The Book Depository

KlodaX

I'm having a slight problem with the Book Depository at the moment and was wondering if any had a similar problem?

I ordered two books and got charged for both but only one arrived. I've emailed them 3 times now but no reply. Is this something I'm just gonna have to live with and pass off as experience, not to order from them again?

I've never had this problem ordering online before.

Sir Digby Chicken Caesar

what is this book depository?

googled and all I could find was a teachers book depository

LizardKing

How long have you been waiting ... it might still be on its way , they send them out separately - i ordered about 5 books and all came ... have not had to use after sales service with them though ..

KlodaX

www.bookdepository.co.uk

It was a month ago. I suppose all I can do is wait! maybe it was out of print or something.

LizardKing

KlodaX wrote:

www.bookdepository.co.uk

It was a month ago. I suppose all I can do is wait! maybe it was out of print or something.

A months a bit long to be waiting. Keep emailing them .. there is no phone number on the site as far as I can see. They note the below on the email order receipts they send (from help@bookdepository.co.uk) ...

"
P.S. - We have found the Royal Mail to be the most effective carrier for books which is why we use them as opposed to any other company. However if for any reason your order is not with you after 3 working days from the delivery due date, can you please check with your local delivery office. If they do not have your parcel, please reply to this email so that we have a full record of the order.
"

Also try emailing the Managing Director and Founder - andrew@bookdepository.co.uk

byte

I ordered my first book off them last week, as it was cheapest, and it arrived in 4 working days, which was good considering it can take 2 weeks for packages to arrive from UK!

philologos

they delivered my books pretty quick, and free shipping to Ireland thats not bad.

Tabitharose

I've ordered off them several times with no problems - sometimes books take up to 3 weeks to arrive sometimes less than a week

KlodaX

I got a reply! They said they sent it but I could have a refund or they will send it again depending on what I want.

I asked them to send it again... dats pretty cool of them.

I hope I get it this time

breadmonkey

Yeah that company look very sound. I ordered a book today after reading some threads on boards. AMazon is a sick rip off for postage. The bookdepository guys send to Japan for free ffs! (I think!)

Karoma

I've ordered a few times. The last order was for 2 books: one,smaller one arrived <5 working days. The second,larger one took closer to 3 weeks. Postal services,huh?
I find TBD to be decently priced, decent selection,etc. - but I also found them to respond to emails a lot quicker than you. (Granted, I only emailed them about a bug with their site, not an ordering issue or anything.)

dwhelan

I ordered two books on 2 January 2011. One arrived within a few days but the other one took until 19 January.
The book depository order status online said the second one was posted on 6 January.
So the message is - be careful, sometimes a book may take some time to arrive after it's dispatched.