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Emails not going through

  • 08-05-2007 11:41am
    #1
    workaccount
    Closed Accounts Posts: 2,460 ✭✭✭


    Hi,
    I have a user here and she has a problem where her emails are not going through to three customers. Two are from the same TLD .com.countryname but not the same domain and the other is just a .com.

    We run exchange here with a copperfasten mail firewall. I suspect thought that the problem must be happening at the other end. Am I right in suspecting this?

    What should I do about it?


Comments

  • #2
    AndrewMc
    Registered Users, Registered Users 2 Posts: 354 ✭✭AndrewMc


    workaccount wrote:
    Hi,
    I have a user here and she has a problem where her emails are not going through to three customers. Two are from the same TLD .com.countryname but not the same domain and the other is just a .com.

    We run exchange here with a copperfasten mail firewall. I suspect thought that the problem must be happening at the other end. Am I right in suspecting this?

    What should I do about it?

    What do your mail server logs say happened to them? Were the e-mails accepted by the recipient servers, or rejected? If they were rejected, did they say why?


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