If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Sky Customer support is now officially a shambles

mrliffey · 2007-05-01 10:19:06

Just rang sky. It seems they've outsourced their customer services Dept. to India. Nightmare stuff! I couldn't understand the agent, the agent couldn't understand me. they could find my details even after having to call out me address numerous times using phonetic alphabet. I called back a number of times with same result.…

01-05-2007 10:19am

#1

mrliffey

Closed Accounts Posts: 30 ✭

Join Date: April 2004

Posts: 15

Just rang sky. It seems they've outsourced their customer services Dept. to India. Nightmare stuff! I couldn't understand the agent, the agent couldn't understand me. they could find my details even after having to call out me address numerous times using phonetic alphabet. I called back a number of times with same result. It's so stressful.
I believe this kind of thing is known as " The race to the bottom"

0

Comments

#2 01-05-2007 11:06am

Mossy Monk

Closed Accounts Posts: 28,128 ✭✭✭✭

Join Date: May 2001

Posts: 27559

Sky have outsourced for years. This is nothing new. I always found the Scottish center hard to understand also.

0
#3 01-05-2007 6:50pm

steveon

Registered Users, Registered Users 2 Posts: 3,905 ✭✭✭

Join Date: August 2001

Posts: 3844

Roll on the New cork call centre boy...cant wait like

0