Grrrr - Meteor

zuutroy

Left Ireland in October and sent Meteor a letter to cancel my bill phone coz they wouldnt accept my word over the phone; fair enough. Bill arrived in November- line still active, so I sent a fax. Two weeks later I called my old number....still active so I sent another letter and forgot about it. Went home last weekend to find 4 bills with no call details: They STILL havent turned it off. WTF do I have to do!!!!!!?

chrislad

You cannot cancel a bill over the phone. It's nothing to do with your word. It's the terms and conditions. They verify your signature on the letter with your contract so only you can cancel it.

I would recommend going into a Meteor store, or if you're still abroad faxing a letter to someone you know and getting them to go in, and get that person to go in. Get them to explain the situation and they will email the letter to the retention department.

This is assuming however that you were out of contract when you sent the letter initially. If you were within your 12 month contract, you cannot cancel without penalties. Regarding cancelling in October and still being active in November, it does take 30 days to cancel a contract (again, Terms and Conditions that you signed) so it you did it late Oct it wouldn't be cancelled until late Nov, again providing you were outside your 12 month contract.

zuutroy

Yep, long since out of the minimum contract. I knew about the not cancelling over the phone thing, but two letter and a fax and still nothing? To hell with 'em at this stage!

chrislad

Even if you are out of contract, you still need to give 30 days notice. Short of what I've said already, I can't really offer more. Just ring them and tell them to cancel it as you've already sent 3 letters. If you want, sent one via registered post.

Address is

Meteor Mobile Communications Ltd.
4030 Kingswood Avenue
Citywest Business Park
Naas Road
Dublin 24