Ebookers

mmalaka

Firends

I made booking through Ebookers and I did the payment by my AIB Visa Card; I got approval email from ebookers that was on Thursday; then I got email from the yesterday asking to fill a form and send a copy of the both side of card and send it today!! I replied to them that it weekend and I can not send it before Monday they emailed me back that it is ok to send it on Monday

Is that ok???What do u think about this??

This is the email

===============================================
Thank you for choosing Ebookers !

With reference to your reservation to Amman on 04Aug07. Please note that since you are using a Non UK issued Card for the payment of your booking and in order to protect yourself and ebookers against the fraudulent use of credit and debit cards, especially with third party transactions, we require a signed authorization form from the cardholder, to be faxed to us with a copy of the front and back of the card.

You may obtain a copy of this form by clicking at the link below:

http://www.ebookers.com/flightsearch/authfax-etickets.html

Please print out and complete the Fax Authorization Form & fax it to us.

You may scan the documents and e-mail us Predepartureteam@ebookers.com


Please note that your tickets have been issued and if we do not get a revert by 25Mar07(1300 hrs Uk time) for the authorisation form, the booking would be cancelled and cancellation charges would apply.

If you have any further queries, please do not hesitate to contact us at 0870 814 0000- OPTION 2 (24 hours Customer Service Help line).


Thanks and Regards
Rishabh Advani
Customer Relations Co-ordinator

Ebookers Ltd
P: +44 (0) 870 814 0000
F: +44 (0) 207 810 3005
E:onlineenquiries@ebookers.com
W: www.ebookers.com <<http://www.ebookers.com/>&gt;

Customer Relations Department, PO Box 42875, London, N19 5UT
ebookers ltd registered office - Landmark House, Hammersmith Bridge Rd, London, W6 9EJ United Kingdom, Registered in England & Wales, No. 03818962

Flightbookers/ Ebookers.com
AUTHORISATION FACSIMILE

In order to protect yourself and ebookers.com against the fraudulent use of Credit and Debit cards

especially with Third party Transactions, please complete, sign, and return this form together with a photocopy of both the front and back of your credit or debit card and one of the following forms of identification, i.e. Driving Licence, Household Bill, or Passport. We must be in receipt of these documents before we can process your reservation. The personal information supplied by you will be treated in the strictest confidence.



Fax to: Ebookers.com Fax No: 0207 810 3005


Your Consultant's Name: ___________ Telephone No. ________

Your Booking Reference: _____________________ Date: ____________________________



CREDIT & DEBIT CARD DETAILS (Please Print):



Cardholders Name: Type of Card:

Card Number: American Express Batch Number:

Issue Number: Issue Date: Expiry Date:

Card Holder's Billing Address:





Post Code:

Amount to be Charged: Card Holder's Signature:






Passenger's Name(s) as detailed on Passport(s): Insurance required on all passengers YES/NO



TITLE
INITIAL SURNAME TITLE INITIAL SURNAME































Travel Details:



DEPATURE DATE:
FROM:
TO:
FLIGHT NUMBER:
























Method of Ticket Dispatch:



The Credit & Debit Card Company(s) regulations only permit tickets to be posted to the cardholder's billing address. However, if authorisation is provided by the Cardholder, in writing, to the contrary, documents must be forwarded by registered post, or courier service, for the Cardholder's protection.

**Please tick your choice below and the applicable charge will be added to your bill**

REGISTERED MAIL (UK) £4.10

Courier Service (UK) £ TBA





TRAVEL DOCUMENT TO BE SENT TO AN ADDRESS OTHER THAN THE CARDHOLDER'S BILLING ADDRESS:



Address:



Post Code:
Telephone No:




COLLECTION OF TRAVEL DOCUMENTS BY A NOMINATED THIRD PARTY, OR THE CARDHOLDER:



Ebookers London:
Flightbookers Gatwick:
Name of Airport:

Collector's Name:
Date of Collection:


*Please ensure the nominated "Collector" brings along a copy of this Authorisation Fax, together with proof of identification, i.e. Passport, Driving License, or a Household Bill.



THANK YOU FOR CHOOSING EBOOKERS TO ASSIST YOU WITH YOUR TRAVEL ARRANGMENTS.



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business Confidential and may be legally privileged. It is
intended solely for the addressee(s). Access to this Internet
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=======================================================

BuffyBot

Nothing all that unusual to be honest. Extra verification is required from time to time, especially when you are booking from outside the sites home country, with a payment card issued outside that country and/or when booking to certain destinations.

lasno

If you are in Ireland you should have used ebookers.ie instead of ebookers.com

jonny68

I booked a flight to Boston 2 weeks ago with ebookers.ie and got the same but being a cautious type i didn't fill it in, i then got a phone call from some Indian sounding man who was quite rude about it until i put him in his place, i told him his attitude was a disgrace, and if this is the way ebookers treat their customers then i wouldn't be using them again, he then proceeded to grovel and apologise :rolleyes:

ScouseMouse

I would be very suspicious of that. It just looks weird. First thing in the morning ring ebookers in Dublin, I think they are in the Irish Life Mall in Abbey St and ask to speak to customer services. Get the name of the person you are speaking to and explain you are suspicious, if they confirm to you that is their securtiy procedures, then fine, but otherwise, tell then to feck off. Its a scam. Dublin should be able to confirm the policy even though it is london looking for it.

BuffyBot

I would be very suspicious of that.

Other than gut feeling, why?

It's actually quite a common practice to look for further proof of identity in situations like the above, in order for the company to protect themselves.

But by all means the OP should double check if he's not sure, but I wouldn't go around bandying words like "scam" around.

mmalaka

I called ebooker in Dublin and they transfer the call to UK office (I got the email from UK office) and they confirm that request

lasno

I would use an Irish provider next time. Have heard from ex clients of Ebookers of very poor customer service.
There should be no need to get involved with Ebookers Uk if the booking was made on Ebookers.ie. Probably their accounting function is located in the UK or
maybe some outpost in India.

ScouseMouse

I say it is suspicious because I have used ebookers in the past. In the last 5 years I have booked multiple online trips to places like Tenerife - twice, New York about 4 times, poland in march and numerous uk destinations. Not once have I ever heard of this.

That is why I think it is suspicious....

But as shown by the later post. It is ok and just an extra security feature. That can only be a good thing.

lady_j

superscouse wrote:

I say it is suspicious because I have used ebookers in the past. In the last 5 years I have booked multiple online trips to places like Tenerife - twice, New York about 4 times, poland in march and numerous uk destinations. Not once have I ever heard of this.

That is why I think it is suspicious....

But as shown by the later post. It is ok and just an extra security feature. That can only be a good thing.

I agree with the above, I also used Ebookers and paid by credit card and was asked for no such information.

BuffyBot

Probably their accounting function is located in the UK or
maybe some outpost in India.

I believe a signifigant proportion of their back-office function is based in India

I also used Ebookers and paid by credit card and was asked for no such information.

I'm sure you and hundreds of others have and not been asked - that isn't the point though. Hundreds of transactions go through everyday without problem. That doesn't mean that all do, and therefore you cannot claim something isn't right just because it hasn't happened to you.

It's NOT suspicious in the least. It's an anti-fraud measure used by various different companies to verify the identity of a remote customer. As you can see, it's already been verified as a legitimate request by ebookers, when the OP called them back.

It's good to be aware of potential information security issues these days, but on the flip side too many people are more than willing to claim the sky is falling when it isn't.