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Upgraded Eircom Broadband problem

  • 03-01-2007 4:50pm
    #1
    mbrown
    Closed Accounts Posts: 8 ✭


    Hi,

    We recently had our 3MB/384K Eircom broadband lines at our 2 offices upgraded to 6Mb/512K. The thing we have noticed is that ping times to websites have increased from approx 20ms to 50ms. Accessing websites isn't causing us a problem but this increase has affected our VPN connection between the offices (ping times between offices are around 90ms). Has anyone experienced a similar problem? The VPN was performing better under the old 3Mb/384K lines.

    thanks.


Comments

  • #2
    Peanut
    Registered Users, Registered Users 2 Posts: 1,462 ✭✭✭Peanut


    Yep the Eircom business ADSL products have more interleaving, giving you a slower ping response.

    You could get on to them about it, but I'm not sure if they can/do change it per request, also if you are far from the exchange then it may not work without the interleaving although I'm sure there are lots of knowledgeable people on boards who can clarify that.


  • #3
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    Did you check your line stats before the upgrade to see if they could handle the increased speeds?


  • #4
    mbrown
    Closed Accounts Posts: 8 ✭mbrown


    no I didn't check any stats - how is that done?


  • #5
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    mbrown wrote:
    no I didn't check any stats - how is that done?

    There is usually a facility within the router/modem to tell you your line stats it differs with each model.

    This link might be helpful:

    http://www.kitz.co.uk/adsl/frogstats.htm

    Some useful information here:

    http://www.kitz.co.uk/adsl/linestats.htm

    http://www.kitz.co.uk/adsl/lowSNR.htm

    Anyone who is considering upgrading their speed really should check their line stats in advance as the extra speed seems to put a lot of pressure on the line and the line while 'perfect' at the current speed can deteriorate significantly after the upgrade.


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