Sky install telephone line

kco3d

Hi,

Am getting Sky installed next week and was wondering whos responsibility it is to have a telephone line available where the digibox will be? Will the engineer look after this?

Reason I ask is that it looks like it will be a big job to get a phone line to the back of the box. The only eircom connection from outside is in kitchen, digibox in sitting room.....

Tony

The engineer will have the equipment to do that but you may be charged extra for the labour involved

mustang68

If its not for multiroom you could just run in an extension line when he is there for the set up and If you want to order movies/games or whatever. The box will work without a phone line, and you can drag it in if you need it.

steveon

If its not sky plus or Sky HD, you can pay for a manual activation fee, and therefore wont need any phoneline at all...

kaizersoze

If it's a free install and free equipment then the box must be connected to a working phoneline at all times for the 1st 12 months. That's according to the contract I received from Sky today. They're installing tomorrow.

True, it will work fine without being connected but it also "phones home" at regular intervals. Friends of mine have got letters from Sky telling them that it's not connected and they're in breach of contract. Don't know what happens if you continue to keep it disconnected though.

watty

You get charged the difference between free and full price.

After a year you can disconnect.

kmurph

kaizersoze wrote:

If it's a free install and free equipment then the box must be connected to a working phoneline at all times for the 1st 12 months. That's according to the contract I received from Sky today. They're installing tomorrow.

True, it will work fine without being connected but it also "phones home" at regular intervals. Friends of mine have got letters from Sky telling them that it's not connected and they're in breach of contract. Don't know what happens if you continue to keep it disconnected though.

Only if it's Sky+ or Multiroom. If not, you can pay an extra fee not to have a phone line connected. This is what I did last year for my standard Sky install and I've never had any problems since. The fee was about €35 or so.

mustang68

Its the same old Sky mess again, i got the install with no phone line, payed 35 for that (!), then got a sky HD box, rung Sky to get it set up and they said I couldn't, as I had no phone. Borrowed a phone (don't ask, it involved a lot of cables!), rung sky again and the next guy just set it up, no phone line required!!

Who in there right mind in a new house gets a 'fixed' line anymore?? i believe the figure is now well under 50%, I think Sky are beginning to change, but not very fast.

kaizersoze

kmurph wrote:

Only if it's Sky+ or Multiroom. If not, you can pay an extra fee not to have a phone line connected. This is what I did last year for my standard Sky install and I've never had any problems since. The fee was about €35 or so.

Well that's kinda what I said,

If it's a free install and free equipment then the box must be connected to a working phoneline at all times for the 1st 12 months.

steveon

As I said you can pay for a manual Connection activation which is €37.50 at present and this means you do not have to have it connected to a telephone at any time.

Also standard installation to a telephone is only free if the nearest telephone point is less than 5metres away as far as I know.

Sky can be annoying when it comes to installation of Sky HD and Skyplus insisting that a callback is done prior to them activating the plus features. You can run a cable and disconnect it, but this can lead to problems later on down the line particularly if you opt for multiroom at a later stage.

Thankfully in some new housing developments there is a telephone point ran to where the main tv is which is great a shame it isn't always the case .

kco3d

Nice one, "Also standard installation to a telephone is only free if the nearest telephone point is less than 5metres away as far as I know."

Thats the piece of info I was after....Rang sky to ask them the story. Only phone point is in kitchen so they say the engineer will run a cable from there along the skirting board through the hall and into the sitting room which the wife isnt happy about.

Have a chorus box at the tv so may try to fish a telephone line down that from outside

steveon

If U intend running a telephone cable outdoors Id suggest running an external cat5 cable instead, or simply paying for the manual charge instead unless its a sky plus or hd box its the easier and simpler in my option..

Best of luck with it,
Steve