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360 acting up (Q for gameshop workers)

Vyse · 2007-04-13 13:44:32

Right, I've had my 360 since launch day and had no problems until I bought Crackdown. First time I put it in it didn't load. Second time it did. Fine. After that I had to keep putting it in/ ejecting between 15-30 times to get it to work (kep getting the message "Unplayable Disc" or "Open Tray"). I figured this was just…

13-04-2007 1:44pm

#1

Vyse

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Right, I've had my 360 since launch day and had no problems until I bought Crackdown. First time I put it in it didn't load. Second time it did. Fine. After that I had to keep putting it in/ ejecting between 15-30 times to get it to work (kep getting the message "Unplayable Disc" or "Open Tray").

I figured this was just down to the crackdown disc and I could live with it. However, just bought VT3 and TR: Legend and it's the same bloody thing. All my old games work no problem so I really can't figure out the problem.

Rang the support line and they are basically looking for the €100+ to get it repaired which I'm not going to fork out. In the process they managed to de-activate my Xbox Live account (on which I still had 4+ months left).

All in all not a good experience. My brother bought a 360 recently so I was thinking of using his receipt and bringing it back for a replacement. I know there are a lot of guys here that work in shops so could you tell me if it would work? Otherwise I'm going to get a PS3 and be finished with my Xbox.

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#2 13-04-2007 2:00pm

koneko

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That's very very iffy.

Besides, I doubt you need to resort to anything like that, can't you just quote some consumer laws to get them to repair your 360? Aren't we supposed to be covered for a few years because of Irish consumer laws (and probably EU ones too).

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#3 13-04-2007 2:17pm

Vyse

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Couldn't be bothered trying to convince them to repair it for free, I shouldn't have to. As a gamer that buys well over 20 games a year they are the ones who lose out on my business. It's not a case of not having the money to pay them it's more a matter of principal.

I guess I'll keep it as is and use it only for the must have games i.e. Mass Effect, Bioshock etc. Any cross platform games I'll get on the PS3.

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#4 13-04-2007 2:22pm

eoin2nc

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I recently had trouble with my laucnh system, and MS tried to get me to pay 140 to repair it. So I rang up the Office of Director of Consumer Affiars and they siad it was covered for 6 years under Irish law, and that i should bring it back to the shop were it got it and get it replaced or repaired. So I went into Gmestop, quoted the law, showed them my receipt and left with a brand new 360. Happy days!

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#5 13-04-2007 2:30pm

anto1208

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Out of the 3 of us that got 360's 2 died !!

2 of us have now changed to Playstation so its microsofts loss really , allthough they did fix or replace the broken ones for free

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#6 13-04-2007 2:39pm

Zapp Brannigan

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Vyse bringin your bros receipt will work fine. I work in a game shop and I'd replace it no problem as long as a receipt is present (we have no way of proving it isnt your receipt)

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#7 13-04-2007 2:42pm

Vyse

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Cheers Slurms. I was waiting for yourself or ProjectMayhem to reply. I did the same thing years ago with a Dreamcast;)

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#8 13-04-2007 10:17pm

Zapp Brannigan

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Yeah no probs dude, glad to help!

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#9 14-04-2007 10:31am

NiSmO

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This post has been deleted.

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#10 14-04-2007 4:44pm

RobertFoster

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NiSmO wrote:

This post has been deleted.

Xtravision aren't very nice when it comes to returning electronics. They limit the return period to 30 days or something and stick to it rigorously. There's been a few threads here and on the Consumer Issues forum about them not allowing the return of faulty 360's/MP3 players.

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