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Play.com - How to Contact/Return an Item?

damiennolan · 2007-01-18 11:36:07

Hi, I purchased a DVD boxset from Play.com at Christmas. As it cost over €100 the item was couriered out to me instead of normal post. The boxset itself comes in a metal tin and when i received the item, the tin was damaged and crushed in places. I obviously want to return the item so I logged onto play.com, and and went…

18-01-2007 11:36am

#1

damiennolan

Closed Accounts Posts: 154 ✭✭

Join Date: June 2005

Posts: 123

Hi,

I purchased a DVD boxset from Play.com at Christmas. As it cost over €100 the item was couriered out to me instead of normal post.

The boxset itself comes in a metal tin and when i received the item, the tin was damaged and crushed in places.

I obviously want to return the item so I logged onto play.com, and and went to the return an item section through the Helpdesk link. My order history was brought up with an option to click beside an item, opening up a returns form to fill in.

However I do not have this option for this boxset and i also notice that i do not have the return option/link for any other items that were couriered to me.
(image attached)

http://www.freeimagehosting.net/uploads/636c4b960b.jpg

My question is now, how do i get in contact with Play.com? There is no other visible email address and the phone number provided only seems to work in the UK. (i tried using country codes etc but it still doesnt work)

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#2 18-01-2007 8:30pm

Nephew

Closed Accounts Posts: 1,340 ✭✭✭

Join Date: February 2005

Posts: 984

Play.com is based in Jersey. Place +44 1534 before the number to phone Jersey.

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#3 19-01-2007 10:12am

damiennolan

Closed Accounts Posts: 154 ✭✭

Join Date: June 2005

Posts: 123

Ok,
The only contact number on play's website is 08458001020.

I have tried placing +441534 before that it is doesnt work
i.e. +44 1534 845 800 1020

Can anyone please help or confirm this? Am i overlooking something here?

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#4 19-01-2007 8:14pm

A Dub in Glasgo

Registered Users, Registered Users 2 Posts: 17,575 ✭✭✭✭

Join Date: September 2004

Posts: 17503

00 44 1534 877595

http://www.saynoto0870.com/companysearch.php

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#5 28-01-2007 4:39pm

mr_disc

Closed Accounts Posts: 654 ✭✭✭

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Posts: 596

Look here :

http://www.boards.ie/vbulletin/showthread.php?t=2055033879&referrerid=&highlight=

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#6 20-11-2008 2:05pm

vanti

Registered Users, Registered Users 2 Posts: 121 ✭✭

Join Date: February 2006

Posts: 93

Yeah this number works for me - apparently playtrade don't have a direct line so if you wanna contact them just used this number and they'll transfer you.
0044 28 90921724

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#7 09-04-2010 2:37pm

jpb1974

Registered Users, Registered Users 2 Posts: 3,030 ✭✭✭

Join Date: October 2009

Posts: 2956

Had to ring them today to enquire about an order which is in limbo.

The number on their website didn't work for me (0845 800 1020).

I tried 0044 845 800 1020 but received a voice message apologising that the service was unavailable.

The number in the previous post did work 0044 28 90921724 so thanks for that.

I did mention this to the Customer Service Rep who provided me with the following email address for future reference -

customercare@play.com

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This discussion has been closed.