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Connecting to Xbox live problem

  • 16-03-2007 10:23am
    #1
    nanook
    Registered Users, Registered Users 2 Posts: 1,888 ✭✭✭


    hi there

    I wonder could anyone shed some light on a problem. I am trying to connect to xbox live, gone through the ISP connections and wifi enabled, but when i go to connect it says i need a new update, but when it starts to download it says it cant complete and advises to go to the support section on website, but i cant find out what to do....

    my question is can i go to the web address on the xbox or do i have to go via my computer.
    I am a real novice when it comes to this stuff and have no idea what to do.

    Any help would be appreciated


Comments

  • #2
    DarkJager
    Closed Accounts Posts: 7,960 ✭✭✭DarkJager


    Had the same problem just 2 nights ago. What you need to do is go in to your router homepage through a PC, go to the firewall option and set it to Low. This allows the update to complete and gets you on to the Xbox Live service. There's a thread further down with a very good link in it.


  • #3
    nanook
    Registered Users, Registered Users 2 Posts: 1,888 ✭✭✭nanook


    darkjager, many thanks for the reply but one quick question, how do i do that, like i said i am a novice at this


  • #4
    DarkJager
    Closed Accounts Posts: 7,960 ✭✭✭DarkJager


    Log into your computer. Go to Start --> Run --> then type: cmd . This will bring up a command prompt. Type the following : ipconfig

    It should bring up a Default Gateway address. Just enter this into the address bar in your internet explorer and it will bring up your router homepage. Look for the firewall option and set it to low.


  • #5
    nanook
    Registered Users, Registered Users 2 Posts: 1,888 ✭✭✭nanook


    DarkJager wrote:
    Log into your computer. Go to Start --> Run --> then type: cmd . This will bring up a command prompt. Type the following : ipconfig

    It should bring up a Default Gateway address. Just enter this into the address bar in your internet explorer and it will bring up your router homepage. Look for the firewall option and set it to low.


    Darkjager, you are a genius, a warrior amongst mortals and a god in my eyes.

    Thank you for the help


  • #6
    DarkJager
    Closed Accounts Posts: 7,960 ✭✭✭DarkJager


    Did you get it to work??? Post your gamertag here Nanook and I'll add you when I get home this evening..


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  • #7
    nanook
    Registered Users, Registered Users 2 Posts: 1,888 ✭✭✭nanook


    yoiu should not have said that,

    How do i do that :)


  • #8
    DarkJager
    Closed Accounts Posts: 7,960 ✭✭✭DarkJager


    If you got it to work you should have "retrieved your gamertag" from Xbox Live. Its just the name you sign in to when you load your profile up.


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