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Oral-B customer support

chabsey · 2007-03-03 15:42:59

Hi, bought an oral-b sonic toothbrush over the internet about 7 months ago. Just stopped working and the phone number listed in the guarantee slip is for Gavin's Electronics on Camden Street Dublin. I can't get through to them and Oral-B only seem to have a lab here, not a customer support line/location. Anyone got any…

03-03-2007 3:42pm

#1

chabsey

Registered Users, Registered Users 2 Posts: 1,363 ✭✭✭

Join Date: September 2003

Posts: 1070

Hi,

bought an oral-b sonic toothbrush over the internet about 7 months ago. Just stopped working and the phone number listed in the guarantee slip is for Gavin's Electronics on Camden Street Dublin. I can't get through to them and Oral-B only seem to have a lab here, not a customer support line/location.

Anyone got any clues as what I can do? The product has a 2 year warranty and it wasn't dropped or anything, just stopped working.

Thanks!

0

Comments

#2 03-03-2007 5:07pm

SeaSide

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Join Date: July 2004

Posts: 710

It should be returned to the retailer. Your contract is with them.

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#3 04-03-2007 10:02pm

Gillo

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Join Date: February 2004

Posts: 5348

Have you tried contacting braun, they are the manufacturer of the tooth brush. I had trouble with a Sonic toothbrush and they refered me on to some company in Belfast who do the repairs.

Luckily I had bought mine from Argos so in the end I brought it back there.

0