No Refund from PPP for IO Sat disconnect - opinions

TheRock

Anyone else try get a refund regarding the disconnection on PPP during the $320 IO Sat on Sunday night? I know Ollieboy, jackyback and CiaraiRi were on the thread at the time.

I asked for a refund after I went out of it on Sunday night. Was told at the time by Host that there would be a refund and later by phone. But got a reply today that "Although we did experience some issues, the tournament wasn't severely affected enough for a full refund."

Not sure how they can say the tournament wasn't severly affected! It was hugely affected.
We lost 25 minutes of play, almost 2 full blind level, most of 50/100, all 75/100, and some of 100/200.
The tournament went down at 22:22 and didnt return until 22:47.
I went from having approx 2200 chips at 50/100 (i.e. an M of 15 and plenty of play left) to as soon as i return having 1800 chips at 100/200 (i.e. an M of 6 and no move but all in). Its not like the tournament was gone for a minute.

This wasn't the blind structure I signup for, if it was I wouldn't of played.

Was offered a $50 tournament chip as a good will gesture. TBH I find this insulting. This was not a $10 SNG, it was a $320 satellite for their main tournament. Rang again and was offered another $50 chip but that that was the final decision.

Surely it is the responsibity of the operator, that if the tournie goes down it is restarted from where it stopped, not 25 minutes later? Otherwise the tournie is void.

I'd like to here what KarlH and everyone else thinks about this?

If I do not receive a full refund of this buyin I for one will never again be playing on PaddyPowerPoker/iPoker or betting with PaddyPower.

Beyond furious!!:mad: :mad: It's an absolute joke.:eek:

TheRock

Just after checking my account again and the full buyin is after being refunded:)
Not sure it this is the power of Boards. But I'm glad someone at PaddyP has seen sense.
Still think it's pretty poor I had to go through several email, calls and a somewhat heated discussion with support to get it sorted.

I seem to be in the minority but I actually kind of like the new software, and like to support an Irish company rather than giving my rake elsewhere, but I wont be returning until I hear these problems have been sorted.

CiarraiRi

Glad to hear you got a full refund.
I emailed GJP support yesterday and got a quick response although not the one I was looking for. Although in fairness they have to go through blue square on this according to the response I got.

I totally agree with you, that the tourney turned into a premature crapshoot due to network problems and like you thats not what I signed up for. So as far as I'm concerned anything less than a refund is unacceptable.

DingDong

I got feck all off them they said they would phone me but I never heard anything back from them.

MrPillowTalk

TheRock wrote:

Just after checking my account again and the full buyin is after being refunded:)
Not sure it this is the power of Boards. But I'm glad someone at PaddyP has seen sense.
Still think it's pretty poor I had to go through several email, calls and a somewhat heated discussion with support to get it sorted.

I seem to be in the minority but I actually kind of like the new software, and like to support an Irish company rather than giving my rake elsewhere, but I wont be returning until I hear these problems have been sorted.

As far as I know PPP is registered in the Isle of Man so your not really supporting a fully Irish company, allthough in fairness at least they do employ people in Ireland, however so do Full Tilt, GJP et al.

Ollieboy

sent a email yesterday and still waiting a response, I'm guessing you got a refund I'll be due one too.

hoooooooot

yeah i sent an email about it too still waiting on my reply

dinjo99

e mail also sent twice and waiting for reply.

CiarraiRi

GJP support passed on my email to Blue square, still havn't heard back from BSQ.

Did anyone other than "TheRock" get a refund?

hoooooooot

no still waiting on my reply from ppp

newbie2

I got a reply and my money back. I was playing the €2500 GP and had done a 'Add on' so was €110 in the red. I mailed them and got a mail back the next day and my cash was in my account.

They wrote:
Hi,

Thank you for contacting Paddy Power Gaming Support.

yesterday evening. Every game on the network was interrupted by this incident, resulting in a large number of pending financial transfers from real money games to our players accounts. All these transactions are in a queue and should be processed within the next few hours.

Our procedure for compensating participants who have suffered an interrupted tournament is outlined on our website at the following address.

http://www.paddypowerpoker.com/getting-started/how-to-play-tournaments.php

Once again we would like to apologise for the inconvenience to your play and we assure you that your account will be reconciled at the earliest possible opportunity.

If you have any other queries, please contact us at the details below.

Regards,

Marie Jeantelot



Hope this helps

fl&sh

yes played this too and before interuption i had 22 bb.when it eventually came live again i had just 11bb,an absalute disaster to be honest.i dont think all players should have to contact PP as they have set a presedent by refunding at least 1 player so they should do the right thing and look after all there players that registered,by way of a refund or another qualifier for those affected which would be a great welcome considering some people didn't know that last sunday was the last online qualifier.:cool:

DingDong

Thank you for contacting Paddy Power Gaming Support.

Unfortunately we cannot issue a refund for this tournament. Although the server was affected for several blind levels, it
did then continue and paid out. As such your entry fee ($320) contributed towards the eventual winner. $20 went to
paddypowerpoker.

However in light of the fact that there were issues with this tournament, I have credited your account with 2 Fort Knox
Jackpot Sit N Go tokens to the value of $118 as a good will gesture. Please accept our apologies for the issues you
experienced. We have been assured that the issues affecting the servers have since been resolved.

If you have any other queries, please contact us at the details below.

Regards,

Alex Doyle

Gaming Support Manager

Customer Service (Ireland): 1800 924 406
Customer Service (UK): 0800 028 2497
Customer Service (ROW): 00353 1 488 1750
Fax : 00353 1 4045986
Mail: poker@paddypower.com


Bull$hit I'm pissed off they gave a player in the same tournament his money back and only gave me feckin tokens.
Like fl&sh said they set a presedent by giving one player back his money

Ollieboy

DingDong wrote:

Thank you for contacting Paddy Power Gaming Support.

Unfortunately we cannot issue a refund for this tournament. Although the server was affected for several blind levels, it
did then continue and paid out. As such your entry fee ($320) contributed towards the eventual winner. $20 went to
paddypowerpoker.

However in light of the fact that there were issues with this tournament, I have credited your account with 2 Fort Knox
Jackpot Sit N Go tokens to the value of $118 as a good will gesture. Please accept our apologies for the issues you
experienced. We have been assured that the issues affecting the servers have since been resolved.

If you have any other queries, please contact us at the details below.

Regards,

Alex Doyle

Gaming Support Manager

Customer Service (Ireland): 1800 924 406
Customer Service (UK): 0800 028 2497
Customer Service (ROW): 00353 1 488 1750
Fax : 00353 1 4045986
Mail: poker@paddypower.com


Bull$hit I'm pissed off they gave a player in the same tournament his money back and only gave me feckin tokens.
Like fl&sh said they set a presedent by giving one player back his money

seems like its down to how much you moan....

I've not got the time to chase it, but I would have felt all players equal

dinjo99

How can PPP refund The Rock $320 butoffer me a free entry to the $110 boards invitational tournie.

Following e mail sent.

Alex
This sucks. Please review this decision. You refund "The Rock"
$320(who had 2200 chips before your site crashed) and you offer me
(who had over 4 times as many chips) a tournie entry worth $110.
This makes no sense. Please do not hide behind the statement that
you treat customers on a case by case basis and please refund me $320
now.

Site crashes may be beyond your control but decent customer service
should not be.

Would the Paddy Power people who post here please explain what is going on.

BigDragon

dinjo99 wrote:

How can PPP refund The Rock $320 butoffer me a free entry to the $110 boards invitational tournie.

Following e mail sent.

Alex
This sucks. Please review this decision. You refund "The Rock"
$320(who had 2200 chips before your site crashed) and you offer me
(who had over 4 times as many chips) a tournie entry worth $110.
This makes no sense. Please do not hide behind the statement that
you treat customers on a case by case basis and please refund me $320
now.

Site crashes may be beyond your control but decent customer service
should not be.

Good luck with that. Sounds to me like the way insurance companies work. Say NO enough times then only pay out to the small percentage that b1tch and moan the most. Standard practice. PPP should really be pressurizing iPoker to pay out.
Would the Paddy Power people who post here please explain what is going on.

dinjo99

After telling me that the decision was final and that they would not offer me a refund, I just logged in now to find a $320 "bonus" added to my account.

Thanks to whoever in Paddy Power Poker who made this decision .

Ollieboy

still no sign of a refund for me after sending another email, I didnt even get the offer of free buy-ins for the sats....

DingDong

Well I got refund too :eek: . I only had to send two emails which wasn't bad. Thanks whoever sorted it at PPP, I'll be sticking with them after all.

CiarraiRi

fair play to GJP i got a refund.