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sky to invest in irish customer call centre

  • 30-03-2007 3:36pm
    #1
    channelsurfer
    Closed Accounts Posts: 742 ✭✭✭


    according to rte.ie/business sky are to create 100 jobs via a deal with another company specifically to cater for their irish customers. sounds good no more dealing with indian call centers.

    http://www.rte.ie/business/2007/0330/jobs.html


Comments

  • #2
    steveon
    Registered Users, Registered Users 2 Posts: 3,905 ✭✭✭steveon


    Thank gawd for that I might finally be able to understand what the people on the other end of the line are talking about...

    Cheer's for that.
    Steve


  • #3
    brightspark
    Registered Users, Registered Users 2 Posts: 2,637 ✭✭✭brightspark


    Thank gawd for that I might finally be able to understand what the people on the other end of the line are talking about...

    Are you sure they're setting it up in CORK!

    :) Only joking


  • #4
    Tony
    Registered Users, Registered Users 2 Posts: 11,341 ✭✭✭✭Tony


    channelsurfer wrote:
    sounds good no more dealing with indian call centers.

    http://www.rte.ie/business/2007/0330/jobs.html

    The call centre is in Scotland not India

    Desktop PC Boards discount code on https://www.satellite.ie/ is boards.ie



  • #5
    Mossy Monk
    Closed Accounts Posts: 28,128 ✭✭✭✭Mossy Monk


    They must outsource. When I was a Sky customer I got through to India a bunch of times.


  • #6
    robert muldoon
    Registered Users, Registered Users 2 Posts: 728 ✭✭✭robert muldoon


    It was always Scotland with me and they were hard to understand at times


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  • #7
    Foggy43
    Registered Users, Registered Users 2 Posts: 1,321 ✭✭✭Foggy43


    I think it is in Scotland and another Scottish Call Centre company RHL, does some work for Sky. The person in the call centre can be of any nationallity.

    I think Sky use foreign Call Centres to sell it products. The best way to put it is you call Sky you talk to someone in Scotland. They call you and it could come from anywhere on the planet.


  • #8
    L1011
    Registered Users, Registered Users 2 Posts: 71,184 ✭✭✭✭L1011


    Sky have small call centres in India and England, and huge ones in Scotland. The "important" stuff (cancellations, regrades, inbound sales calls, etc) are all done in Scotland and have been since day 1 in 1989.


  • #9
    kbell
    Registered Users, Registered Users 2 Posts: 1,249 ✭✭✭kbell


    Will this call centre cater for installers enquiries as well??


  • #10
    cor
    Registered Users, Registered Users 2 Posts: 77 ✭✭cor


    I phoned Sky a short while ago. I got through straight away! Spoke to a guy who sounded Indian and I got sorted out. Didn't sound like the usual Sky call centre with all the Scottish voices in the background.


  • #11
    Skyuser
    Closed Accounts Posts: 1,680 ✭✭✭Skyuser


    I think i'd prefer the Scottish accent rather than the Cork accent. Could they not have picked a decent county.


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  • #12
    bigpaddy2004
    Registered Users, Registered Users 2 Posts: 1,078 ✭✭✭bigpaddy2004


    It will be even harder understand them Cork lads & lassies :-) Only Joking!


  • #13
    Leesider
    Closed Accounts Posts: 194 ✭✭Leesider


    Now, now. Stick to the topic!
    Moderators - intervene, please.:)


  • #14
    brightspark
    Registered Users, Registered Users 2 Posts: 2,637 ✭✭✭brightspark


    Sorry Leesider,

    I couldn't understand your last post could you say it again?

    :)


  • #15
    bigpaddy2004
    Registered Users, Registered Users 2 Posts: 1,078 ✭✭✭bigpaddy2004


    LMFAO!! Good one!!
    brightspark wrote:
    Sorry Leesider,

    I couldn't understand your last post could you say it again?

    :)


  • #16
    byte
    Moderators, Regional North West Moderators Posts: 19,158 Mod ✭✭✭✭byte
    byte


    kbell wrote:
    Will this call centre cater for installers enquiries as well??
    Good question. I don't personally have an issue understanding the Scottish accent.


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