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PPP Customer service a joke

Coillte_Bhoy · 2007-03-13 13:07:54

As the title says. I was playing a cash table earlier and two of the players were chatting in an east european (i think:rolleyes: ) language. I pinged a manager to complain and waited 1hr 10 mins with no reply. WTF????:confused:

13-03-2007 1:07pm

#1

Coillte_Bhoy

Registered Users, Registered Users 2 Posts: 7,911 ✭✭✭

Join Date: February 2003

Posts: 7565

As the title says. I was playing a cash table earlier and two of the players were chatting in an east european (i think:rolleyes: ) language. I pinged a manager to complain and waited 1hr 10 mins with no reply. WTF????

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#2 13-03-2007 1:13pm

bookiebasher

Closed Accounts Posts: 331 ✭✭

Join Date: August 2004

Posts: 245

yep i was playing a tourne last week and due to technical probs it ended early...no refund and no manager??? poor form....now playing on betfair

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#3 13-03-2007 1:30pm

Sparky1808

Closed Accounts Posts: 402 ✭✭

Join Date: January 2006

Posts: 383

I must admit I've only had to click the "manager" button the once, and it took about 18 minutes for a reply, where as with the old software, replies were very prompt.

Is it more awkward for customer support to use this support, and the manager chat isn't timestamped which doesn't help.

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#4 13-03-2007 1:48pm

NeVeR

Registered Users, Registered Users 2 Posts: 5,356 ✭✭✭

Join Date: November 2001

Posts: 4250

when i read the title of the post, I thought there was going to be a funny joke inside.... Looks like PPP is the only real Joke here !

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#5 13-03-2007 2:11pm

Ste05

Registered Users, Registered Users 2 Posts: 7,537 ✭✭✭

Join Date: July 2005

Posts: 7232

It really baffles me why people who read this forum still play on PPP, there must be a similar thread to this one nearly every week, and it's not always from brand new 1 post accounts, who probably don't know any better. I presume they're reading the same threads as me and see the level of customer service provided by GJP and the lengths they go to keep their customers happy and to provide value to them (e.g.). I also can't remember the amount of times I've read Mike (Shortstack) giving out his mobile number on this site to people who need to contact him directly.

Just to be clear, I have no ties to GJP, not even an affiliate agreement, but I think they are so far ahead of PPP, that it's criminal that people who read this forum are still playing on PPP.

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#6 13-03-2007 2:15pm

phantom_lord

Registered Users, Registered Users 2 Posts: 10,894 ✭✭✭✭

Join Date: June 2005

Posts: 10500

yep, fully agree with ste05, gjp is the nuts.

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#7 13-03-2007 2:23pm

Sparky1808

Closed Accounts Posts: 402 ✭✭

Join Date: January 2006

Posts: 383

Well i've been meaning to sign up to GJP, but I downloaded it there now and seen no satellites for future GJP Live Events, how come?

Also do they do cashback or rakeback or some sort of VIP schemes?

...the only reason i've played PPP to date is its very quick depositing/withdrawing ...and it's instantly integrated with their bookmakers/casino.

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#8 13-03-2007 2:38pm

Shortstack

Closed Accounts Posts: 2,506 ✭✭✭

Join Date: August 2004

Posts: 2150

Sparky1808 wrote:

Well i've been meaning to sign up to GJP, but I downloaded it there now and seen no satellites for future GJP Live Events, how come?

Also do they do cashback or rakeback or some sort of VIP schemes?

...the only reason i've played PPP to date is its very quick depositing/withdrawing ...and it's instantly integrated with their bookmakers/casino.

I've sent you a PM regarding our loyalty scheme.

Satellites for the Festival and Monthly gme go live soon, Festival qualifiers start from $1.10!

GJP's accounts can easily be used on Bluesquare's Sportsbook and Casino.

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#9 13-03-2007 9:17pm

[Deleted User]
Posts: 5,869 ✭✭✭

Join Date: -

Posts: 5869

Why not put this loyalty scheme up for all to see? Is it against the boards policy on advertising or somethin'?

Either way, can you pm said scheme to my self as i wouldn't mind taking a look. Thinking of joining la revolution vert as it were, due to the phenomenal reports from other posters.

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#10 13-03-2007 11:54pm

empirix

Closed Accounts Posts: 1,723 ✭✭✭

Join Date: September 2003

Posts: 1528

Is GJP still on tribeca network, while i had my grievances against it, it is miles ahead of the new netowrk ppp are using, never again am i playing on that, PPP will be in for a shock, can see people dropping them like flies, total crap. Any info on GJP appreciated

cheers

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#11 14-03-2007 12:01am

green123

Registered Users, Registered Users 2 Posts: 1,703 ✭✭✭

Join Date: October 2006

Posts: 1580

empirix wrote:

Is GJP still on tribeca network, while i had my grievances against it, it is miles ahead of the new netowrk ppp are using, never again am i playing on that, PPP will be in for a shock, can see people dropping them like flies, total crap. Any info on GJP appreciated

cheers

yeah i agree tribeca was way better but its gone now - closed down
green joker is on ipoker same as paddys

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