All calls private - please help

Dundalk Daily

All my incoming calls are private including ones that shouldnt be. Its not my phone because I have swapped sim between phones. How can I get round this, obviously some setting is wrong with my provider. 087

Hal1

Ring your provider for support or check their webby.

krudler

just ring them they need to reset caller identification on your account,takes a few secs just ring from a different phone as youll need to turn your off/on for it to take effect,i do this a few times a day for people

Random

krudler wrote:

just ring them they need to reset caller identification on your account,takes a few secs just ring from a different phone as youll need to turn your off/on for it to take effect,i do this a few times a day for people

Make sure you mention it's the incoming caller display.

Urban Weigl

The same thing happened to my dad, who is with O2. A quick call to O2 got it sorted, turned out the account had lost some settings somehow and was no longer provisioned correctly.

Unlike 3, who don't seem to be able to do anything in situations like that, O2 were able to get it sorted within 60 seconds. Literally.

Sam Vimes

Urban Weigl wrote:

The same thing happened to my dad, who is with O2. A quick call to O2 got it sorted, turned out the account had lost some settings somehow and was no longer provisioned correctly.

Unlike 3, who don't seem to be able to do anything in situations like that, O2 were able to get it sorted within 60 seconds. Literally.

and that's why they win the award for customer care every year. unlike metewor and 3 their training program consists of more than the correct way to say "sorry i can't help you"

krudler

theres constant training going on there,course not every single agent knows everything about any problem but as long as people are willing to hold or be called back we'll try get the problem sorted,some people have no patience though you tell them you need to put them on hold for a minute or two so you can ring the tech support guys and they act like you're never going to come back,the amount of people ive had hang up on me because they were on hold for literally 45 seconds,as if agent have one big magic button on their desks that says "fix problem now!" written on it, although i have friends who rang chorus and were left on hold for 30 minutes before someone came back and said "no nothing we can do sorry"

Wishbone Ash

krudler wrote:

theres constant training going on there,course not every single agent knows everything about any problem but as long as people are willing to hold or be called back we'll try get the problem sorted,some people have no patience though you tell them you need to put them on hold for a minute or two so you can ring the tech support guys and they act like you're never going to come back,the amount of people ive had hang up on me because they were on hold for literally 45 seconds,as if agent have one big magic button on their desks that says "fix problem now!" written on it, although i have friends who rang chorus and were left on hold for 30 minutes before someone came back and said "no nothing we can do sorry"

If you answer/deal with telephone calls in the same way that you write posts, then I can see where Commander Vimes is coming from!

What about paragraphs, spaces, upper case when appropriate, better sentence structure etc.?

Dundalk Daily

can my problem not be sorted by putting in some code, its a company phone and i will prob have to get a dozen people to give passwords and their grannies maiden name etc all to sort out this simple issue.

Sam Vimes

You wont if your one of the registered people. Company accounts would never get anything done if it required authorisation from everyone on the account.

Dundalk Daily

Well Commander Vimes I actually tried to get a change made to a service on a seperate phone last week and voda demanded to talk to purchasing person.

Anyway I gave them a call and it was sorted pronto, thanks guys.

Random

Dundalk Daily wrote:

Well Commander Vimes I actually tried to get a change made to a service on a seperate phone last week and voda demanded to talk to purchasing person.

Anyway I gave them a call and it was sorted pronto, thanks guys.

If you're not allowed to do stuff on the account, you're not allowed. This is how the person who runs your business phones set it up. Not much point blaming Vodafone.