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NTL - New charges - direct debt

  • 26-01-2007 12:43pm
    #1
    HighWire
    Registered Users, Registered Users 2 Posts: 238 ✭✭


    Has anyone seen the new charges from NTL?

    If you dont pay your bill by Direct Debt they will charge you extra.


Comments

  • #2
    tabatha
    Closed Accounts Posts: 1,078 ✭✭✭tabatha


    i was just on to them about it today. this is what happened to me.

    i have the basic cable and bb with them. in november i had a problem with my bb and when i called them they said i wasnt set up with it on there system. so they said they would set me up. called again in december with another problem and they said i wasnt set up! so they said they would again. anyway, last week i called again with a problem and same story! then the bills arrive. i always paid 114 euro every two months. i get a bill first week in jan saying i owe 28 euro. no mention of my bb on the bill. i called and told them again that i had it. the next day they call me and say "great news, we have bb in your area now, would you like it???" its in my area years. i could have screamed. my husband has now said shag them. yesterday i get another bill to say i am in creait 70 euro. today i get a call from my bank to say that ntl have tried to take a dd of 155 euro from my account. was that ok? i said no way. he said he was calling as they have gotten a load of these requests in from ntl and the customers havent requested to go dd.

    they also have me down as paying with "giro". there new system changed a lot of people over to this so then they are charging them a 2 euro fee as apparently thats what the post office charge ntl for payments made in there.

    i am thinking of closing my account with them and changing over to sky/eircom.


  • #3
    paulm17781
    Closed Accounts Posts: 4,858 ✭✭✭paulm17781


    tabatha wrote:
    i am thinking of closing my account with them and changing over to sky/eircom.

    I strongly dislike sky and was always quite pro NTL. Then UPC started doing things. I am now strongly considering Smart and Sky.


  • #4
    tabatha
    Closed Accounts Posts: 1,078 ✭✭✭tabatha


    i havent looked into smart much, must do that.


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