750 ratings, around since 2002 3 name changes.

I have notified paypal and have 20 days before going to an official dispute.

What happens in these cases? I have heard of paypal charging $25 per transaction or something. Can I go to my c/c company and just have them reverse the charges and feck paypal?

jor el

What's this about 20 days? You can escalate to a claim any time you like. Do it now since you've already tried contacting the seller. Paypal will then give the seller 15 days to respond and if he doesn't they'll refund your money if they can retrieve it from the sellers account.

In the case that they don't refund you in full, you can go to your CC provider and ask them to charge back to Paypal. Paypal claim that they don't allow this but it's actually out of their hands. They only say that to stop you from trying. Try the Paypal claim first, then go to CC if that fails.

Oryx

I got a refund from a non responsive seller, no problem. You open the dispute, then escalate it, and after a set time (as mentioned above, I dont rem how long it took) I got my money back in full.

ruprect

KtK wrote:

I got a refund from a non responsive seller, no problem. You open the dispute, then escalate it, and after a set time (as mentioned above, I dont rem how long it took) I got my money back in full.

Did you get all your money back? or did you have to pay a "fee" to paypal. My father was looking into some claim and he would have got back €10 but would have to pay €25 in fees!

Did the money come from the sellers account or do you know?

What's this about 20 days? You can escalate to a claim any time you like.

It just said you must do it within 20 days I think, I will do it today.

Try the Paypal claim first, then go to CC if that fails.

Grand I know people working in C/C and have got them to chargeback before no problems.

Oryx

I got all my money back, and I wasnt charged any fee. I assume the seller was charged back by paypal for it.

j4vier

gettin all the money back depends on a series of factors

it depends if the sellered had paypal protection( which doesnt mean that just because it accepts paypal, you are offered the protection, itmeans that he has a good feedback and used paypal for long enough u can be eligible for protection upto 500 euro)
and especially it has funds in his account

if he removed all the money and his account has 0,then ur not gonna get anything back and all paypal is gonna do is limit his account so he cant used it unless he puts money in to pay u back.

mickoneill30

I've had to do it a couple of times. One of the times the seller didn't have funds so Paypal only paid me about 30% of what I paid. I contact the bank to do a CC chargeback and they refunded me the remaining 70% no problems.

Vikings

Hi ruprect, if you want to find out if your transaction is covered for a full refund you can email in and ask or if you want to pm me the case number i can check it for you and let you know, might be a bit quicker than waiting for an answer to your email.

Generally when a claim is filed against a good seller they will do what they can themselves to solve the claim without it even needing to go to paypal which is why the claim should be your first step.

ruprect

Well I "won" the dispute and was "fully" refunded. So I am actually down €23.64 because of the way the paypal swindlers work. This happened to me before, but I only lost €5 since it was a lower cost item.

I bought an item in £, so paypal take a cut in currency, then I am refunded in £, but rather than credit my account in £ they give me € and so screw me on exchange rates again.

They can pick any exchange rate they choose so they could have taken 50% if they wanted.

I wish seller could offer items in several currencies, no way ebay would introduce this as they would lose a fortune giving up this cosy little scam.

mickoneill30

Sellers can. You can opt to sell your item in particular eBay sites. If you sell in eBay.com you sell in $, eBay.com.au AU$ etc. etc.

Vikings

ruprect wrote:

I bought an item in £, so paypal take a cut in currency, then I am refunded in £, but rather than credit my account in £ they give me € and so screw me on exchange rates again.

They can pick any exchange rate they choose so they could have taken 50% if they wanted

PayPal have to buy currency from banks just the same as other people do, on currency exchanges PayPal only take something like £0.20 the rest is up to the exchange rate at the time.

Oryx

IncredibleBulk wrote:

PayPal have to buy currency from banks just the same as other people do, on currency exchanges PayPal only take something like £0.20 the rest is up to the exchange rate at the time.

That said, a big organisation like paypal can certainly make money playing the rates. If theyre not, then someone there isnt doing their job.:rolleyes:

EyesOnly

[OFFTOPIC]

IncredibleBulk wrote:

PayPal have to buy currency from banks just the same as other people do, on currency exchanges PayPal only take something like £0.20 the rest is up to the exchange rate at the time.

if im reading what you said right, thats not right?, as all my transaction with them have been 2cent less than anywhere else. e.g my last one was sterling to Euro and got charged at 0.66 but the exchange rate was 0.68, so their making more than 0.20[/OFFTOPIC]

[ONTOPIC] arent they suppose to give a full refund with out the charges (if they do it right?) i got a refund before and the seller just clicked a "refund button"(which was in the own F.A.Q.this was awhile back mind) and i didnt get charged for it????

jor el

ruprect wrote:

Well I "won" the dispute and was "fully" refunded. So I am actually down €23.64 because of the way the paypal swindlers work. This happened to me before, but I only lost €5 since it was a lower cost item.

If you buy items and pay in Sterling, then the refund will also be in Sterling. If the original cost was £300, which converts to say €450, then on refund the exchange rates change and £300 is now only worth €430 then you're out €20 but it's out of Paypal's (or anyone else's) control. If the exchange rate went the other way then you'd be up money.

Paypal also can't refund Sterling to your account as your currency is Euro so they have to convert it.

ruprect

mickoneill30 wrote:

Sellers can. You can opt to sell your item in particular eBay sites. If you sell in eBay.com you sell in $, eBay.com.au AU$ etc. etc.

I meant I wish sellers could offer in various currencies, i.e. offer it a buy it now as £100 €150 or $200. And let it be up to the buyer to pick which they want, thereby avoiding conversion charges, allowing the seller take the hit. It is also easier to see exactly what you will be charged.

arent they suppose to give a full refund with out the charges (if they do it right?) i got a refund before and the seller just clicked a "refund button"(which was in the own F.A.Q.this was awhile back mind) and i didnt get charged for it????

If the seller had dealt in € I would have gotten it all back.

That said, a big organisation like paypal can certainly make money playing the rates. If theyre not, then someone there isnt doing their job

Course they do, I expect paypal do more business per day that a lot of countries national banks. Anybody have figures on what they trade? or what % of online purchases go through them?

If the exchange rate went the other way then you'd be up money.

It would have to go a lot the other way to cover their charges on each way. e.g. if sterling on XE.com was 70, I buy my item and return it, if I was refunded and on XE it was 69, I very much doubt I would make anything. That would be like going into a bank to buy and sell currency a month or so later, very few do that since the banks make so much.

Paypal also can't refund Sterling to your account as your currency is Euro so they have to convert it.

I dont believe that is true. I have sold stuff on ebay in US$, and had a both a $ and € balance in my account. I would always sell in US$ since most stuff I buy is in US$, and it did allow me to avoid the exchange charges. I emailed them the last time saying I would have preferred to have a £ balance in my account, if being refunded, rather than get the money back to my bank A/C so I could avoid charges in the future. They said it was not possible, I thought they would have preferred to have the money sitting there, with them getting interest.

Vikings

What Jor El has said above is true, PayPal provide a service for a fee, exchange rates are out of the control of PayPal but they are given the best possible rates at any given time.

If you are paying for an item by credit card then it will be coming from EUR as your credit card is in that currency, this means that if you are paying for an item in sterling the sterling must first be bought. If you get refunded then it must be refunded as EUR so the EUR is then bought back and this is where the fluctuations appear.

If you make balance payments - which you can do in any currency - you will be refunded in that currency however in order to first have funds in that currency you must have money in your PayPal account and in that specific currency.

@ EyesOnly: if you check the transaction you will see that the full amount was probably refunded to you but the exchange rate made the end amount a little less than the original. For example you paid for an item for £10 and received a refund of £10, it may have cost you €15 euro to pay for it and only get refunded €14, even though the refund was the same £10 you paid. It's all down to the exchange rate at the time.

ruprect

IncredibleBulk wrote:

What Jor El has said above is true, PayPal provide a service for a fee, exchange rates are out of the control of PayPal but they are given the best possible rates at any given time.

I have no doubt at all that paypal are making serious amounts of money on exchange rates. And I seriously doubt that when I pay for something in sterling that they always go out and buy sterling with my euros. As I said before I expect they are exchanging more money than most national banks. For every guy "buying" $ in euros there is another buying euros in $, so I expect they are only buying enough to cover themselves, and trading against their own users as much as they can. And fair play to them, they should. I just don't think the idea of them only making £0.20 on every transaction is believable.

If you make balance payments - which you can do in any currency - you will be refunded in that currency however in order to first have funds in that currency you must have money in your PayPal account and in that specific currency.

So could I have bought sterling into my paypal account and got it refunded as a balance without being screwed twice?

If you get refunded then it must be refunded as EUR so the EUR is then bought back and this is where the fluctuations appear.

If I could get a balance they could have refunded it as a £ balance to my paypal account. I am surprised they do not offer this, I would prefer it and paypal should too since they would make money on the money lying in my account, unless perhaps they are making a very tidy sum on the exchange rates which could well be the case.

Vikings

Oh yeah of course money would be made somewhere along the line by doing it, otherwise why do it at all? It is a business after all. The £0.20 i referred to is the charge by PayPal for changing currencies, the rest is up to the exchange rate.

As long as you have money in your PayPal account you can then convert that to any one of the currencies you want to hold funds in on your account. If you buy from ebay.com you are better off with a balance in $ whereas if you buy from ebay.co.uk you will be better off with a balance in £'s to reduce the amount of currency conversions you want to make.

kryan1

I am getting a refund from ebay, they pay to a maximum of £120, but they charge £15 for admin?????>>>><<<<
Now if you have bought off a guy with a shield beside the paypal symbol you are covered to a max of £500
Best of luck

jor el

So could I have bought sterling into my paypal account and got it refunded as a balance without being screwed twice?

Unfortunately no, Credit Card agencies wouldn't allow it. You can't put money from your card into your Paypal account just as you can't convert a credit card purchase into a cash refund.

If I could get a balance they could have refunded it as a £ balance to my paypal account. I am surprised they do not offer this, I would prefer it and paypal should too since they would make money on the money lying in my account, unless perhaps they are making a very tidy sum on the exchange rates which could well be the case.

Again, it's the credit card companies that won't allow this as it would bypass the fees and different interest rates they apply to cash advances.