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Smart Telecom Router/Modem Connection Help!

  • 25-02-2007 3:51pm
    #1
    CoolBoardr
    Closed Accounts Posts: 189 ✭✭


    Hi, im with Smart and just brought a NetGear DG834G modem/router to use instead of the one they provide.

    Im having trouble connecting to the internet - I can connect to the smart servers and get an IP address, but get page cannot displayed when trying to go anywhere. This is using the ethernet cable directly from modem to computer, not wireless.

    I can ping sites through the router's diagnostic tool, but not through the cmd prompt (it returns the IP address, but the ping request times out).

    Any suggestions? I have upgraded to the latest firmware, disabled firewall, checked firefox/IE settings to no avail.

    Thanks


Comments

  • #2
    CoolBoardr
    Closed Accounts Posts: 189 ✭✭CoolBoardr


    Never mind. Got it working by enabling NAT.


  • #3
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    Generally the best place for any Smart related technical queries:

    http://support.smarttelecom.ie/forums/index.php?


  • #4
    Amanda456
    Closed Accounts Posts: 5 ✭Amanda456


    Hi Folks,

    I got connected to Smart telecom a few weeks ago and they left me with a grey wire coming out of the wall that I need to connect to the laptop to have internet access.

    I am trying to make it wireless so bought a Linksys Wireless G Broadband router - WRT54GS but have been unable to get it working, I have rang smart telecom and was told they can't provide third party support.

    Any ideas on how I can make my access wireless?

    I'm all for calling a tech to come to the house - if anyone knows anybody I'm in Dublin.

    Amanda


  • #5
    Sad Professor
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,693 CMod ✭✭✭✭Sad Professor


    Amanda456 wrote:
    Hi Folks,

    I got connected to Smart telecom a few weeks ago and they left me with a grey wire coming out of the wall that I need to connect to the laptop to have internet access.

    I am trying to make it wireless so bought a Linksys Wireless G Broadband router - WRT54GS but have been unable to get it working, I have rang smart telecom and was told they can't provide third party support.

    Any ideas on how I can make my access wireless?

    I'm all for calling a tech to come to the house - if anyone knows anybody I'm in Dublin.

    Amanda

    The WRT54GS isn't a ADSL modem so you'll have to connect the Smart/Aolynk modem to the Lynksys' WAN port. Set-up should be fairly simple from there.


  • #6
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    You will have to put your Aolynk into bridge mode (otherwise you have two machines performing the routing function) full instructions on how to to do this are here: http://support.smarttelecom.ie/forums/showthread.php?t=153


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  • #7
    pizzahead77
    Registered Users, Registered Users 2 Posts: 2,383 ✭✭✭pizzahead77


    Sad Professor wrote:
    The WRT54GS isn't a ADSL modem so you'll have to connect the Smart/Aolynk modem to the Lynksys' WAN port. Set-up should be fairly simple from there.


    I'd guess Amanda is actually a SmartVision customer.

    Best bet is to post on the SmartVision forum at http://support.smarttelecom.ie/forums/forumdisplay.php?f=11


  • #8
    paulm17781
    Closed Accounts Posts: 4,858 ✭✭✭paulm17781


    Amanda456 wrote:
    I got connected to Smart telecom a few weeks ago and they left me with a grey wire coming out of the wall that I need to connect to the laptop to have internet access.

    Is it a phone port or like a phone plug only bigger?

    If it is the latter, plug it into the 'WAN' port on the wireless router and plug a cable from your computer into any 'LAN' port. If this works, then it is just a matter of configuring the router correctly.


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