Windows Live Messenger Problem

hamsterboy

Hi All
I use MSN live messenger a lot, and even have it on my phone. Thing is, when I log on via my phone and then after a while try to log in via my laptop, I keep getting the error pictured here



I click on Troubleshoot and this is the result



The only thing I can do to remedy this is re-install the Messenger client.
Any ideas what could be causing this anybody??

Cheers

aidan_walsh

Are you still logged in on the phone when you try to log in on the laptop? Are you usually able to log in on the laptop when you're not logged in on the phone?

hamsterboy

I'm able to log into MSN on my work computer while I'm logged in on my phone. It just automatically logs out on the phone and vice versa

aidan_walsh

Have you been able to use the laptop before though? Did you recently install or upgrade a firewall?

hamsterboy

I was able to log on with the laptop before and I may have upgraded my AVG firewall recently

aidan_walsh

Check your AVG firewall settings to make sure that Messenger is allowed to send packets out.

hamsterboy

Will try that aidan, let you know how I get on, cheers for the suggest

Urban Weigl

Looks like a firewall issue all right.

hamsterboy

It was guys. Sorted now. Should've looked at the firewall settings first.....D'oh!
Cheers Guys