Sim card registration failed .....

hobie

When I purchased a new phone 15 months ago I kept my old one for emergencies if the new one ever went U.S. ...... the old phone is a Voda RTG and apart from regular charging hasn't been used for a bit over a year ....

tried to add credit today to be able to use it and got "Sim card registration failed " ..... called Voda and they told me it was because of zero activity for just over a year ..... the guy re-activated the no. and all's well except all the credit on the phone was lost (Voda zero the credit when they de-activate a no.) .....

I know there was a good amount of credit on the phone so has it really been lost or can I put some pressure on them to re-credit the phone? ....

both my phones (old and new) are Voda RTG .....

BuffyBot

I'd say it's lost. I'm fairly sure it'll be in the RTG terms and conditions that should the year pass, credit will be lost

Urban Weigl

Unfortunately it's in the terms and conditions. Admittedly it is very sneaky, imagine your bank taking all the money out of your account if you don't make any withdrawals for a year!

flodis79

Urban Weigl wrote:

Unfortunately it's in the terms and conditions. Admittedly it is very sneaky, imagine your bank taking all the money out of your account if you don't make any withdrawals for a year!

Well, I wouldn't draw that parallel.. After all, you pay some kind of maintenance fee to keep your bank account alive. For Voda RTG you are not paying any such fees.

hobie

I'd say it's lost. I'm fairly sure it'll be in the RTG terms and conditions that should the year pass, credit will be lost

oh blimey .....

there was 99.00 euros credit on the phone ....

leche solara

Everytime you call *174# to check your balance you are shown the message about how long you can make and receive calls for. I doubt if they'll do anything for you. The fact that they reactivated the number is concession enough - usually they recycle them.

hobie

VODA I love you .......

Had a chat with a very nice Voda gal this morning ..... she explained the T&C's but understood my use of the phone as a standby and it's lack of use ...... said she would do her best but would have to chat with a Supervisor .....

one hour later ...... and the 99.00 euro credit was back

Amen ..... and thank you Voda

Mimikyu

This post has been deleted.

hobie

well I've learnt my lesson ..... will have to top up and use it now and then to keep the number alive ..... :rolleyes:

Random

They really had nothing to loose by crediting it back onto his account ... it's +1 a customer for them. And he's spreading the cheer.*

I think most customer care depts will surprise you if you're on the phone with them and you are genuine.

*I still dislike Vodafone customer care though

Ruu_Old

Argh lucky git! I tried to chance my arm in November to re-activate mine with about 50 squid left on it but didn't get away with it. The old Ruu charm didn't work.