Collection of Xbox 360 for repair

eirebhoy

I was on the phone to the tech support yesterday about my 360. They said they'll send a courier out to collect it and deliver it back. She told me that I'll receive a sticker in the post in 3-5 days. I should put the Xbox in a box (not the original) without any accessories or hardrive. Put the sticker on the box and ring the number for the courier to collect it.

Anyway, it didn't go like that at all. The courier arrived today while I was out. My mam just asked him what he wanted. She put the xbox in the original box, without the accessories but with the hard drive. He took it and that was that. How do I track it? Will I get my hardrive back?

mcgovern

Yes but most likely without your data.
How did the courier know to come unless you called them?

eirebhoy

mcgovern wrote:

Yes but most likely without your data.

Ah damn.

How did the courier know to come unless you called them?

Haven't a clue. I just know it was a UPS courier.

Dman001

You could try ringing UPS and giving your name.They may have your details

eirebhoy

I got the UPS tracking number last week and have been tracking it since.

Type: Package
Status: Returned to Shipper
Returned On: 28/03/2007
10:32
Returned To: WEITERSTADT, DE
Signed by: VOLL
Service Type: STANDARD

I got an automated email only yesterday saying the received the Xbox. How long should it normally take? It's been 3 weeks since the courier came.

koneko

It's been 3 weeks? Why haven't you called them?

I'd have been on the phone to them after a week to find out what's going on, and make sure everything is still on track. Give 'em a ring. Turnaround time on mine (long time ago now though) was exactly a week.

eirebhoy

I didn't know how long it was supposed to take. I'll ring them now.

eirebhoy

They just said they received it on the 28th and it's now in test drive or something. Because of Easter it's probably taking longer than usual.