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SE K800i problem

  • 23-12-2006 2:42pm
    #1
    leche solara
    Registered Users, Registered Users 2 Posts: 2,168 ✭✭✭


    I have a SE K800i about 2 weeks and it has been working fine.
    Yesterday I noticed that one of my contacts was duplicated so I tried to delete it. When trying to delete it the phone rebooted and took about 1 minute to get back to normal. If I scroll doen thgrough my contacts as soon as I pass over the duplicate contact the phone reboots. How can I get this rogue contact out of my phone? If I restore factory settings will this work or will I lose too much. I have saved all my pictures, sounds and themes out of the phone so I can get them back. I am with Vodafone.


Comments

  • #2
    BreadBoard
    Closed Accounts Posts: 902 ✭✭✭BreadBoard


    If you have a spare sim card with no contacts on it (or remove them), put it in the phone then try and remove the 2nd contact.

    Just an idea.


  • #3
    leche solara
    Registered Users, Registered Users 2 Posts: 2,168 ✭✭✭leche solara


    The contact is in the phone memory and if I try to edit or delete it the screen just goes white and the phone restarts itself.


  • #4
    BreadBoard
    Closed Accounts Posts: 902 ✭✭✭BreadBoard


    Can you back-up your pictures, sounds and themes to your PC? or put them back on again if you lose them?


  • #5
    leche solara
    Registered Users, Registered Users 2 Posts: 2,168 ✭✭✭leche solara


    Yes I've backed up all the stuff I want. What I am trying to do now is remove all the contacts from the phone and start again. But as soon as I move onto the bad contact the phone shuts down and restarts and the contact is still there.


  • #6
    BreadBoard
    Closed Accounts Posts: 902 ✭✭✭BreadBoard


    Can you not copy all contacts to sim in one go?, then reset or format the phone. If you have the contacts on the sim you need just format/reset the phone.


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  • #7
    Ghost Train
    Registered Users, Registered Users 2 Posts: 30,475 ✭✭✭✭Ghost Train


    have you tried to delete the contact using desktop software


  • #8
    leche solara
    Registered Users, Registered Users 2 Posts: 2,168 ✭✭✭leche solara


    Well I couldnt delete the contact using desktop software either. It got stuck on it too. Sent an email to Sony Ericsson. They're **** at replying at the best of times never mind Christmas. So rather than be without a phone I performed a master reset which put it back to the way it was when I took it out of the box. I had backed up everything so I was able to put it all back in again. Only thing I lost was my text messages. Bit worrying though with a 2 week old phone.


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