Film ruined by Fuji store in Blackrock Shopping Centre

Dimy

I was so mad today when I went to the Fuji store in Blackrock shopping centre to pick up my last roll of film with shots from Amsterdam that I took last week.

The machine they used had ruined my film and nothing could be developed and printed :mad:

It's my 2nd negative experience with this specific store as previously they had cropped some of my digital images that I already framed to fit 15x10 perfectly, leaving me with pictures with chopped off heads and other body parts from the subjects in the pictures (they reprinted those for free though when I mentioned it).

They gave me two single-use camera's and free development/print vouchers as a compromise, but I'm really sad I lost those pictures as I know at least a few of them were pretty good. It were also the last pictures of my honeymoon so have emotional value as well for me.

Fenster

Ouch

rymus

I wouldnt have taken their 'compromise'. Two disposable cameras and a free dev that they'll probably make a balls of anyway is poor consolation for ruining a roll of holiday film.

Could have been another case for a letter to Fuji Ireland, maybe not so much now as you took the stuff they offered you. Bah, either way, write a letter. Seems Fuji labs are getting a bad time of it lately. Can't be a coincidence, maybe the labs aren't being serviced as routinely as they should be

Rojo

BENT!! I'd go eppo. Was the film you handed in from disposables?

Calina

sounds more like a training issue to me...

Dimy

Rojo wrote:

BENT!! I'd go eppo. Was the film you handed in from disposables?

No they came from my fathers Fujica SLR that I borrowed.

...maybe they ruined it because I used Kodak film! ;-)

CrowdedHouse

Why didn't they give you two proper rolls of film.Disposables are Sh**te.

I don't shoot much neg film but the few rolls I have were never done properly in pharmacies or mini labs.Scratches,fingerprints,crazy cropping are the norm.

They really screwed up yours though Dimy.

I presume all that these so called Fuji shops means is that they bought/rented the machine from Fuji and get their supplies from them.

I recommend dlab7.com

Dimy

CrowdedHouse wrote:

Why didn't they give you two proper rolls of film.Disposables are Sh**te.

I don't shoot much neg film but the few rolls I have were never done properly in pharmacies or mini labs.Scratches,fingerprints,crazy cropping are the norm.

They really screwed up yours though Dimy.

I presume all that these so called Fuji shops means is that they bought/rented the machine from Fuji and get their supplies from them.

I recommend dlab7.com

Ah they actually offered me film rolls but as I don't own a film-camera they're useless to me... I used the roll in a borrowed camera from my father, as my father is living the netherlands i don't have access to his camera here.

DotOrg

rymus wrote:

Seems Fuji labs are getting a bad time of it lately. Can't be a coincidence, maybe the labs aren't being serviced as routinely as they should be

fuji have NO control over training or servicing in any labs that use fuji branding. NONE!

DotOrg

Dimy wrote:

previously they had cropped some of my digital images that I already framed to fit 15x10 perfectly, leaving me with pictures with chopped off heads and other body parts from the subjects in the pictures

had you selected the images yourself on the kiosks and selected the option of what would be cropped or not?

rymus

DotOrg wrote:

fuji have NO control over training or servicing in any labs that use fuji branding. NONE!

Jaysus.. that's very worrying that they'd lend their name to a service then not maintain some quality control over it. I thought they'd be like franchises.

DotOrg

rymus wrote:

I thought they'd be like franchises.

nothing of the sort.

it's like say, Kellogs Cornflakes, any shop can stock them and can sell them in any condition they want, whether that be on silver shiny shelves with helpful shop assistants or in dingy backstreets where the shop assistant just pissed on the box before selling it to you. kellogs have no control

all the shops with fuji branding are independant stores who use fuji equipment and film because they offer good prices low-maintenance machines and have good delivery times with chemicals and paper

yes, fuji want to build a good brand and do things like advertise fuji branded shops but only in an effort to make shop owners think that if they buy a fuji minilab they'll get lots more customers than if they buy a photolab off a company like noritsu

that they'd lend their name

they don't lend, they sell their name. note the subtle difference

daenis

Moral of the story:

Go to a lab that has an AGFA machine.

Never had problems like the ones reported about fuji machines on any AGFA labs I've worked on.;)

Rojo

Dimy wrote:

Ah they actually offered me film rolls but as I don't own a film-camera they're useless to me... I used the roll in a borrowed camera from my father, as my father is living the netherlands i don't have access to his camera here.

I see... I still think it's a bit ridiculous giving you disposables though..

DotOrg

daenis wrote:

Moral of the story:
Go to a lab that has an AGFA machine.
Never had problems like the ones reported about fuji machines on any AGFA labs I've worked on.;)

not really the moral of the story. what i'm saying is that every fuji lab is different so just because one is terrible, doesn't mean others will be.

before you go in and process a film anywhere ask them some questions to see how much they know, if they seem like idiots, don't use them

pete4130

I used to work in that store in Blackrock about 6 years ago. Stuff like this always happens in almost all photolabs to tell the truth. The processing of your negs is all automated in a machine, you feed the film into it and it pops out the other end about 12-15 mins later processed and dried. The only way this end of the processing can get screwed up is if the machine hadn't been cleaned or the chemicals changed as often as it should be. This would affect every roll going through the machine though. I'll admit that Blackrock Fuji were pretty good at keeping their machines clean when I was there.

There is a twin check system when you drop a roll in too. They put a sticker on the lead of your film and a corresponding one on the bag they originally put the canister in so they can keep track of which film goes with the right bag. On occasions a roll would inevitably get lost in the store when it got really busy. Rather than telling the customer we'd lost their film, we'd run an unexposed roll through the machine (making sure it was the same film type of course) and tell the customer there was nothing on the roll.

Sometimes some rolls of film are just bad too, so maybe thats what happened. Were the negs you got back totally blank or was there some sort of image on them?

ThOnda

DotOrg wrote:

not really the moral of the story. what i'm saying is that every fuji lab is different so just because one is terrible, doesn't mean others will be.

Well, I must disagree with you :-(

sternn

ThOnda wrote:

Well, I must disagree with you :-(

I have to disagree with you!

Ok i havn't been completely honest....my dad owns and runs three fujifilm shops. They are in dalkey, shankill, and bray. I have worked in them each summer for the last 3 years.
We rarely have any people complaining of anything. Sometimes we get to a very busy stage when orders aren't ready on time...but rarely make mistakes.
It is a business which you must be interested in to work in. Each roll of film is checked, colours adjusted, printed and priced. Some shops do not adjust the photographs, and just press the "auto print" button and goes away from the machine and lets them print it.
Not every shop has faults. However, there is of course human error, which cannot be eliminated. Nobody is perfect!! If any of you have been to any of these shops, please let me know what you think.

311

It sounds like them particular shops think ,if they cheese people off that shoot film,they will only have to deal with people with memory cards.

I'd say Fuji Ireland wouldn't be too happy ,if they thought people would stop using their film.

Oriel

Digital, anyone?

Dimy

sinecurea wrote:

Digital, anyone?

thx for rubbing that in :mad: :rolleyes: