Sky multiroom and phone line dialing error

dak

I received a letter from sky saying that the 2 boxes were not ringing in and I would be charged full rate for multiroom if it wasn't sorted in 4 weeks. I have had wireless telephone extensions attached to both boxes since installion. When I go to the telephone settings and put in 142 the box dials out but I get an error message the " dial prefix not updated " . The telephone connection to the box is active and working. The sky box can see the connection. I hardwired it using a long telephone led and the box dialed in ok.
I have broadband and have filters on each socket. Anyone any ideas what causes this problem and how to get round it ?

ambman

i just got a letter from them today. same thing. even though when i got my boxes i spent about 6 hours in total on the phone with them trying to pair up the cards and to make sure both boxes were connected to same line. now they send me another poxy letter. sick to the teeth of them. i am going to ring them tommorow and tell them if they are not happy they are connected to the same line to send out an engineer and let him solve the problem. i suggest you do the same

steveon

I have come across the same problem, and there are usually a few things that can cause ur problem, the first being if the jack u are taking a connection from is over 50metres away.

Secondly if the units are on a different mains system in the house, however the lite on the unit normally goes red if this is the case.

Thirdly on most there is a small switch which has a c and an s on it, make sure this is on the c option for computer etc.

Fourthly isdn networks have caused me problems.

Other things I've found giving problems are how the main unit is plugged in, i.e. is it connected to another unit..

I hope to come up with a solution to this myself as I use these units on a regular basis....u can also change the dialing type to pulse and entering the 142 or 9142 if u need to press 9 to get an outside line.

Regards,
Steve

dak

Hi . The units I use are " One for all" wireless tel extension units . I got them from a crowd called send-it .com. I went back in and looked at the technical specs on this product from the manufacturer. The problem seems to be that they are for analogue line use only and once you have ISDN or ASDL even with filters they don't work! See extract from one for all FAQ page

http://www.oneforall-int.com/index.html?pag=50&faqitem=63


Frequently asked questions


Can the Wireless Phone Line Extender handle ISDN, ADSL or broad band/Cable modem?

No, the product works with analogue phone signal only. Even when the line may be analogue (Filter/Splitter), the use of ISDN or ADSL will “digitalise” the signal.


What a waste of 100stg ( I got 2- one for each box". I didn't see the not suitable for ASDL on the send-it website at the time. I just saw suitable for SKY set -up boxes . BE WARNED !!

byte

Hmm, thanks for the heads-up. It will be good to know in the future.

watty

Thats just Flim Flam. They are just poor quality. A Good DECT base station will work with any line, though for actual VOIP/ATA, Fax/Modem/Sky may not work. A properly impemented DECT Bases and remote adaptor as well as or instead of DECT handset will work.

dak

watty wrote:

Thats just Flim Flam. They are just poor quality. A Good DECT base station will work with any line, though for actual VOIP/ATA, Fax/Modem/Sky may not work. A properly impemented DECT Bases and remote adaptor as well as or instead of DECT handset will work.

It works fine as a phone line - my point is that "all for one SV 1550 " extender doesn't support asdl ( they say it themselves - It will not support ASDL ) - What is flim flam about that . Otherwise the quality is fine as a ordinary phone line extender.

watty

It can't PASS ADSL. But it will work as an ordinary phone extender. If it works with an ordinary phone then something else is wrong.

If you have LLU with an ATA at exchange, then a Modem or Fax may not work. If you have ordinary ADSL (no LLU), then if the ordinary phone works on the extender, the SkyDigibox will too, unless the DECT signal is poor and sound is "breaking up".

Of course it doesn't "support ADSL or ISDN" over its own connection. It will "support" an analogue Modem upto 38K.

dak

watty wrote:

It can't PASS ADSL. But it will work as an ordinary phone extender. If it works with an ordinary phone then something else is wrong.

If you have LLU with an ATA at exchange, then a Modem or Fax may not work. If you have ordinary ADSL (no LLU), then if the ordinary phone works on the extender, the SkyDigibox will too, unless the DECT signal is poor and sound is "breaking up".

Of course it doesn't "support ADSL or ISDN" over its own connection. It will "support" an analogue Modem upto 38K.

It does work as a ordinary phone extender and the line is clear - seem a pretty ok signal .. The Sky digibox can see the phone line connection (If I disconnect it advises no phone connected) .I think I have ordinary ASDL ( BT 1mb connection Portmarnock area). The distance from the skybox to the base is ony about 30 feet. The extender is supposed to have 50m max range. I've tried additional filters setting etc but no joy . Any alternative suggestions ?

lucernarian

This might help:

Try to dial out from the sky box with the wireless phone line sender. When you are about to dial out, get another phone which is plugged in by wire to another phone socket and lift up the handset. Then let the sky box dial out, and see what happens. You'll hear if all the numbers are dialed and if you get a response from the dialup server etc.

Use the secrecy button while doing this to prevent any interference from background noise.

If the 142 is causing the problem, you could dial the 142 by the phone just before the digibox dials out the ordinary number, without the 142 prefix.

Another problem could be that the exchange takes up to 6 seconds, when dialing a national number with the 142 prefix, to get a ringing tone. This delay in getting that tone may be causing problems.

Must 142 be used for digiboxes on caller-ID withheld lines?

jos1720

Hi, I am moving into a development controlled by Magnet, but want to get in sky...I am not allowed put up a sat dish though....

I have found an alternative to a sat dish called "Cubsat" which is basically a dish hidden in ABS plastic...

Could someone please tell me what frequency Sky is broadcast over in Ireland as I neesd to determine if this "Cubsat" will be able to pick up the Sky Signal...

Below is the spec of the Cubsat:

- Input Frequency: 12.2 to 12.7 GHz
- Output Frequency: 950 to 1450 MHz
- Noise Figure: 1.1 dB, Max
- Gain: 50 to 62 dB
- Gain Flatness: 5.0 P-P Max., +- 0.5 dB, Max. /24MHz
- Gain out: 78 dB
- All effect, included temperature: -100 dBc @ 100 KHz -120 dBc @ 1 MHz
- Output connector: F- Type, 75 Ohm
- Polarization Selection: Circular
- Supply Current: 200 mA, Max., 11.5 to 24 volts
- Operating Temperature: - 30 F to + 125 F
- Storage Temperature: - 30 F to + 125 F
- Connection: F connector
- Weight: 9.30 Lbs
- Material: ABS plastic
- Reflector: Polycarbonate cover with evaporated metal and Paint in grey




Any help or advice would be greatly appreciated.

Thanks,

Johnny

lucernarian

Heya, this thread is dealing with an unrelated issue. You'd be better off creating a new thread in the satellite forum with your query. You'll get replies that way I'm sure.

watty

jos1720 wrote:

Hi, I am moving into a development controlled by Magnet, but want to get in sky...I am not allowed put up a sat dish though....

You probably are allowed, subject to County Council planning restrictions. Just because the lease says something and you sign, doesn't make it legal.

There are plenty of concealed dish things. Main issue is dish Size, You need 50cm in East coast and 60cm in West coast approx.

steveon

Is there any way of putting in a pause on how the digibox dials into the remote server? The reason I'm curious about this is this I had similar problems years ago when using computers on dial-up modems where u often had to put in a "comma" to get a delay particularly when having to press a 9 to get an outside line e.g.

9, 1890 418288

Only major time I ever have problems with the one for all units have been on isdn lines?

Thanks in advance,
Steve

ethernet

steveon wrote:

Is there any way of putting in a pause on how the digibox dials into the remote server? The reason I'm curious about this is this I had similar problems years ago when using computers on dial-up modems where u often had to put in a "comma" to get a delay particularly when having to press a 9 to get an outside line e.g.

9, 1890 418288

Only major time I ever have problems with the one for all units have been on isdn lines?

Thanks in advance,
Steve

If you need to enter any numbers to get an outside line, you can tell your digibox what number to dial beforehand. In your own example, 9 1890 ...

1. Enter Services
2. Following key sequence using remote: 4 0 1 and then Select
3. Telephone Settings
4. Edit Dialling Prefix
5. Save settings and exit

steveon

Thanks Ethernet, I'm fully aware of how to change the number dialed but I'm trying to figure out is there any logical reason why wireless phone adapters sometimes fail when doing callbacks on Sky boxes.

byte

I had rang Sky before to see if it was at all possible to add pauses, and was told that it wasn't. Bit of an oversight I reckon.

steveon

Definitely an oversight in my opinion Byte, another thing that annoys me is that they only come with one phone line in the pack when 90% of the time you need two.

Also just read that you should use 4cores cabling when using.

I wonder if you were to shut down a few things around the house would it help??

watty

In UK, but not in Ireland. Here you only want to use the two inner wires on RJ11 connections.

The UK and Ireland use slightly different phone systems. Some equipments use two outer wires on the Equipment RJII for UK and two inner wires for non-UK. Then if you use a 4 core cable very strange things can happen.

On PABX and VOIP ATA with RJ11 the two outer wires should be cut. Since the DECT adapter is for UK market, unless the UK cable with Digibox is used, I'd recommend: RJ11 2 core cable (or 4 core with outer edge wires cut) into a RJ11-UK BT adapter.

The UK BT wiring uses the two outer wires for signal and the the two inner wires for anti-bell tinkle.

Also the UK master socket has a capacitor. Without this a UK only fax/Phone will never ring. Typically eircom and other country RJ11 socket or master Soket does not have this capacitor.

watty

steveon wrote:

Definitely an oversight in my opinion Byte, another thing that annoys me is that they only come with one phone line in the pack when 90% of the time you need two.

Also just read that you should use 4cores cabling when using.

I wonder if you were to shut down a few things around the house would it help??

Please stop making nonsense comments. NOTHING comes with two phone cables. Why should there be two phone cables?

4 core cables dates from mechanical bells and pulse dialling that made the bells tinkle. With tone dialing and electronic ringing there is no need. Virtually no phone/device not at all intended for UK (i.e. for US, Ireland, Germany etc) will have more than the middle two wires, thus will not use the extra connections.

Red & Green are the Irish / US signal wires, the inner pair.
Yellow & Black are the obsolete unused outer pair on the RJ11 system (small clear plug).

The UK BT jack uses the outer pair for signal, inner pair for bell circuit / anti tinkle.

Israel uses the RJ11 wiring scheme but on the fatter UK-BT plugs, which cause some confusion with Grey Imports from UK