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Possible to return BTs crap router?

  • 05-01-2007 12:18am
    #1
    serotonin_sam
    Closed Accounts Posts: 204 ✭✭


    I've had BT's zyxel wireless router for the past six months. I've suspected its being causing problems. Tonight, it appeared that there was an outage - none of the pcs on the network could gain access to the www.

    I plugged in an old (non wireless) router - and no probs - connection straight away.

    I want to offload this wireless router to them and get my money back on it. Are they under any obligation to do so or do I have to live with it?


Comments

  • #2
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    they may replace it 2 or ever three times under the "Fit For The Purpose" counsumer protection act 1980 terms, if it still fails then you my get a refund .

    they are not known for paying up though, ask anyone with a deposit.


  • #3
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    Sponge Bob wrote:
    they may replace it 2 or ever three times under the "Fit For The Purpose" counsumer protection act 1980 terms, if it still fails then you my get a refund .

    they are not known for paying up though, ask anyone with a deposit.

    Shouldn't that really be anyone 'without' a deposit?:rolleyes:

    Wasn't Surveys promising to 'clarify' all sorts of issues on BT's behalf about the deposit 'within a day or two' some months ago?


  • #4
    serotonin_sam
    Closed Accounts Posts: 204 ✭✭serotonin_sam


    They wouldnt agree to a refund but did send out a replacement in the form of the 'BT Voyager 2110'. Whats the original manufacturer and model for this?

    Also, are they any good (or at least better than the zyxel)?


  • #5
    muffinhead
    Registered Users, Registered Users 2 Posts: 537 ✭✭✭muffinhead


    I don't know who manufacturers them but they are on Amazon for £83.54 (around €126).

    http://www.amazon.co.uk/BT-Voyager-2110-Wireless-Router/dp/B000BNG7RG

    All 12 reviewers gave the router 5 out of 5, so hopefully it'll be better than your last one!


  • #6
    Praetor
    Registered Users, Registered Users 2 Posts: 232 ✭✭Praetor


    Hi

    Ok, about your issue with the Zyxel I advice you to check several things, first if the circuit is in sync, check the DSL light on the router, if it is, check if you can access the router configuration page (default 192.168.1.1). If you cant then try reseting the router (press the reset buttom on the back of the router for around 15 seconds).

    If you still have the same issue let me know.

    Voyager 2110 is a bit better than Zyxel routers, overall regarding wireless coverage. Zyxel are know not to deal very well with interferences as well as being a bit picky.

    BT are no longer providing those router due to a small proble with the reseller and a batch of faulty router (issue fixable by upgrading the firmware).

    BT will not give you your money back unless proven your line/equipment is not compatible with it. If you pay the self install charge (40 euros) plus the wireless upgrade (40 euros) then the most you will get back will be 40 euros, unless you moved from a different provider in which case you shouldnt have paid such amount.

    If you have any questions just let me know

    :)


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