am i entitled for refund?

yangzhao

I bought a Sony disman Thursday a few weeks ago at the cost of 130E
When I brought it home and charged the battery, I surprisingly found out there was no backlight on the remote control of the disman.
I couldn’t not say that the sales person mislead me because when I was in the store, there was no power in the display disman. But I was not showed or informed that there was no backlight.

As going to France the very next day, I didn’t bring the disman back to the shop until the next Wednesday. My request of refund was turned down by the sales person and the manager of the store.


I was wondering, as I was not informed about the backlight when purchasing, if I am entitled for a refund?

Thank you.

smartblaa

The goods aren't faulty .
Unless the store has there own specific refund policy (eg. argos 16-day moneyback), then unfortunately you have no right for a refund...unless the product was advertised to you as being different to what it is.

Basicly, it is at the discretion of the store, so if they say no ..then
that's it.

mcaul

I doubt it.

Is there noramlly a back light on the r/c? - Does the box say so or any advertising?

If not, then there is no fault with the product and therefore no refund or exchange is warranted.

vms7ply9t6dw4b

Not a chance, you should have checked or asked before you bought it.