NTL outage. No service since tuesday

summer21

I have just emailed this to NTL customer service.
Let's see if I get a adequete response or if I'll be moving to sky.

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Please help!

I have had no ntl service either on the normal cable channels or via the digital box since tuesday of this week.

I phoned on tuesday and was told by customer service that it would be restored within 24/48 hours.
[Around 20 minuites on hold waiting for call to be answered]
On Wednesday evening, I service was not restored, and I phoned again, and was told it would be restored the next day.
I was also told that the problem could be fixed remotely.
On Thursday still no service, at that stage the customer service agent told me it was because of the storm. [ My service went long before the storm started]

By saturday morning I, still had no service, I again phoned customer service and was told service would be restored that day.
Later that evening (around 6.30), I again phoned customer service and was told it was not fixed because no appointment had been made for someone to call to be home to fix it.
I was told the agent that I was told this would not be necessary. However she seemed to disagree and think it was necessary. She offered me an appointment on January 24th, which is another 10 days away.
This is clearly unacceptable because

a) at that stage I will have had an outage of 2 weeks.
b) the appointment time was when I need to be at work. It would cost me a days pay to sit around and wait for an engineer to call. The problem is NTL making not mine so, it should not cost me money to get it fixed.

To be honest, if I have to wait that long, then my preferrece would be to cancel my service completly and get sky.
I have already phoned them up, and they said it would take about a week to 10 days, to get an installation done.
This is no longer then NTL are saying it will take to restore my current service.

Here is what I want.
1) If possible the problem to be fixed remotely, tomorrow (Monday), and a phone call to say it is restored.
2) If it is required for an engineer to call to my home that this will happen, in the evening (7pm-10pm)
3) A refund of my service fee, for the time of my outage.

The tax man

1) No it can't be fixed remotely.Only DTV services can be tackled remotely. A tech will have to come to the house to see whats going on. (is it only your service thats gone or are any neighbours in the same boat??)

2)Engineers stop working at 6pm(normal service calls)

3)Of course as long as you demand it.

fta keith

Customer Satisfaction for free to air tv

How to solve the bad customer service from their cable tv provider i.e. NTL & Chorus.

In July 2003, I decided to solve this like the following I terminated my NTL connection:

I then bought a default sky digital satellite system and a satellite dish for a once off fee which cost for the equipment and installation around €400 through a shop called Pan TV in Camden Street. I then bought an outdoor tv aerial which cost for the equipment and installation around €170 off a company called Baldoyle Aerials.

Through the Satellite I get the following:
BBC One
BBC Two
BBC Three
BBC Four
CBBC
CBeebies
BBC News 24
BBC Parliament
ITV1
ITV2
ITV3
ITV4
CITV
Men & Motors
Film4
Sky News
Plus many more quality FTA satellite tv channels

Through the Outdoor tv aerial I get the following:
Rte1, rte2, tv3, tg4.

From March 1st 2007 Irish Digital Terrestrial tv with an Outdoor Tv Aerial will begin with about 20-30 FTA tv channels which I have with a purchased Digital Terrestrial TV receiver from Northern Ireland. Information can be found on the Dept of Communications Website about it all and ignore that the pilot is closed to the public. Its not I have it from Aug 2006.

Since July 2003, I have not had any problems with the above so far and my neighbours every 4-6weeks knock on the door to ask is your NTL off and we always say no, our reception is perfect. We only pay the TV licence fee which is great value and gives us some spare money to pay for the other bills which are going up every few months.